Ortorex Avis 

To begin with, the price of the items changes like the weather. Also once you buy the items they start pestering you with 20-30% discounts, which indicates that the items were overpriced to begin with.
Most items you will be able to find in Chinese companies such as temp or Aliexpress which is likely where they get the items from.
You think you are buying your items from a specialist orthopaedic company, you are not. You are buying products that get shipped from china with unpredictable delivery times. They are also delivery by the cheapest and least trustworthy delivery companies. The costumer care is from Poland so UK law is not something they are worried about, the return policy is a joke and they don't take responsability for anything that may go wrong with the product or delivery company.
I had my items delivered to a non-safe place (my doorstep) and were subsequently stolen. They refused to take responsibility for this and said that I was the one who had to contact yodel or evri to address the issue. these companies refused to help me because they say that their client is ortorex and not me. a police crime complaint had to be made and even then ortorex couldn't care. They only listened when I threatened to get my bank to refund me the money as luckily I had paid with the credit card.
a shame that they work under the "co.uk" because they are actually not working under the UK law so you aren't protected in anyway. If you want a product from them, just look elsewhere and you will find much better companies selling the same item. Dodgy company taking advantage of people.

Avoid this ripoff company. Waited two weeks for the item. Then I received a bill from DHL wanting £10 customs charges as the goods were imported from China. This was on top of the £20 I already paid for a shoulder strap which included delivery. I complained to my bank who reimbursed me.

Slippers sent but of poor quality: they are too loose fitting, hence the heel is not supported, so they are quite dangerous because they are slipping when I walk.

Multiple emails sent before receiving a reply with regards to the refund. In the end they said they will refund 70% of the original amount paid.

Buyers please just be aware of this policy when you purchase anything online from them.

I received a faulty item after waiting 2 weeks for it to arrive from China. I immediately requested to return the dodgy neck 'massager', but after 6 email exchanges, they are still not allowing a return (you have to get authority from them to return?) offering no grounds what-so-ever, in refusing to accept the return! Stay clear of this business - it is NOT UK and is next thing to a scam...

Over priced and shocking delivery (although that is probably down to them using Evri the cheapest and worst option). Would not buy from again. For some reason I thought I was getting a premium product so paid more than Amazon. But socks look just the same and the sandals have just not arrived and they were to be a present for Christmas.

Ordered heated insoles 21 November received nothing but a tracking number which states courier is still waiting for package to arrive after 4 weeks really this is nothing short of a scam DO NOT WASTE YOUR MONEY SHOP ELSEWHERE

Purchased 2 pair of insoles and an “orthopaedic” pair of shoes! Ridiculous, nothing like the site hard as rock, not worth £5 and the insoles never made it…. Can’t dispute transaction as no email to confirm, no contact… disputing with my bank at moment. Dont waste your money!

The size 7 shoes I ordered are actually a size 5, they are so small my toes are completely squashed and painful.
Returns are to Poland at buyers expense. Not worth returning them. I’m now out of pocket.
Absolutely rubbish.

This website is a scam. They are selling the worst quality product from china but shipping from a UK addrsss. Avoid!

I placed an order for heel insoles ... the wrong item was received. I have been trying to resolve this for nearly 2 months now, I keep being fobbed off, ridiculous.

Firstly it took over 4 weeks to arrive, when it did the quality was awful, cheap Chinese rubbish, this site is a scam

Same thing please avoid!!!!
The shoes are not wide they’re ridiculous tight wastes of time and money!!!! And now I need to pay for postage to Poland !!!!! It’s not uk please avoid this company!!!!

Ordered heated insoles on 20th of November.
Order acknowledged then nothing......
Have emailed them twice and absolutely nothing from them.
I only ordered from them as they appeared to be a UK company. I could have bought the same item for a third of the price from a Chinese eBay seller but chose what I thought was a British seller.
Clearly confidence tricksters judging by the appalling reviews on Trust Pilot.
Will take up with my credit card company .
Zero stars - not one star.

Please do yourself a favour and avoid this company. They are not a UK company - based in Riga, Latvia. I ordered a shoulder brace that took over 2 weeks to arrive. Despite 4 emails, I cannot get a contact with Customer Service - so have had to resort to reporting through my credit card company.

Poor sizing, cheap quality, no response from customer service. Uk website is misleading because it is not a UK company.

Ordered back brace emailed ortorex to confirm my order they emailed back saying no evidence of my order and wanted my I'd and address stopped my card on bank scam do not use ortorex uk

Zo slecht, duurt eindeloos voor product binnen is. Er wordt nooit gereageerd op mail. Nooit iets kopen daar

Está página es una estafa ,no comparáis d hay

Ordered an item ,it took a long time to be delivered, then realised it was coming from china.
when it finally arrived, the size was not correct to that described, it did not fit and was poorly manufactured.
I asked to return the item, and was told it had to be sent via international tracked post back to Poland. which proved to be almost as expensive as the original item.
as it was purchased from a UK web site, so assumed it could be posted to a UK address.
avoid this company.

SCAM, cheap china sh...