OunassAvis 

Very very bad experience!!!!! Starting from delivering to the quality of the item end ending by cancelling ur order because the picture on the app is not matching what u have to receive in reality.
Not recommended at allllll

So disappointed with the customer service :( Purchased an anklet which broke within a month of delivery and only 3-4 times of usage. They refused to replace the item and left with no choice, I reluctantly agreed to let them repair. The item was collected 7 days after it was scheduled for collection. The messenger did not give me any receipt while collecting the item and assured me that I would receive a message…The item was collected over a week ago and I haven’t received an acknowledgment of receipt or an update (as promised).
I shop online all the time from very high-end online shops and have never experienced such lack of support or inefficiency. Truly disappointing!

Very strange. I placed an order, worth thousands of dirhams. Some items fit, some didn't... Normal.
I processed a return for the items I did not want to keep, 5 days later someone from Ounass calls me asking me if I wore the items.

Excuse me?

What type of question or customer service is this? Someone who pays and kept some items, is now being asked if I also wore the returned items.

WOW

I've ordered from many websites, unfortunately in UAE we don't have many options for luxury shopping.
I've never faced any accusations and disrespect like this before.

I recommend shopping from Netaporter, Farfetch, Mytheresa instead.

These guys sell faulty products. They will send you the damaged product and then when you report it to them, they will say the product that they shipped and delivered was perfectly fine. They will not refund or accept the product to be returned.

STAY AWAY FROM THESE SCAMMERS!

Fake fake fake i bought a perfume and its completely different ve aware of this scammers

After receiving very poor quality jewelry, ounas collected and said they would issue a refund. No refund has been made 6 weeks later.

Horrible post sale service. Please do not buy any designer bags from them, the respective brands don’t offer any service to products purchased from Ounass. They customer service team themselves don’t know about this.They take forever to get back with an update. Keep shuttling the issue from one person to another endlessly with no result. Never buying from Ounass again !!! Sheer disappointment !!!

Bought a pair of 2550 aed heels. The plastic was peeling off and their was a chip in the heel. They told me they inspect all heels before sending out. I reported it as they came out from the box. It took me 3 weeks for a refund. When they took them back into stock I received a notification that my size was back in stock. I was able to add them to basket and so it could be they were going to re sell them. When I asked they said it’s just how their system works. I bought a 1500 aed pair of plastic Valentino flip flops snapped after owning for 3.5 months and 6-8 wears. They took 3.5 weeks, without inspecting the shoe, to tell me it’s normal wear and tear. They would offer me 300 aed store credit. After sales service on faulty items is something to be aware of. I wish I had read all the other reviews on here before buying.

Have now received several fake products from this site which has been reported and confirmed by the original brands.

Dont buy ANYTHING from this site since you most likely get a cheap fake product!!!!!!

Stay away from this site. They took my money and the order transaction failed and they said there is no order from your account.I checked with the bank and they confirmed that they took the money.

The dress looks made of China not a luxury dress , I have receive my dress used, with very stinky smell and without iron.
After 10 mails and calls the out come of the deal is 0, terrible experience, I will never recommend, it is a wast of money and time. Not worthy.

The website had plenty of variety, I didn't like the shipping cost though.. and they don't have alot of discounts nor free bees However overall experience was great.

Items came in a great packaging and the next day delivery. They do take care of shipping the items in excellent condition.

Terrible system of return. Ounass keeps advertising how they can deliver an item in 2 hours, but instead of that, please fix your customer service on exchanges. When you advertise on your website that an item (shoes) should be ordered in our usual size (using your size guide) yet the item is far too small, you should have a system whereas the customer can just have one size larger sent to them asap and take the small one back. Same item, same price, same colour - within your two hours or even same day or even next day. But instead I had to jump over 10,000 hoops to get a human to talk to me only to be told I have to return the shoes WAIT TWO WEEKS for the refund to hit my account, then buy another pair!!!! What an absolute inconvenient way of running an online business! Most inconvenient and most primitive. I have returned the shoes and will not buy any other. With Ounass just buy things you don't have to return, like candles, or lipticks...seems they still have a long way to go in making it more convenient for the customer. Right now, it seems all about convenience to Ounass. Very disappointed.

Very disappointed. Received a damaged item which Ounass refused to return blaming me for the damage.

Was excited for my first order. It came less than two hours from the time I ordered it online. Very disappointed to received my item with only dustbag and I was told that they received the item from gucci with only dustbag! The item that I received also showing stitches imperfection and I have to wait 2-3 days to get the replacement. Not happy at all!!! This is going to be my first and last!!!! Order # POU031209921

They delivered my order within 2 hours as they said

Customer service team is very helpful, and they 2 hours delivery option is a life saver for special occasions

Ounass is a great experience.
I recommend it. ♥️