ororowear.ca Avis 

I ordered 2 Gillette’s 1 fleece and 1 padded, unsure which would be the better style/fit for me, as it turns out it was the padded style.

Absolutely love the front heated pockets which turned out to be a godsend recently when up on the moors in driving snow, I was kept toasty warm.

Super easy to return the unwanted Gillette, a pleasure to deal with Orono.

I worked with Vinnie in Customer Service and he was beyond great! Very helpful, knowledgeable, and quick to respond. Great customer service says a lot about a company so I will definitely purchase Ororo products again.

My heated jacket's button malfunctioned just after the warranty....they quickly responded and replace the jacket....awesome customer service...

Quick and pleasant response. Shipping as super-fast and customer service associate followed up directly to ensure the replacement had arrived and that it was as expected.

We have purchased 3 heated vests. We had to return one, because of sizing, which was so easy. And the other 2 are great quality. I won't hesitate to purchase more heated gear in the future.

Replacement - ORORO-CA#44624

I purchased an Ororo heated vest 2 months ago in October, and on December 18 it failed to turn on. I called Ororo customer support and spoke to Nicole, who was very helpful and provided immediate assistance with an email with clear instructions on how to document the problem with a few photos and a small video. Then I was contacted by Vinnie and completed the final steps, so that a physical return was not necessary, and that was very much appreciated. I received the new, replacement vest on December 23, fully functional, only 5 days later, and thanked Vinnie and the team at Ororo for outstanding customer service.

Rich Courey

The customer service has been excellent. Extremely fast and efficient in their communication. Big thanks to Mike for all of his help. Would definitely recommend Ororo!

Fabulous customer support experience. Love my heated vest that was gifted to me last year. Initially I was doubtful on how I would like it but now wear it all the time, both inside and outside my home

Great experience dealing with ororo. Ordered a gift and the discount code was ineffective. I reached out and Jamie from customer service was a pleasure to deal with, the difference was refunded and I was contacted multiple times by Jamie during the week to ensure that the refund was reflected on my credit card statement.

Refreshing to have great customer service! Keep it up!

I have purchased many products from Ororo , their heated mittens, vest and now heated pants!
I am an avid alpine skier and enjoy the heating features of these products especially when the weather dips down to -15 to -25 Celsius on the slopes!
My last purchase of heated Monte Rosa ladies ski pants have not been put to the test as of yet…
I purchased them a week ago and followed the instructions for sizing on the website but it is quite off and ordered a size 10 and they were huge!
I quickly informed Ororo of this and requested to change to a size 8; Nikki promptly replied and set the motions to do the exchange which was done extremely quick as there is a mail strike in Canada and the whole process took barely one week. Thank you Nikki as I am a happy return customer and the service was handled very well!

I purchased an Ororo vest last year and recently the light has been flashing quickly (not the slow heating up flashes). I contacted Ororo customer services and sent them a video of the flashing. The vest had a defect and they offered to replace it for free. Unfortunately, they did not have the model in stock and offered me an alternate replacement. When I asked if I could get a hoodie instead, they agreed and did not charge me the difference. Great customer service, quick, friendly and efficient. I would recommend Ororo.

Amazing service
I ran into some issues with a battery and Mike was absolutely awesome helping me with trouble shooting to resolve the issue.
Very fast and polite service. Thank you so very much for the help.

This light weight vest offers warmth in cold weather. The battery pack is also light weight and versatile. Ororo staff -Karen, have been quick to respond which goes a long way in providing peace of mind, when it comes to online shopping. Thank you!

I received an ORORO heated vest for a gift from my son which I absolutely loved. I noticed it was having some issues with the length of heating time the battery provided and the extended amount of time it was taking to charge it.
When I contacted customer service I began dealing with a representative named Kelsey who went above and beyond. We troubleshooted some issues which did not resolve the problem. The outcome was a no hassle, prompt replacement new vest and battery were provided. I have received the new vest and I am extremely happy. I would highly recommend ORORO and the products they have. High quality and excellent customer service.

When the heated fleece jacket I bought the year before suddenly began to malfunction, I contacted Ororo and am glad I did. They bent over backwards to help, sending me a free battery replacement, which was appreciated.

When that didn't help, they actually sent me a free replacement jacket, which I am awating in the next few days. This was customer service above and beyond and I was blown away not only by their response, but the fact they stand behind their excellent products.

Cannot recommend them highly enough. This was one of those rare great experiences with a company. When the heat was off, they turned theirs up to provide fantastic service. All I can say is I would buy from them again. You should, too.

Excellent customer service.
I ordered what I thought was an XL heated vest as a gift. An XS was delivered, oops--likely my mistake. The company was immediately helpful in arranging a return and exchange. They followed up carefully to make sure the process went smoothly and quickly. Very pleased.

Good customer service concerning a replacement item after it stopped working. Unfortunate, however, that the item stopped working in the first place after regular use. I appreciate the personal help with replacement and troubleshooting. I was also a little disappointed I had to pay for shipping of the replacement item.

I contacted Orono regarding my heated vest that I had bought less than a year ago and the battery was no longer fully charging. Mike responded to my email in a very timely manner and was quick to help me. Once I explained the issue I was having he asked me a few questions and ask me to send him a picture of the battery showing the serial number. Once I gave him the information he requested he quickly ordered a new battery for me and all I had to pay for was the shipping which was $20.00. The battery came in a couple days and unfortunately it took forever to charge so I contacted Mike back and explained and he sent me another replacement battery free of charge. 2 days later I received it and it’s working great. His customer service was awesome and I wouldn’t hesitate to buy another Ororo product - actually I already have - I ordered a vest for my daughter in law.

Very helpful and considerate. Created an item exchange with minimal fuss. Karen did a great job

Great support, fast responses, easy exchange process.