OvenGleamers Avis 

157
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wow! We asked for OvenGleamers to clean our oven and luckily they managed to fit us in the same day. Not only that Joel managed to get to us earlier than expected and was the ultimate friendly p... Voir plus

Noté 3 sur 5 étoiles

The oven cleaning service seemed great but our oven stopped working after it was cleaned. To be fair, they tried to fix the issue but did not have the equipment tools to do so. They said there was n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have used this company before and have had good service from them. Gary did a first class job on my electric oven. Courteous and on time plus kept us informed of his arrival time. Took extra care by c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Oven Gleaners were recording mended to me by a friend, and they didn't disappoint. Excellent customer service on the phone, booked for the next day and Andrew did a fantastic job on our double oven -... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de ménage

Écrit par l'entreprise

OvenGleamers The Premium Oven Cleaning Company. Range Cookers Experts. Everhot and AGA Cleaning Experts - Recommended by Everhot as their UK Everhot Professional Oven Cleaning Company. Established 2004. Easy To Book With Customer Care Support Team. Growing National OvenGleamers Franchise Network.


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4,7

Excellent

TrustScore 4.5 sur 5

157 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,7

Tous les avis

(157)

89 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant from start to finish!

Mick recently came to clean my double oven. He was brilliant, punctual, polite, not judgmental as I hate cleaning the oven!
Customer service staff also very good.

11 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Great communication throughout

Transparent about cost, easy to use website and bookings system, excellent communication throughout and did a great job cleaning up a very dirty Range cooker that we inherited with our house move.

19 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy to talk to and helpful in any way…

Easy to talk to and helpful in any way they could.
The person that came to clean my oven was friendly and highly skilled producing an 'as new' finish to my oven both inside and outside.
I cannot recommend these people higher.

18 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service from start to finish

Fantastic service from start to finish. We called up in the morning and by mid afternoon we had a gleaming oven - just like new. Ian was brilliant - -even replacing a broken lightbulb which he had noticed. Will definitely use again.

17 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Oven now looks brand new

The oven now looks perfect and brand new. We are well pleased. He did a brilliant job. We recommend Ovengleamers to clean my parent's oven.

Out of ten, we give ten. We will be using your service every year from now on.

14 août 2026
Avis spontané
Noté 4 sur 5 étoiles

A moving experience

Turning up to the appointment on time, well mannered, efficient and the job was perfect. We are moving and our buyers will feel as if they have a new oven. The only reason not 5 star is the price is full but you get what you pay for
Thank you

12 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding service

Outstanding service. It was really easy to book a convenient appointment. Michael did a brilliant job and has made my oven look like new - it sparkles! He was very polite and took care to make sure everything in my kitchen was left clean and tidy. He even fitted two new bulbs in my oven. I would highly recommend this company and I will be using them again in the future.

12 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Thank you Mick for preforming an…

Thank you Mick for preforming an amazing clean on our Everhot.
Turned up on time, explained the cleaning process and the correct products to use and then just got on with it.
The range has never looked so good I’m loath to cook on it now!
I would definitely recommend especially if you own an Everhot.

10 août 2026
Avis spontané
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Réponse de OvenGleamers

Thank you Kim. As we are the only company recommended by Everhot we clean lots of them every week and know how to get the best end result.

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, Matt knew exactly what he was doing and the oven looks like new.

6 août 2026
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Réponse de OvenGleamers

Thank you Jennie. Matt loves getting reviews like this.

Noté 5 sur 5 étoiles

Very pleased with my first experience…

Very pleased with my first experience with OvenGleamers. Andrew was superb and asked to arrive early which was excellent. Highly recommended.

3 août 2026
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Réponse de OvenGleamers

Thank for you for this review. Andrew will be thrilled.

Noté 5 sur 5 étoiles

Was done the next day as promised

Was done the next day as promised. The oven now looks acceptable as new and we will definitely use you in future. Thank you for a wonderful service. Go on as a customer , pay for the job we hate doing, they do it better than us.

