I ordered some warm white lights and received some very dim white light ones. I was advised I would need to get the lights taken out and return them at my own huge expense to China in order to get the... Voir plus
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Lisez les avis des autres
The product doesn’t work at all. After requesting a refund they committed to a full refund yet partial was generated less delivery cost. Do not purchase from this retailer as the item is cheap and unf... Voir plus
L'entreprise a répondu
DO NOT USE THIS SITE APPALLING CUSTOMER SERVICE AND PRODUCT.I recently left a review on trustpilot after purchasing a watch from Oraliuwhich broke after only wearing it several times.I contacted them... Voir plus
The bunion corrector fits perfectly and doesn’t feel awkward at all. I’ve had issues with similar products before but this one is comfortable. Wish sizing guide was clearer.
L'entreprise a répondu
2,0
Bas
108 avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tap breaks after 5 months
Tap which had blue, green and red light indicating the temperature started flashing like a disco after 5 months. It has been professionally installed. Response was ‘ tough’ you’ve had it more than 30 days! I would expect a tap to last longer than 5 months. Will never purchase from this company again
4 mars 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear about the issue you’ve described.
With LED temperature taps, occasional flashing can sometimes be related to internal components such as the sensor or power connection, and in some cases can be resolved by checking the fitting or reinstalling the unit. That said, we understand your frustration, especially after several months of use.
Our standard policy covers initial return periods, but we do appreciate that customers expect products to last longer and we value the feedback you’ve shared.
Kind regards,
Oraliu Team
DO NOT BUY ANYTHING FROM THIS COMPANY
I bought a satnav from this company. It arrived ok but that is the only positive thing about the whole experience. It did not work properly and I was told to re package it and send it to their return address in China.
They will not cover return postage costs, which it illegal.
I was offered a 40% refund which is a rip off. DO NOT BUY ANYTHING FROM THIS COMPANY. I am still waiting for a refund but do not hold out much hope.
24 février 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear that the sat nav did not meet your expectations.
When a product is reported as faulty, our team asks for it to be returned for inspection in line with our returns policy before a full refund can be processed. Partial refund options are sometimes offered as an alternative for customers who prefer not to return the item, but this is always optional.
We understand this situation has been frustrating and appreciate you taking the time to share your feedback.
Kind regards,
Oraliu Team
Fraudulent company
DO NOT BUY ANYTHING FROM THIS FRAUDULENT COMPANY.
Out of the two items purchased. 1 was the wrong colour, the other was nothing like the advertisement and an extremely cheap fabricated copy. They then refused to provide a return address or any prepaid packaging after approximately 10 emails, they provided a return address in China. Throughout they kept delaying and offering discounts, then even offered a free item and suggested it would take over a month for a refund to be processed.
I am currently going through my bank raising a dispute to get the money back.
22 janvier 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear about your experience and understand your frustration.
If an incorrect item or colour was received, our standard process is to request photos so the issue can be verified and the appropriate resolution arranged. In some cases, partial refunds or alternative solutions are offered as quicker options, but these are always optional. A full refund remains available in line with our returns policy once the item is returned for inspection to the address provided by our support team.
We regret that this situation has left you feeling dissatisfied and appreciate you sharing your feedback.
Kind regards,
Oraliu Team
I feel like I’ve been scammed
I feel like I’ve been scammed, this is just another Temu like site with high prices. Cheap products shipped from china about 3 weeks delivery. I’ve been ripped off!
1 février 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear you feel this way. We aim to clearly outline our shipping times and product details on our website, including that some items are dispatched from our international partners, which can take up to a few weeks to arrive.
We understand that expectations around price and delivery can vary, and we appreciate you sharing your feedback.
Kind regards,
Oraliu Team
I placed an order two weeks ago and i…
I placed an order two weeks ago and i am still waiting for my parcel.
6 février 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry for the wait. During periods of high demand, delivery times can be slightly longer than usual, and some orders may experience delays while in transit. We appreciate your patience and thank you for sharing your feedback.
Kind regards,
Oraliu Team
Very poor service
I ordered the product on 4th January. The wrong item was delivered almost 3 weeks later. They've agreed it's the wrong product but now still haven't agreed to replace or refund. They respond on email, but no action results, at least so far, after almost 5 weeks. Will never use this company again.
4 février 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear about this experience and understand how frustrating it must have been to receive the wrong item and wait for a resolution. This isn’t the standard we aim for, and your feedback has been noted so the situation can be reviewed internally.
Thank you for taking the time to share your experience.
Kind regards,
Oraliu Team
Do not buy from this site
Do not order from this site. Goods arrived in poor quality and were not in working order. When I contacted them they kept promising to resolve the issue but never did. False promises.
15 décembre 2025
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear this was your experience. We take reports of faulty items and unresolved issues seriously, and this feedback has been noted so we can review what may have gone wrong in this case.
