Robert Oulsnam and Company  Avis 

I was completely over whelmed by the process but oulsnam kingh heath georrgie and all staff made it an obsolete breeze they were incredible patient taking the time to answered every single one of my question with out making me feel rushed i am glad to recommend them

I had an excellent experience with the Oulsnams Bournville team during the sale of my apartment at The Franklin. Rachel Andrews provided professional and straightforward advice from valuation through to marketing, keeping me informed at every stage. Karen Crayton was proactive with updates and offered honest, practical guidance throughout the sales process. Emma Dempsey ensured matters progressed smoothly once a buyer was found, helping coordinate the next steps efficiently. The Bournville team were responsive, knowledgeable and easy to work with, and I would gladly recommend them to anyone selling a property.

Georgie was an absolute pleasure to deal with. She was incredibly responsive and kept me sane throughout a particularly stressful process. Couldn't recommend her and the team at Oulsnam enough!

They were efficient , friendly knowledgable and promptly responded all of my questions, Alison, Michelle and Georgie all made this a good experience as a buyer and can heartily recommend them!

I recently viewed a property with Sadie and I couldn’t have asked for a better experience. It was my first house viewing and I was there on my own, so I was a little nervous going in, but Sadie immediately put me at ease. She was so warm and welcoming, took her time answering all of my questions, and never made me feel rushed or out of my depth. She made what could have been quite an overwhelming experience feel really comfortable and positive. Genuinely lovely person to deal with. Thank you, Sadie!

I can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office.

From start to finish, nothing was too much trouble. The advertisement for the property was excellent and we were able to sell within weeks.

All our questions were answered and dealt with promptly, everything was explained to us and we were kept well informed along the way.

Thank you once again, fully recommended.

A big thank you to Lisa Harvey who has provided brilliant customer service! We had a very quick turn around while moving house and Lisa was able to get a management pack across for our previous property immediately and quickly dealt with urgent requests from our solicitor. Thank you so much!

My experience with this letting agency was very disappointing.

At the end of my tenancy, they attempted to deduct £280 for cleaning, despite the independent check-out inventory repeatedly stating the property was in "otherwise clean condition" and recording "N/A" where it asked whether the carpets required cleaning. The justification given was that the incoming tenant has asthma and requested an additional clean. While I sympathise with the new tenant's circumstances, I do not believe this is a reasonable basis for charging the outgoing tenant when the independent inventory did not identify excessive dirt or pet hair.

They also sought to charge £380 for staircase works. The check-out report only noted minor paint chipping and "marks and scuffs age related", yet the invoice was for making good and repainting the entire staircase. I offered two reasonable settlements, including £200 towards the repair, both of which were rejected.

The undisputed portion of my deposit was returned, but the agency was unwilling to reach a fair compromise on the disputed charges, leaving me with no option but to refer the matter to the Tenancy Deposit Scheme for independent adjudication.

I appreciate that landlords are entitled to recover the cost of genuine damage, but I expected deductions to be supported by the independent inventory and to be reasonable and proportionate.

Luckily the result of the TDS dispute was fair and found mostly in my favour.

Finally, I would like to add how unhelpful Jackie has been throughout this process. Her sarcastic comments were really not needed.

Based on my experience, I would advise future tenants to carefully document the condition of the property throughout their tenancy and be prepared to challenge any deductions they believe are unjustified.

Great experience from Angela for her enthusiasm and knowledge, and Sarah for her negotiating and all the team.

We had a viewing with Sadie, from the Bromsgrove team, on the hottest day of the year and felt moved to write a review, as all 5 of us thought she did an incredible job. We arrived early but, instead of waiting outside, Sadie arranged for us to view the gardens first, whilst another couple finished viewing the house. As we moved inside, she had both appointments running alongside each other, somehow managing to answer all of our questions, keep the vendors happy and entertaining our 3 children, who were making it difficult for us to see everything! It was incredibly hot, but she worked so hard to make it a good experience for us, remaining enthusiastic, professional and knowledgeable throughout. All of the children left saying how lovely she was, and it takes a lot to win them over!

I would also like to mention Karen who, despite our last viewing with her being some time ago, remembered all of our requirements, our family details and always takes her time with us. We've never felt rushed.

We've been looking for a house since the beginning of the year, so have met with many agents. But Oulsnam stands out and we do so hope to be able to buy with you.

All good 👍 thanks for your support

Oulsnam Barnt Green company and staff were polite and always on time to deliver information during my stay with them. The rent process and its completion was peaceful.
I will recommend them to support you in all renting concerns. Kudos to Laura and their team.👍👍👍

Good service and support for landlords

I bought a house through Oulsnams, Angela was very helpful and quick to respond.
I have dropped one star as I viewed a couple of properties with them and felt the person showing us didn’t have as much knowledge of them as I would have expected.

Pete was brilliant, very supportive and helpful throughout the entire process. Don’t know how we would have managed without him.

Realistic property evaluation. Prompt professional brochure and immediate buyers. Lengthy but fairly smooth process until completion. Advised of any problems as they arose. Phone always answered, all the team helpful.

Helpful service and staff. Sale went smoothly. Angela and Sarah especially helpful.

Thank you Vicky, Debbie & the team at Oulsnam. Everyone was extremely efficient & helpful throughout the whole process . We would recommend Oulsnam if you are looking to sell or buy a house.

Excellent service Ben and his team were extremely helpful with nothing being to much trouble. Kept us fully informed of everything that was happening from start to finish. Highly recommended