Exceptional quality products and service. I’ve shopped with Quicklens for over 10 years (since Jan 2013) and they’ve only gotten better with speed of delivery, extremely competitive pricing and develo... Voir plus
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I've been using Quicklens for years. Although they ship from overseas to Australia, it usually takes less than 2 weeks. They responded to my email quickly when I had a question regarding my order. I h... Voir plus
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The pricing and product is always ok. However this time, you deciced to use a private delivery firm, and not Aust Post, which has always been used in the past. I now have to run around and organise to... Voir plus
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I've been using Quicklens for my contact lenses supplies for over a decade, it has never disappointed me. I'd totally recommend it. Beware, shipping and delivery take some time, so don't leave it to t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
QUICKLENS Australia offers contact lenses with cheap prices online. Surprisingly low prices on Acuvue Oasys, Focus Daillies, Air Optix, Biofinity, and many other contact lenses. Free shipping on all orders over $99. Some lucky customers may receive a pair of our new exclusive product Qieto1day with your order as a free sample to try.
Coordonnées de contact
30 Heathridge Place, Lincoln, 7608, Christchurch, Nouvelle-Zélande
- info@quicklens.com.au
- quicklens.com.au
4,0
Bien
319 avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Shopping with Quicklens for years
Shopping with Quicklens for years. Great quality products. Fast shipment. Thank you!:)
23 mars 2025
Great price and prompt delivery!
28 octobre 2024
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Great!
The item arrived undamaged.
Thank you very much for your quick response to my inquiry email.
3 juin 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
The pricing and product is always ok, however a BIG fail on the delivery
The pricing and product is always ok. However this time, you deciced to use a private delivery firm, and not Aust Post, which has always been used in the past. I now have to run around and organise to pick up the product, which will be a 56km retunr trip. next time, use Aust Post when delivering to Australia
14 août 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We sincerely apologize that Skynet' service did not meet your expectations.
Please be advised that we can arrange delivery via AUPOST if you contact us immediately after placing your order, . We hope this will help and look forward to serving you again in the near future.
Always a pleasure to purchase from
Exceptional quality products and service. I’ve shopped with Quicklens for over 10 years (since Jan 2013) and they’ve only gotten better with speed of delivery, extremely competitive pricing and developing their online services. The care they put into their products and packaging has always been done with passion for what they do. Thank you Team for being amazing always!
16 juin 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Delay and lack of clear communication
I've been a loyal Quicklens customer for over 5 years and have generally had a good experience ordering my contact lenses. However, my most recent order (which was for my husband) was quite disappointing. The lenses didn’t arrive for weeks, and after contacting the support team, I was told it could take at least another month.
To their credit, they did refund me, which I appreciated - and that's why I’m giving 2 stars instead of 1. Still, the delay and lack of clear communication were frustrating, and it’s made me reconsider relying on them in the future.
10 juin 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We sincerely apologize that our service did not meet your expectations.
Unfortunately, our distribution centre has recently faced an inconsistent supply of your order item from one of our suppliers. As a result, they’ve had to switch suppliers for many orders, which has caused some additional delays. They’re working hard to ensure there are no further delays with the new supplier.
Thank you for letting us know that you recieved refund already.
Once again, we deeply apologize for the inconvenience this has caused.
Good price and fast delivered!!
9 juin 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Delivery issues
I would have given a higher rating but had lots of delivery issues with my last order.
However these issues were quickly resolved by your customer service staff to my satisfaction - thank you.
6 juin 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We sincerely apologize for the inconvenience caused by the shipping process for your recent order.
As mentioned in our previous email, we will use your preferred shipping provider for future orders.
We appreciate your understanding and look forward to serving you again.
Purchase may involve international transaction fees
It's very misrepresentative to be presented with what ostensibly appears to be an Australian website, with Australian currency pricing, and no indication of a purchase involving an international transaction, but to be charged an international transaction fee.
3 juin 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We sincerely apologize that our service did not meet your expectations.
Our head office is in Singapore, but you shouldn't receive any foreign
exchange charges if you order from our website.
If you are charged an international transaction fee again, please contact us immediately by email. We will take care of it promptly.
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We confirmed that your order was dispatched the next day you placed your order. While our website states a delivery timeframe of 7–10 business days, your order was actually delivered within 6 business days. We believe your order was delivered within the expected timeframe. Thank you for your understanding, and we look forward to your next order.
I usually love them, but this time…
I love QuickLense for its fast and reliable service. I usually purchase a more expensive brand, but a similar one was on sale and I thought I’d give them a go.
I always buy in bulk.
Every second lense I opened was damaged and falling apart. I wasted so many pairs by trying to find ones I could use.
This is unacceptable as I am a loyal returning customer. I feel as though I’ve wasted so much money each time I open a damaged lense.
Unsure whether I will purchase from here again. It’s a real shame.
2 juin 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We sincerely apologize that our service did not meet your expectations.
All contact lenses are made under very strict guidelines however,
sometimes in the manufacturing process defective lenses can occur
although this is rare.
We have sent you an email regarding this matter. If you could kindly reply with the details, we will be able to proceed with a return or exchange.
We would appreciate it if you could check the email at your convenience.
We look forward to hearing from you soon.
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Excellent purchase
Excellent service, easy to order and quick delivery. I have been a customer for a long time and extremely happy with every purchase experience
23 mai 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Seamless
Every order I have had with Quicklens, has been seamless, and my order always arrives within 5 days. Pricing is extremely competitive, in fact usually a lot lower priced than other suppliers. Definitely would tell others and I am a returning customer all the time.
26 mai 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Good price, fast shipping and good customer service
I've been using Quicklens for years. Although they ship from overseas to Australia, it usually takes less than 2 weeks. They responded to my email quickly when I had a question regarding my order. I highly recommend this to anyone seeking a reliable and affordable contact lens seller.
20 mai 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Quick delivery and lens arrived well…
Quick delivery and lens arrived well packaged. Will order again!
19 mai 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Happy with Quicklens
I've been ordering contact lens from quicklens for approx 12 years now and never had a problem with the product. It is always the correct lens, size and delivery is always quick
15 mai 2025
Réponse de Quicklens Australia
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Will NEVER EVER buy with this company…
Will NEVER EVER buy with this company again. 2 months with no updates or responses to email until I leave an online review do they have the decency to reply. NEVER received the order and was offered a refund at the end of 2 months. What a joke of a company!!!
10 mai 2025
Réponse de Quicklens Australia
Thank you for your feedback. We sincerely apologize that our service did not meet your expectations.
Our distribution centre has recently faced an inconsistent supply of BIOFINITY TORIC lenses from one of our suppliers. As a result, they’ve had to switch suppliers for many orders, which has caused some additional delays. They’re working hard to ensure there are no further delays with the new supplier. However, some prescriptions-particularly those other than Axis 180-remain challenging, as they are out of stock and need to be made to order.
Upon reviewing our records, we can confirm that your order was cancelled and refunded on July 4, 2025, in accordance with your request.
If you have any further questions or concerns, please don’t hesitate to contact us via email. Once again, we sincerely apologize for the inconvenience.
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