OptinMonster team are fantastic, great support and quick responses. We were helped by Nwachukwu who sorted any issues we had out.
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Lisez les avis des autres
What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... Voir plus
L'entreprise a répondu
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Voir plus
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I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Coordonnées de contact
Etats-Unis
- support@optinmonster.com
- optinmonster.com
4,5
Excellent
312 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Great Customer Service!!
15 septembre 2023
Avis spontané
Réponse de OptinMonster
Hi Jordi,
Thank you for taking the time to share your experience with OptinMonster's support team. We're delighted to hear that our team was able to provide you with exceptional assistance.
Your feedback is greatly appreciated.
Customer satisfaction is our top priority, and it's wonderful to know that you loved our support.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
ZERO subscribers an ZERO support
ZERO subscribers and ZERO support.
I started using the tool on my website and I kept receiving emails saying I was reaching the limit of subscribers, but see nothing on the Wordpress dashboard.
They are good on trying to charge my credit card. I was smarter and blocked it before they did. What they are NOT good at is on giving support. There is NO way you can contact them if you are not a paying user yet.
28 août 2023
Avis spontané
Réponse de OptinMonster
Hi Gabriel,
Thank you for sharing your experience with our tool, and I apologize for any frustration you've encountered.
Firstly, I'd like to clarify that our plans are based on page views, which are impressions of the campaigns on your website, rather than subscribers. The free plan comes with 500 free page views, and emails are sent when you approach this limit to ensure uninterrupted service. This notification is designed to help you manage your plan effectively.
In the event you are charged and feel that a refund is necessary, please note that we offer a 14-day, 100% no-questions-asked money-back guarantee. You can find more information on how to request a refund by visiting this link: https://optinmonster.com/docs/how-to-request-a-refund/
Additionally, I'd like to assure you that we do indeed offer support to both our free and paid users. Free users can access support through the WordPress.org plugin page. You can also create a support ticket by visiting https://optinmonster.com/docs/. You can also reach out via email on support [at] optinmonster [dot] com. Our team is committed to helping all users, regardless of their subscription level.
We value your feedback and appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our support team using the channels mentioned above. We're here to assist you and ensure you have a positive experience with our tool.
Thank you for trying out OptinMonster, and we look forward to helping you resolve any issues you may be facing.
Great integration with my website
4 septembre 2023
Avis spontané
Réponse de OptinMonster
Hi Witty Project,
Thank you for taking the time to share your experience with OptinMonster's integration with your website.
Your feedback is greatly appreciated, and will help us go a long way.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
Amazing support!
OptinMonster has an amazing support team that takes the time to understand your problems and dedicate time to finding an answer or a solution. I was struggling to get forms to display with tracking blockers, and even though we couldn't get around it, they did everything possible to identify and explain the causes to me.
30 août 2023
Avis spontané
Réponse de OptinMonster
Hi Marty,
Thank you for taking the time to share your experience with OptinMonster's support team. We're delighted to hear that our team was able to provide you with exceptional assistance.
Your feedback is greatly appreciated, and we're pleased to have been able to help you understand the root causes of the problem.
Customer satisfaction is our top priority, and it's wonderful to know that we exceeded your expectations.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
Réponse de OptinMonster
Thank you so much for sharing your experience! We're thrilled to know you're enjoying everything OptinMonster has to offer.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
Super easy to implement.
17 août 2023
Avis spontané
Réponse de OptinMonster
Thanks for taking the time and sharing your feedback, Tony :)
We're thrilled to know you found our product easy to use and implement.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
Horrible customer service
Horrible customer service. I use Optin for several client sites and have never had a problem. Recently, I opened a new account for one of my personal sites, but realized it would not be a good fit. I emailed in within the 14 day cancellation period, and realized after 30 days that the email never went through or was to the wrong place (potentially my fault, I understand). I emailed explaining and also asking them to check my account because you can clearly see there was never any activity. They REFUSE to do anything about it after multiple emails and are keeping me locked in for a whole year. Unless a cancellation/refund comes through, I will be transitioning all of my 7 other clients off of OptinMonster. I don't do business with companies that refuse to do the right thing anymore. It doesn't make sense. If their customer service simply recognized the account I am trying to cancel was never used anyway, it's not a real loss for them. Now they're losing 7 accounts instead of one inactive account. Maybe they'll change their customer service policies in the future, more likely they won't.
15 août 2023
Avis spontané
Réponse de OptinMonster
Hi Jack,
Thank you for taking the time to share your feedback about our refund policy and terms of service. As you mentioned, we have a 14-day window for refund requests shared on our pricing page and our terms of service.
Our support records show your cancellation request was received on August 15, 2023. Regardless of usage, the request was received outside of that refund window, so we cannot offer a refund.
I know that's different from the resolution you're hoping for, and I will share your feedback with the team.
If you have any other questions about our refund policy or terms of service, please don't hesitate to ask.
i join them and in the last step they…
i join them and in the last step they was asking me for my card information for a payment and they was showing me before that am creating a free account i don't know how is that free ?! when i need to pay¡??
5 août 2023
Avis spontané
Réponse de OptinMonster
Hi Mesha,
You’re right, all our plans, including the free version, require an account and credit card to start which is common for premium software providers.
We understand the need to control when and if your card is used, which is why you have the ability to manage these settings within your account preferences so you're never charged. These settings can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.
We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform. Please don’t hesitate to reach out with any further questions or concerns.
Avoid!!!!
