Ounass Avis 221

I wish i saw this website and read the reviews before i made the last order from them a complete nightmare so far, i ordered a return of one item just few hours after receiving it because it was too small, it took them 12 days to pick it up after many emails and calls then its been 20 days and i still didnt get a refund and moreover since i ordered it on installments payment i am still paying for the item that i do not even have anymore. Nightmare by all means.

Very bad experience with Ounass.
I received a heel that was completely broken.
The follow-up took more than two weeks with no solution.

I dealt with a customer service representative named Omar Tarek, and unfortunately the attitude was unprofessional.

I do not recommend this experience.

تجربة سيئة مع أوناس.
استلمت كعب مكسور بالكامل.
المتابعة استمرت أكثر من أسبوعين بدون حل.

تعاملت مع موظف خدمة العملاء المدعو عمر طارق، وكان الأسلوب غير مهني للأسف.

لا أنصح بالتجربة.

This company sent me a damaged item and then tried to deny my refund. They did not take responsibility for selling damaged goods. I was only able to counter their claims because I had photo evidence. Thank god I did because I was able to get a credit card chargeback.

This is not how reputable luxury brands treat their customers. Proceed with caution.

Terrible experience and very poor customer service.
I purchased a plastic bag and returned it immediately without using it, only because I did not like the color. Despite this, my return was rejected with a false claim of scratches.
Customer service was unhelpful and uncooperative. They failed to provide any photos from the pickup or shipping process when requested, which raises serious concerns about their return handling process.
Improper packaging for plastic products, careless handling, and unacceptable customer service. I would strongly advise against purchasing from Ounass, especially expensive items

Worst customer service ever. They send clearly damaged items and dont accept refunds. Horrible, avoid ordering!

Superbad customer service and experience. They shipped a shoe which was a size bigger than my size and i ordered a smaller size the next day and made a claim to return the bigger one it took them 3 weeks to collect the item. Upon collection they contacted me that they cannot refund as there are scratches on the sole. Something that i have not worn. When asked to provide video of proof they refused. What a shame, there acriom is very un trustful site, will never order anything from them and will ensure everyone to know how they act.

I ordered 3 dresses for a New years party, of which I generated a return order for 2 straight away. It took me several emails and several WhatsApp chats to arrange a collection of returned items. Once the items were returned I was offered a refund for only one item- although 2 had been returned. Upon enquiry I was told that I had requested a refund for only ONE item. Which is incorrect. The purchase process and delivery are efficient . The return process is a nightmare. For this reason I would not use this site again

Worst shopping experience. I received a luxury bag with a defect on 18 December and requested a replacement immediately. To this day, nothing has been resolved. I’ve had to call customer service every day with no outcome. Completely unacceptable service for a luxury brand.

Ounass presents itself as a premium shopping platform, and outside peak periods the experience can meet that standard. The problem becomes clear during peak season, when the gap between promise and delivery is hard to ignore.

The website continues to promote delivery within two hours in Dubai, yet during busy periods this is not reliable. Delivery windows are shown as commitments, but in practice they are not guaranteed, leaving customers waiting with no certainty.

To cope with volume, Ounass appears to rely on third-party couriers. Once deliveries are outsourced, accountability weakens. When issues arise, responsibility is unclear and resolutions are slow.

False delivery attempts are another recurring issue. Customers are present, no courier arrives, and the system still records an attempted delivery. This quickly erodes trust.

Customer support responses are polite but largely scripted. Instead of ownership or clear solutions, customers receive generic replies that feel designed to move on rather than fix the problem.

Delays during peak season are understandable. Failing to manage them transparently is not. Ounass maintains a strong brand image, but peak-season delivery performance does not consistently support its premium positioning.

Terrible!!! Service is sosoososoos bad!

Need someone to reach out or answer and I keep speaking to the agents on WhatsApp who comes and go no real care

0 personalities in this company just a credit card processing

Worse experience ever, i ordered online, they made a mistake and send me the wrong item and when i called to complain they kept telling me we are checking and get back to you and they never did, each time i called customer service i have a different answer
Even the manager that talked to me on the phone said he will help me wirh this issue but he didnt do anything about it
Im very disappointed

I have bought things from here a few times and have always had a good experience. There was a slight issue with my last order however the customer service team handled it well and rest assured all was rectified. They are clearly actively trying to improve their customer service and I was very appreciative of their efforts. Will definitely be buying from here again.

أسوأ خدمة عملاء موجودة بلامارات
سألت سؤال هل يمكن الغاء الطلب و بقاء الفلوس بالحساب بجون اي سؤال عملو الغاء للطلب و راحت الفلوس لبعد اسبوع لترجع لي و خدمة عملاء هي الاسوأ

This is the worst e commerse service i purchased item with damaged last nov 1 o asked for refund unti now they didnt contact me,guys pls dont ever buy in ounass

Worst experience ever. I didn’t see the item when it arrived but returned it because I took one look at it and didn’t like it. They did not accept the return because they assumed I scratched the bag. I didn’t even see it and they didn’t even send pictures of proof of how it was sent. And when they returned the bag back to me. They didn’t even present the bag in a good condition. It’s really unacceptable and unfair. I will never use their service again.

If you are buying something, triple check it so that you do not end up returning. Absolute nightmare waiting for a return to be credited.

Made an order but it was not delivered within promised 2 hours, the delivery was also not let at the doors. The order was out for delivery again , once it reached over 3 hours again I contacted support to know exact time when will it arrive because it was 10pm and wanted to go to sleep , I only received copy paste messages from agent that it is out of delivery and need to wait

I used to love Ounass for their great selection.
However, recently they have failed me twice by not delivering my orders.

They don’t even arrive at the delivery location, instead, they simply mark the delivery as “failed” with no explanation and no clear idea of when (or if) it will happen.

My luggage didn’t arrive, so I trusted Ounass to deliver an outfit for an important business meeting and they failed twice, even though I paid for their “fast 2-hour delivery” service.

Customer support keeps making promises but in reality cannot provide an exact delivery time, nor can they even get the courier to call and arrange the delivery.
Their support is simply useless.

I do not recommend shopping here.

Ounass is scamming customers!

My worst e-commerce experience. I returned my order with multiple dresses inside. At first they said they didn’t receive one dress, then they claimed it is damaged at my fault and they sent it in mint condition. I asked for photo with timestamps before sending and after they received it, they refused.

Ounass is refusing to refund me 2300 AED without even showing the damage on the dress at my request!

طلبت عطور.. تقليد .. الريحه ما تثبت دقيقه