This person is as terrible, uninformed as customers get!!! We bent over backwards for this woman for 4 months and made adjustments at no cost (Zero repositioning fee, Zero Shipping cost, Zero Taxes and Tariffs cost).
Here is a brief summary of the issues. She provided her IPD wrong several times and we customized based on her input at no cost. She is still saying that her optometrist's error in measuring IPD is OUR problem and not theirs, and we have to adjust multiple times (Which we offered to do at no cost except the last time we said shipping costs has to be paid)
Here is the history of your requests:
1. Initially you provided Right: 27mm, Left:27.5 mm – The factory provided this exact IPD. You said you cannot see through the loupe. We asked you to give us a new measurement so we can reposition it for you.
2. Later on June 25th, you provided Right: 30.5 mm, Left:30.5 based on your optometrist measurement, but the optometrist did not provide the documentation. The factory made the adjustment to this exact IPD (@ no cost to you) We paid for the adjustment and shipping and tariffs, even though you provided the wrong IPD initially.
3. On June 26th, you mentioned that your own measurement was about 28-99 mm and you are not confident that the optometrist measurement is correct. We cannot do anything with that information. We require exact IPD for Left/Right eye to manufacture the product.
4. Now you are saying you can see out of one eye but not the other? This implies that 30.5 mm for one eye was correct but the other eye was not. Which eye is wrong? What is the correct PD for that eye? Can you get a second measurement from a different optometrist?
We repositioned the loupes based on your input. If 30.5mm is not correct, please provide the correct distance. If we have to reposition it again due to your optometrist’s error, there will be shipping and tax charges applied.
Here is her response - You be the judge!!!!
"Yes but my optometrist is wrong because u guys made them with the IPD they measured and gave me as the loups still give me double vision they would not give me the documentation as they said they couldn’t print it out you guys said if it’s wrong I’m allowed to send it back how is it my fault that my optometrist measured my IPD wrong?!??"