Avoid!!!!! They are still taking money off me months after cancelling! Not only that they are taking a payment of £47+ every 2 weeks because they set it up wrong which is why I cancelled in the first place
2 août 2023
Avis spontané
Réponse de OptinMonster
Hi Matthew,
Thank you for reaching out about this issue and giving us the opportunity to make things right. This is certainly not the experience we want our customers to have, and we sincerely apologize for the issues you've faced with ongoing charges even after canceling your subscription.
To make amends, on August 3rd, our billing team refunded all payments going back to the charge on February 20th of this year. Additionally, all card details have been removed in full, as requested.
Once again, we apologize for the inconvenience you've faced and thank you for bringing this matter to our attention. If you have any further concerns or questions, please do not hesitate to contact our customer support team - we're here to help!
the best analysis
30 juillet 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for sharing your kind words! We're thrilled to know you're finding our analytics so useful! We find it to be a hit with many of our customers.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
Super helpful support team
We had an issue with a campaign and the support team of OptinMonster has helped in the best possible way. They replied fast and asked for specific information so htey could find the issue and solve it quickly.
27 juillet 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for sharing your experience, Caroline! We're thrilled to know our support team exceeded your expectations and was able to resolve your issue quickly!
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
I had a question for OptinMonster
I had a question for OptinMonster, and submitted a support ticket, but within a minute I found the solution I was looking for and it worked. I went to my inbox to send a reply to the ticket to say I no longer needed assistance and there was already a Loom video personalized to my question, showing my screenshot, and the person in the video saying it looks like I was able to fix the problem. Incredible speed with a personal touch!
12 juillet 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for taking the time to share your amazing experience with us, Bill! We're absolutely thrilled to know that you were able to fix the problem quickly and we were able to provide you with the solution you were looking in such a timely manner.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
one of the best allround-tools i have…
one of the best allround-tools i have ever seen.
29 juin 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for sharing your experience, JB! We truly appreciate your support and are thrilled to earn such a glowing recommendation!
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
Easy to use!
Easy to use, super practical... I'm using Optin Monster since 2013! And I collectect tons of leads, thank youuuu
26 juin 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for your incredible 5-star review, Robert! We are absolutely thrilled to know that OptinMonster has become an invaluable tool for collecting leads on your website. Your endorsement means the world to us!
We genuinely appreciate your trust in OptinMonster and are thrilled to be a part of your website's success. We can't wait to see what you do next!
This is the best tool to collect leads
This is the best tool to collect leads. I was not sure if it was worth the price and now-after using OptinMonster for a 2 years I guarantee you :
OptinMonster is worth it's price in gold! This is the best investment you will make for your site.
21 juin 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for your incredible 5-star review, O'Fein! We are absolutely thrilled to know that OptinMonster has become an invaluable tool for collecting leads on your website. Your endorsement means the world to us!
We genuinely appreciate your trust in OptinMonster and are thrilled to be a part of your website's success. We can't wait to see what you do next!
I am very impressed with these guys…
I am very impressed with these guys because they went the extra mile to satisfy me.
20 juin 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for your kind words and for awarding us a glowing 5-star review, Chris! We truly appreciate your support and are thrilled to hear that we were able to exceed your expectations.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
Shady renewals - be careful...
I'd love to give it more stars because it works. The pop-up intent works well, maybe too aggressive at times, but it does have different settings.
The most annoying thing to me is how they charge almost double when it comes to renewal 12 months later. And then their excuse is we make it clear the renewal will be $xxx at the bottom of the page. They do, but it's in size font four or something. It's tiny. I had to scroll up and down a few times before eventually finding it...
That, to me, is wrong. They don't warn you that you have a subscription renewal and double the original cost.
That is such shady business practice.
Eventually, after much moaning, they gave me a 20% refund on the renewal. So make sure you push for that if you face the same scenario...
25 mai 2023
Avis spontané
Réponse de OptinMonster
Thank you for your feedback, Mike! We're so glad you're finding success with OptinMonster and appreciate your feedback about the renewal costs.
While we understand that price increases can be frustrating, our pricing structure has been carefully thought through to balance upholding our operations and delivering value to our customer's long term. We continuously invest in improving our product, adding new features, and enhancing our support services to ensure all our users have the best experience possible.
You gave some great ways we can be more transparent thought, so we'll certainly keep this in mind for the future. Thank you again for sharing your thoughts and for your continued support of OptinMonster! We can't wait to see what you do next!
Réponse de OptinMonster
Thanks so much for sharing your experience, Duncan, we're glad to know you're enjoying OptinMonster so far!
To help you continue your success, don't forget to take a look at the resources within OptinMonster University. This houses a collection of courses and guides to get you started on your marketing journey, and it's completely free with your subscription!
And if there's anything we can help with along the way please let us know - we're happy to lend a hand! Thanks for being the best part about OptinMonster!
Very good experience so far!
4 mai 2023
Avis spontané
Réponse de OptinMonster
Thank you so much for sharing your experience! We're thrilled to hear you're enjoying OptinMonster so far.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
Best and easiest form builder
I've been using OptInMonster for several years and they have the best customer of any company I've dealt with online. Very responsive and quick responses must be in their mission statement.
By the way, the product is the best and easiest form builder I have ever used.
20 avril 2023
Avis spontané
Réponse de OptinMonster
Hi Victoria,
Thanks for taking the time and sharing your feedback with the community. We really appreciate it. We are delighted to hear that you love the product as well as the support and are thrilled to know you're enjoying OptinMonster!
If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thanks again for your kind words and for being the best part of OptinMonster!
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