Optical City Avis 2

This place has gone down hill so quickly -it is sad. It used to be a great place to get glasses. Since the owers accident and the optometrist they hired, I would warn anyone to stay away. It seems like Medicare Fraud, or ageism?( charging insurance while charging the customer)not informing the customer they are doing so and the rudeness and incompetency of the Dr's secretary.( and now the owner.) (3 wks to send prescription to insurance+ only after I called the insurance lab).Service was always slow in getting your glasses but now it is such a terrible experience-certainly for a Senior. The owner who was a nice guy prior to his accident is now nasty,rude from one minute to the next.Friendly and showing us photos one minute-and suddenly nasty. He didn't even know me after 20 plus yrs. The contract he gave me from my insurance said $550 frame allowance(I chose the inexpensive ones he sells for $40 inc. lenses) and he wanted me to pay $40 for the frames??while charging the insurance company. ?? He wanted me to pick from a tray of dollar store glasses-if not. He couldn't explain why he was charging me and became suddenly agitated,stuttering and irrational and embarrassed us in front of the other customers(who were shocked) telling us to leave because we asked him to please call the insurance and straighten this out. We had been there 2.5 hrs at this point and my husbands glasses were fouled up on an existing prescription as well.(I was buying 3 prs of glasses and insurance was only covering 1. I was paying Optical City for tint on the ones they were covering as well. What kind of business turns on people they were friends with suddenly?We never raised our voices,( I said I'd pray for him) but I guess when he fell and hit his head he became 2 different personalities.So sad. But a waste of time and effort.
There was no advance notice on the changes they were making and the new Dr's secretary told my insurance yesterday-they were paid for the frames last year, and told me the same thing(but it wasn't enough-so they are double dipping?? and now denies saying it to my face.I have all the paperwork and the navigator has the tape.( I guess getting her "hand caught in the cookie jar "made her change her story

Optical City has gone downhill fast - they used to be a well-run business, but since last summer, the store has gone downhill in terms of customer service and caring - from an unprofessional to downright rude doctor's nurse, and the owner now seems more concerned with opening his new store than in taking care of existing clients like my wife(who has gone here for over 20 years since the owner was a salesperson there) and myself(having gone here for more than 5 years) and ignoring insurance guidelines as they claim they were not paid(enough) - they cannot even make the glasses correctly as the last two pairs had to be rejected(1 was remade correctly BUT it was a REMAKE of an existing prescription - simply inexcusable to mess up , but no apology or trace of caring) in addition, they seem to be ignoring the policies of Medicare in terms of providing service - go elsewhere if you need genuine eyecare, not here as you get a dose of attitude with every pair of glasses...and then they have to remake them...avoid...final note, my insurance told me that they rejected the claim from them...