Ounass Avis 221

Im satisfied with my order the packaging is perfect and the item is so good perfect for gift thank you

I was really disappointed with my experience at The Giving Movement. The clothes looked great online, but the actual quality was far below expectations. The fabric felt rough and poorly made, and after wearing them, I noticed skin irritation — which has never happened to me with other brands. For the price and the brand’s image, I expected much better. Unfortunately, I won’t be buying from them again unless there’s a clear improvement in both quality and fabric safety

I initially had some doubts about Ounass, but once I saw they offered Tabby as a payment option and that they are part of Al Tayer Group, I felt more confident placing an order.
I placed my order at 12:30 AM and selected the delivery window between 6:00 PM and 9:00 PM. Impressively, I received my package at 5:30 PM—earlier than expected—with elegant packaging and a warm welcome note.
Overall, I’m satisfied with the experience and would consider shopping again.

Incompetent delivery service. Made a "Same day delivery order", and it didn't arrive. Not only that, when the customer service was contacted they were more of a hassle and of no help at all. Cancelling the order that didn't arrive was also a pain.
Save yourself the trouble and time and find any other service that knows how to do their job.

I’m writing to express my disappointment with a recent order I placed on Ounass. The plastic bag of the product I received arrived completely damaged, and the gift message I wrote was left blank, which ruined the purpose of sending it as a gift. To make things worse, I tried contacting your customer service multiple times by phone and email, but received no response. I expected a much better experience from a platform like Ounass, especially for a gift order. I’m truly disappointed and hope this issue is taken seriously. I kindly request a proper resolution, either a refund or replacement, and an explanation for the poor service.

Be careful the bags have no warranty or repair services buy them from the brand directly

Absolute rubbish customer service.

I purchased a 500 aed boss polo. As soon as I wore it within the hour it started to fray. I called them up and they agreed to get it replaced. No issues. Then it started. I received a replacement and it was the wrong polo. After a lot of back and forth they said my original one was out of stock and agreed to give me a refund. I sent the polo back (incorrect replacement by them) and they proceeded to refund me less than what I originally paid as their replacement was a cheaper one. Not by much but it’s the principle. I called them again and they said they cannot refund 10aed and store credit was the only option. The customer service was initially very good but this combination of constant incompetence and spiralling down of customer service to the point of blaming me for sending THEM the wrong item. I will never use this company again. Absolutely incompetent!

I've ordered from ounass several times.the delivery was fast , and they products were excellent . I once returned an item , and they refunded my money within 3 days of the return . I think their service is excellent within the gulf region , but outside the gulf it's poor.

After reading all the terrible reviews and feedback i was really hesitating to buy from ounass. However i did and they deliver under few hours an authentic and in perfect condition versace set. I don't usually write reviews but this time i had to because of the unfair and rough reviews. They WhatsApp help support were also always available and helpful

Worst online retailer policies and customer service ever. Please save your time and money from this highly unprofessional business.

I’ve always chosen Ounass for their fast and reliable delivery, especially the two-hour express service, but my recent experience was extremely disappointing and frustrating.

I ordered a gift for a friend and naturally selected express delivery. However, the entire process turned out to be quite embarrassing. After inputting the delivery address, I chose to pay using Tamara—only to find that the OTP was sent directly to the recipient instead of me. This completely ruined the surprise. To make matters worse, Ounass’s platform also requires OTP verification of the receiver’s phone number, meaning more codes were sent to the recipient without my knowledge.

Despite paying for same-day delivery, the gift was only delivered the next day due to a "failed delivery attempt." The address provided was complete, including the apartment number, and I had expected the package to be left at the door if necessary. This delay completely defeated the purpose of choosing express delivery.

When I contacted customer service to file a complaint, I was told that in the future, I should place the order under my own phone number and then call customer service to amend the delivery details—after navigating an exhausting virtual assistant process, of course. Not ideal for a supposedly premium service.

To make things worse, a customer service representative even contacted the recipient to follow up on the complaint that I, the sender, had filed. This crossed the line in terms of privacy and added to the overall embarrassment.

This entire experience lacked logic, discretion, and basic customer care. I’m sharing this review in hopes that other customers are made aware and don’t face the same embarrassment when sending a gift. I also hope this serves as constructive feedback for the Ounass team. It would be a huge improvement to create a separate “recipient” section during checkout for gift orders to avoid this kind of confusion.

To top it all off, Ounass refused to refund the express delivery charge—even though the service wasn’t fulfilled as promised.

The worst delivery service, customer service experience .

