ororowear.ca Avis 

Replacement of a defective product. Fast and easy process. Kind people

The staff could not have been more helpful when I needed to exchange my heated gilet for a different size.

The heated gilet is amazing, I wish I had bought one sooner, good quality and well made. Great for dog walking

I ordered an Ororo heated vest for my wife. It arrived quickly, the quality was excellent and it worked perfectly. But, it did not fit well, so I wanted to exchange it for a different model. The team at Ororo made the return and re-order process so painless and simple. We received a new vest this week, and this one fits perfectly. To me, the mark of a good company is not just a great product, but also excellent support post-sale if something needs to be corrected. Ororo has great post-sale support!

Great product and excellent customer service.

The Ororo service department was represented beautifully by Marj and Karen. My exchange request was handled exceptionally in a friendly and professional manner. Calling seemed quickest way to reach them. After sending my item back Monday morning, the exchanged item was received Thursday morning. They even threw in a bonus present.

Amazing CS! Way to go team.

My newly purchased Down filled heated vest developed an issue with the zipper hanging up and tearing the inside track a bit. I called Ororowear Customer service about it and they very promptly replaced the vest.
Kiera
ORORO Customer Service was ever so helpful and expedited the shipment of the new vest , which only took a week to arrive.

with one of my orders at ororo I had a problem with a gift card, I was immediately answered and refunded the amount of the gift card. fast and courteous service. and very good products.

Amazing product!
Amazing service!
Appreciate you!!!!

I have ordered many products from Ororo and have never been disappointed. Not only so i get top quality products i get top rate service. I am always happy with this company and will continue to refer people to them. I recently had to return and exchange a product for the first time for sizing and had absolutely no problems! Thanks Ororo for making my life toasty!!

The customer service was above and beyond! The were quick to resolve my issue and the product delivered was above expectations.

Comfort of the jacket and the great customer service, I ordered the wrong size but they made it really easy to swap out!

Best customer service ever!!!! My zip had broken on my Ororo jacket after having it for just one day so I immediately emailed ororo to ask if I could get out exchanged for another one and within 1 week of talking to Kiera I had my new jacket!!❤️ It was quick and painless and I had such a wonderful experience with the team!!! Thank you ororo! I love my new jacket

Love the quick service and return help I received from Karen at Ororowear. Needed to change size and then style and the process was fast and instructions clear. Thanks so much and I’m so happy with my purchase❤️

The vest I bought has good quality but unfortunately the sizes do not fit me too well for I am kind of between two sizes. The customer service is excellent. The customer service representative Ivy responds promptly and takes initiative to follow up to ensure the exchange and return process is smooth. Her tone was polite, respectful and considerate. I rarely write reviews but feel they deserve my effort for it. I definitely will recommend their products.

Amazing product and customer service. I ordered a large order of 7 jackets. A couple fit smaller than expected and I needed to exchange sizes but was worried about the return process time as I needed them for gifts. I reached out for a return label and was pleasantly surprised by the immediate personal response from Ivy. She asked me a few questions and initiated the return for me. I expressed my deadline and she personally expedited the new items and tracked them. She checked in a few days later to make sure they were on track and they made the date. Once arrived she emailed and made sure everything was good. The level of personal contact and communication was amazing, something I don't see often with online orders. Can’t say enough good things about this company and product. Thank you

Everyone was so friendly, efficient and accommodating. All my questions were answered quickly and in full. The gear arrived and my family members loved it much more than my expectations--they won't take the gear off!!!

Sue , in Customer Service was incredibly quick and professional in addressing my issue. A true asset to Ororo ! Thank you Sue !!!

Excellent product!! Is warm enough without turning it on, then when you turn it on its like a sauna. 100% satisfaction

great product and GREAT customer service, including fantastic and FAST after sales response from the super efficient Carrie. well priced and great quality