Thank you for taking the time to share your experience.
Kind regards,
Oraliu Team
excellent customer service
ordered some sofa covers that are amazing quailty , delivery was quick and efficient, customer service was amazing when i had a quick query and amelia dealt with very quick and went over and above with her customer service
thankyou very much, would def use again
4 février 2026
Avis spontané
Réponse de Oraliu
Hi,
Thank you so much for your kind words. We’re really pleased to hear you’re happy with the sofa covers and that everything arrived quickly. It’s great to know Amelia was able to help and go the extra mile with your query.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Oraliu Team
Do not buy from Oraliu
Do not buy from Oraliu! The quality of the jacket I ordered priced at £65 was terrible, the material is so thin. The returns process has been awful, emails are responded to at 00:05 so each negotiation has taken over a day to get anywhere. They started with offering a 30% refund which would be paid in 2-3 days but I’d not have to send the jacket back, if I wanted a 100% refund I’d have to cover the cost of returning jacket to china and only once it was received would they start the refund process which they say would take 28-35 days for me to then receive money! Not acceptable and terrible customer service
31 janvier 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear that the jacket did not meet your expectations and that the returns process felt frustrating.
Our support team operates across different time zones, which can result in replies being sent outside typical UK hours, but all messages are handled by our customer service staff, not automated systems. Regarding refunds, partial refund options are sometimes offered as a faster alternative for customers who prefer not to return an item, but this is always optional. A full refund is available in line with our returns policy once an item is returned for inspection.
We appreciate you taking the time to share your feedback.
Kind regards,
Oraliu Team
Cant reccomend !
We ordered a lamp from this company, then we checked on Trustpilot. So we didn't hold much hope of recieiving the goods, much to our suprise about ten days later the lamp turned up. It wasn't broken or damaged it works as it should, just wasn't as hi end as it appeared on the website, also i feel it was about £20 overpriced for the quality. Needless to say we would not reccomend or use this company again.
30 janvier 2026
Avis spontané
Réponse de Oraliu
Hi,
Thank you for sharing your experience. We’re glad to hear the lamp arrived safely and worked as expected.
Our aim is always to strike a fair balance between price and quality, and we understand that expectations can vary. At around the £20 price range, we focus on offering good value, while we also carry a wider collection of higher-end lamps for customers looking for more premium materials and finishes.
We appreciate your honest feedback, as it helps us continue improving our range and product descriptions.
Kind regards,
Oraliu Team
Very late late delivery like
Very late late delivery like, 3 weeks to be exact. Once arrived found item to be of extremely poor quality. Very cheap materials. I bought a supposedly professional manicure/pedicure set. Look like something out of a Christmas cracker. Totally my fault, I should of read the reviews of this company. I usually do. Why do Amazon be a platform for these people. Once bitten twice shy, never use them again hopefully no-one else will.
16 janvier 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear the item didn’t meet your expectations. Delivery times can be longer during busy periods, and feedback on product quality is taken seriously as we continue reviewing our listings and suppliers.
Thank you for sharing your experience.
Kind regards,
Oraliu Team
I would never recommend this company to anyone.
The company told me they were a small family business based in the UK.
My tap took 15 days to arrive, from China! It was broken.
I sent a picture to the company and they offered me a 30% refund.when I did not accept they offered me 40%.
I refused again and was told if I wanted a full refund I had to send the broken tap back to China.
I feel they are trading under false pretences.
22 janvier 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear about your experience. While our customer support operates from the UK, some orders are shipped directly from our international manufacturing partners, as outlined in our shipping policy.
For items that arrive damaged, we ask for photos so the issue can be assessed and the correct resolution arranged. Partial refunds are sometimes offered as a quicker option, but a full refund is available in line with our returns process once the item is returned for inspection.
Thank you for sharing your feedback.
Kind regards,
Oraliu Team
Fraud. Product did not arrive
I ordered an rechargeable electric blanket for over £54 and it was not delivered. No refund. No information whatsoever
Such a scam!
13 janvier 2026
Avis spontané
When the Fairy Glo Garden Statue…
When the Fairy Glo Garden Statue finally turned up in broken packaging it was broken the Head and Wings had broken off due to bad packaging which was extremely flimsy for a garden ornament. I will be returning for a full refund and I see on Trust Pilot there will be a problem! I should of read about this company before will not be ordering again.
9 janvier 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear your item arrived damaged — that’s certainly not the experience we want customers to have. Packaging and transit issues can unfortunately occur, and feedback like yours helps us review and improve how items are prepared for shipping.
Thank you for sharing your experience.
