Ostrichpillow Avis 

Best neck pillow out there.

I received an Ostrichpillow Light pillow in June and found it indispensable during my summer travels. Not only was it great on flights (providing a head rest and also blocking out light), it was the perfect pillow for road trips. If you're like me and always fall asleep in the car, this product is amazing. No more leaning on cold, car windows!

I am a big user of neck pillows, especially when travelling. I’ve gone through many throughout the years. The Ostrichpillow material is very soft on the skin and hugs the neck well. The pillow also nicely fits into a small bag which keeps it hygienic unlike many other neck pillows that simply wobble around. The pillow does hug you all the way around the neck so if you’re someone that likes to wear large headphones (like me), this might be a bit uncomfortable. Customer service was quick to respond to me (next day) and offered a full refund, no issues.

As a frequent traveler, I recently purchased the Ostrichpillow Go travel pillow, and it has significantly enhanced my in-flight comfort. The high-density memory foam adapts seamlessly to my neck's shape, offering exceptional comfort. Investing in the Ostrichpillow Go has truly improved my travel experience.

I’ve tried several travel pillows and NONE of them gave me the support to get any decent sleep on a flight. This pillow is the bomb diggity! I slept like a baby - so comfortable. I plan to give as Christmas presents this year.

Great products! Purchased the travel neck pillow and eye mask. Love both of them! I initially purchased both for plane travel but I’m using the mask every night! So soft and total darkness. Really helps me sleep.

This is a spectacular product. I have bought dozens of travel pillows and they always fall short. For the first time ever I was able to have a sound sleep on a multi hour flight. Absolutely loved this product!

First neck pillow I had that does what it’s supposed to do : hold your head while you sleep sitting up . Eye musk is buttery soft and compression stocking that really works .

Customer service is very responsive .

Purchased the light versatile pillow in another attempt to find a plane/travel style pillow...just used for a long haul and was great - blocked light and provided a good pillow for rest. Extra bonus was that as it's soft and pliable it was an easy addition to the plane bag as it didn't take up a lot of room and was easy to cart around.

Love all the various items purchased from Ostrichpillow!!
Items include 2 bed pillows, extra pillowcases, neck wrap, Heatbag "the Relief Bundle", and 5 different pairs compression socks!
Have bought items from 2023-2024. Really like this company!!

The wraparound design definitely provides more support than most travel pillows, and the higher sides are also supportive. To fit me best however, I need the Velcro strip to be a little longer as it’s not quite snug enough, but perhaps I have a very skinny neck 😄

The travel pillow arrived very quickly, was well packaged and is excellent quality. The cover fabric is very nice and the pillow insert feels great. I think it will be good for traveling. It would be great if they offered a smaller size for those of us with shorter necks, but otherwise, it is excellent.

The service and delivery were excellent. The mask does the job and blocks out light. The Velcro band is large enough for any head size.

I am honestly shocked by all the negative reviews for Ostrichpillow. I have been ordering their products for years and I have never had anything but a positive experience. I pretty much own one of each and multiples of some. The Heatbag has changed my life! It's THE BEST microwaveable heat product I have ever owned. I now own 3 of them and multiple inserts. One I keep in the freezer for cooling! The travel pillow is also the best I have ever owned. The bed pillow is my napping pillow for my couch and it's the perfect size and shape.

I use the light versatile pillow for couch naps too! It may look strange but it really keeps the light out.

I am intrigued by the new mini handy pillow that recently came out.

Purchased Ostrichpillows after much online research and they lived up to our expectations. From the comfort and support to the great design and compactness to the quality and wonderful customer service, everything was 10/10! Tested them out on a long haul international flight and all of us were able to get some comfortable rest. Had a minor warranty issue and Aurora was able to handle the issue to my complete satisfaction. Would definitely recommend, especially to frequent travellers and anyone on a long haul flight.

The compression socks are amazing! I'm a doctor and I use the socks during my 24h shifts and I can't explain how much of a life savior they are. They are comfortable, breathable, just the right amount of pressure and they look amazing. Plus I have 2 years using them and I would recommend them 100%.

AWUL CUSTOMER SERVICE. Please save yourself the hassle and buy from a company that values their customers. I hate giving my money to companies who don't care about their customers or delivering a good service. I contacted their CS after I had an issue with a promo code. The person lied to me saying that I can't stack codes, when I was given an 'additional 15% off'. I provided evidence you can and she still denied what I was saying. So I must be crazy right? Nice way to treat customers. It's the principle more than anything. Experiencing this I can imagine if I had an issue with their products it would be a nightmare to resolve. So disappointing. I will never buy from them again or recommend to friends or family.

Edit: since ostrich has replied - The pillows that I bought were discounted already. Which did not require a code. I was then sent an email as I had left my cart without purchasing. As an incentive to checkout the items in my cart I was given an additional 15% off and asked to click on the link. Which I did. However they did not honour that offer. Their response below shows how ridiculous they are. Others customers will be offered this additional 15% yet I'm not allowed to have it. That is completely unfair and unethical. I stand by my orginal review.

Edit 17th October 2024 - This issue has been resolved and Ostrich Pillow did appologise for the error. I have now recieved my order and I'm happy with the products.

AWFUL customer service. they accused me of fraud claiming I had used a duplicate order to gain free socks (seriously.), when in actuality my fiancé and I ordered 2 of the same item to the same address because as you know if two people fly on planes, they can't share a single neck pillow... Absolutely wretched the way they treat people. Do not buy from them.

Great travel pillow and wonder customer service!

Initially, I had a negative experience with Ostrichpillow and shared my frustrations in my earlier review. However, I am pleased to say that the company reached out to me and resolved the issue to my satisfaction.
I appreciate the effort they put into making things right, and I’m happy to change my review to reflect the positive outcome.