Never order again 👎

Avoid these guys they ask for ID and utility bill for things we’ve paid. It’s like applying for a loan. Then they don’t even refund and have to chase. Don’t bother.

To whom it may concern, I have purchased a dress from ELISABETTA FRANCHI one day and returned it the next day as when I wore the dress it ripped! It was a literal disaster I had to be sewn in the bathroom as it was my backside and in the middle of my birthday dinner! So embarrassing. Be that the dress is stretchy and the rip happened in two areas on the seam line the dress is not sewn correctly as it was actually big on me the rip has nothing to do with my size or shape. And instead of even offering a replacement or to fix it your company first came saying it was my fault for claiming the item was delivered this way when never claimed this was how I received it. Ounass had mixed up my complaint about a missing dress that was returned and didn't get clocked by your driver that said he picked up 6 dresses instead of 7. Anyways, once that was cleared then your company said they will not return it or give a refund, as your "warehouse" checked it and nothing is wrong with the dress! So why did it tear on the seam? So checking is the only thing that matters, not the symmetry or the quality and then telling me no one else returned this dress before! So that's not how quality checks work if 1/100 dresses are returned or 10/100 you still need to give proper customer satisfaction and care for the customer the consumer whom paid for your products! You cannot just disregard them or what occurred and blame them! So then you will give me 10% back to my account! Why would you offer me any discount or money back that is no help or care for a 2,785 AED dress from a very reputable and expensive brand! If I was to return this directly to the designer not only would they be empathetic and sorry for this so that I continue to buy and use their brand they would not accuse me of being reckless or there being a stain on it! Anyone who knows fashion and seamstress work knows that this dress was not sewn well! It was worn the once and returned next day and again it doesn't matter how many days a dress of this value should not be ruined so quickly nor tear on a seam! Not only have I been a loyal customer of OUNASS I am so upset to even write this email as it seems your company doesn't care nor come with any feasible solutions to help with this issue! I have spoken to a supervisor and asked to speak to a manager many times but have been refused. Just rude and unprofessional people keep calling and offering no solutions. And let me remind your company that the cost of the dress also doesn't matter (even though it should) the dress ripped and all company's would see that and offer a replacement or refund not 10% to come back and shop again with OUNASS! Why would I shop with you anymore when you don't care about me as a customer or clearly any products that are delivered to me since you gave no solution to my defaulted order!

Ordered valetino rockrunners and the stitching came away from the rear tab

I attempted to raise a warranty claim and Ounass told me it isn’t possible since it is “damaged”

Ounass didn’t ask to check the item and simply came with the resolution by one picture

I wouldn’t buy anymore designer brands from them. I’ve spent multi thousands of dirhams and this is my first problem and they don’t want to engage with the warranty claim.

DO NOT SIMPLY ORDER FROM THIS PLATFORM IF YOU WOULD LIKE TO GET STRESSED BY THE WAY THE WHATSAPP BOT OR A REAL PERSON WAS RESPONDING!! IT’S INSANE. EVEN THE DELIVERY PARTNER IS HORRIBLE!! WOULD DELETE THIS APP RIGHT AWAY AND DEFINITELY NOT GOING TO ORDER EVER AGAIN!!

I ordered Gucci laptop bag , I asked them if it will comes with original pack and serial no they said no original packaging and for serial no they didn’t give accurate answer they kept telling me it will take 48 hours to support team to call u back and inform you about it which is very strange because it should be well known info for them because they are selling original stuff !!!
So I asked them to cancel the order they informed me they need 1-3 days for order to be returned to w/h and 1-5 to send the money to tabby and 1-5 day to hit may account which is max 13 working days
Horrible experience it’s my first and last

Unprofessional and very bad experience!
I got a pair of shoes and the size was small, i returned it and it’s been 2 weeks now and they still didn’t proceed with the refund.
Whenever i speak to them they promise with a date for the refund and they don’t commit to that date.

I had the worst experience shopping with Ounass. I ordered a pair of shoes, but the size wasn’t right, so I returned them within less than a day. I only wore the shoes for 20 seconds to check the fit before immediately requesting an exchange for the correct size. To my surprise, instead of exchanging, they sent me the new size and refused to take back the original pair!

Now I’m stuck with two pairs of the same shoes, even though I followed their return policy perfectly. I feel completely scammed—this is not the level of service I’d expect from a supposedly premium retailer. Customer service was unhelpful and dismissive, leaving me to deal with the inconvenience and cost of their mistake.

Ounass, this is unacceptable. I won’t be shopping with you again, and I’ll make sure to warn others about my experience.