Kind regards,
Oraliu Team
oraliu were selling frame drums
oraliu were selling frame drums, suggesting they were hand made and of good quality, the image shows a big Frame Drum with a solid wooden tree shaped handle at the back the skin looked like proper skin, they hinted towards it being hand made in UK. It was ordered just before Christmas,it came 2 weeks after and had been sent out direct from China it was a kids toy, the skin was artificial it was about 9inches in size very light the wood was a cheap stained ply which was broken and would not have withstood any holding or impact. We have asked for a refund, but I think we will be very surprised if this happens, absolute con, £50.00 down the drain at the most expensive time of year, hopefully Karma will assist in closing this 'company' down for want of a better title, it is a scam and you would be best to avoid at all costs!
5 janvier 2026
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear this didn’t meet your expectations. Our shaman drum is designed primarily for meditation, spiritual practices, and decorative use, and experiences with sound, weight, and materials can vary depending on individual expectations. Your feedback has been noted and will be reviewed to help us improve clarity in our product information.
Thank you for taking the time to share your experience.
Kind regards,
Oraliu Team
Review of neck support pillow
Review of neck support pillow. This pillow is of sub standard. It id ridiculously soft and squishy and cannot offer any neck support. It squashes down after 2/3 days use.
It was very expensive and offers none of the qualities in the advert.
It should be taken off sale.immediately. I want a refund.
28 décembre 2025
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear the pillow didn’t meet your expectations. Comfort and firmness can be very individual, and what works well for some may not suit everyone. Your feedback regarding support and durability has been noted and will be reviewed as part of our ongoing product assessments.
Thank you for taking the time to share your experience.
Kind regards,
Oraliu Team
You will need to be patient.
When you order a product from this company you will have to be patient. I ordered a watch on the 8 December in the hope it will arrive before Christmas but it was delivered on the 29 December, so I assume it was stocked directly in China. There was some tracking and a reponse on some queries I had raised though that could have been a AI bot. The product itself was as advertised and is working ok.
29 décembre 2025
Avis spontané
Réponse de Oraliu
Thanks for the honest review. We appreciate your patience during the busy holiday period — December orders did experience higher courier volumes than usual. Glad to hear the watch arrived as advertised and is working well for you, and we’ll keep working on clearer updates and communication going forward.
DO NOT BUY , TOTAL NIGHTMARE
24 décembre 2025
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to see you had a negative experience. We take all feedback seriously and are always looking for ways to improve. While the vast majority of our customers are happy with their orders, we understand things don’t always go as expected and appreciate you sharing your view.
Kind regards,
Oraliu Team
If I could write less than a one star
If I could write less than a one star, believe me I would more fool me for not doing my homework and checking about the authenticity of this company I was ordering my son‘s Christmas present from. I usually would never ever order from China as I’ve had bad experiences in the past but unfortunately with their false advertising didn’t realise that this was in fact a company in China and as I have just read the other reports about this company I am feeling sick to my stomach. I ordered a wet weather gear top and trousers for my son who has taken up shooting. My son is 6‘4“ ex rugby player ordered the 2XL which is his size. It arrived 15 days later and about four sizes too small it is not an xxl as my husband is a large and it doesn’t even fit him. I am only reading the trustpilot reviews this morning. So I ordered the 4XL and told them that I wanted to send the other one back. I have had the offer of 30% and keep it 40% and keep it. I want my full refund which is what I’m entitled to by law. I have contacted them continuously and they never get back straight away. You have to wait days never been so disappointed before now. I have read these reviews. I feel a little more stupid than previously because I have re-ordered from them.😢
23 décembre 2025
Avis spontané
Réponse de Oraliu
Hi Karen,
We’re sorry to hear how disappointed you feel. We do want to clarify that a detailed size chart is clearly available on the product page, and when followed, it helps avoid sizing issues. Ordering based on usual sizing rather than the chart can unfortunately lead to an incorrect fit, particularly for specialist outerwear.
It’s also important to note that this specific product has been very well received, with 100% of verified customers who followed the size guide reporting they’re happy with it. More broadly, we fulfil thousands of orders for satisfied customers, and a small number of public reviews do not necessarily reflect the overall experience of the vast majority who receive and enjoy their purchases without issue.
We appreciate you sharing your feedback, as it helps us continue improving clarity and communication for future customers.
Kind regards,
Oraliu Team
No delivery date
Avoid, avoid, avoid. Package is in China, no delivery date advised and I've had several Spam calls since placing the order.
So before responding with a 'we're sorry you had this experience' start telling customers when their packages are arriving 'Oraliu'.
22 décembre 2025
Avis spontané
Réponse de Oraliu
Hi,
We’re sorry to hear about the frustration this delay has caused. During holiday periods and high-volume events, courier networks can experience slower updates and longer transit times, which is unfortunately outside our direct control. This isn’t the experience we aim to provide.
That said, more than 99% of our customers receive their orders without issue and are happy with their experience, and delays like this are the exception rather than the norm. We truly apologise that your order fell into this busy period and appreciate your patience while couriers work through the seasonal backlog.
Kind regards,
Oraliu Team
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