6 août 2026
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Réponse de OvenGleamers

Thank you Anne for this lovely review. It is very much appreciated.

Noté 5 sur 5 étoiles

A great service and excellent job

I was able to get an appointment the same day which was excellent, and he even arrived early. He did a very thorough job of cleaning the ovens, taking everything out, and they look like new. I would recommend.

5 août 2026
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Réponse de OvenGleamers

Thank you Guy. We love reviews like this.

Noté 1 sur 5 étoiles

Very poor work and stubborn refusal to refund anything.

⭐☆☆☆☆

I rarely leave negative reviews, but on this occasion I feel compelled to share my experience.

I paid £250 for OvenGleamers to clean my one-metre range cooker. When I booked the appointment, I was advised that the clean would take approximately four hours. That gave me the clear expectation that the oven would receive a comprehensive, meticulous clean.

Instead, the technician was at my property for approximately one hour and fifteen minutes before leaving. In my opinion, there is a huge difference between a four-hour professional clean and one completed in just over an hour. I genuinely feel I was misled when booking the service, as the time spent bore little resemblance to the expectation that had been created.

Later , when I was able to inspect the oven properly, I found a number of areas where grease, residue and carbon deposits remained. I photographed these areas and submitted them to OvenGleamers as part of my complaint.

To be fair, OvenGleamers responded promptly and repeatedly offered to return under their Satisfaction Guarantee to address the areas I had highlighted. However, by that stage I had completely lost confidence in the service. Once trust has been lost, I don't believe a customer should feel obliged to invite the same company back into their home.

What disappointed me most was not simply the quality of the clean, but the company's refusal to offer any form of goodwill refund despite the significant difference between what I believed I was purchasing and what I ultimately received.

I have owned and run my own business for over 25 years, so I understand that complaints arise from time to time. The true measure of a business is how it resolves them. Unfortunately, despite several polite exchanges with the Franchise Operations team, OvenGleamers refused to offer any refund whatsoever and maintained that a revisit was the only solution.

This review reflects my personal experience. Others may have a different one, but based on mine I would not use OvenGleamers again.

20 mai 2026
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Réponse de OvenGleamers

Thank you for your review. We are sorry that you remain dissatisfied, but several points require clarification.

The four-hour duration discussed when booking was an estimate, not a fixed amount of time being purchased. We give a general time for a range clean. So they can be cleaned faster if they have less compartments and as in your case don't have a gas hob but a ceramic one. We have the technician arriving at your house at 1300 and leaving at 1530. So although this time may have been shorter the full strip down deep clean would have been carried out during that time with removable components cleaned using the specialist equipment in the technician’s van and the oven cleaned with an eco paste in your home. Both of your oven door seals were broken. We managed to repair one of them.

We note from the photographs we took that your kitchen was in mid renovation with dust everywhere and the cooker completely covered in dust at the start. We wouldn't recommend having a range cleaned in mid build as it will always get dusty again.

Before leaving, the technician invited you to inspect the completed work. You confirmed that you were happy with the clean and signed the job sheet. Our photographs taken before and after the service show a substantial improvement to the range cooker and the whole deep oven clean was carried out.

The clean took place on 20 May. We first became aware of your concerns on 1 June, and the requested photographs were received on 12 June.

Having reviewed your post 5 clean photographs, the areas highlighted appear to be limited to a number of very small locations, such as the bottom storage drawer corners and hinges. Whilst we appreciate these concerns, the photographs do not indicate that the clean as a whole was not completed or that the service was not carried out to a professional standard. The photos show that your kitchen is still very dusty, and so now is your range cooker, so I'm guessing you are still in the process of carrying out building works. You submitted pictures of the dirty splash back which you didn't book into be cleaned. On your Google review you have included pictures of your dirty extractor again this wasn't booked in to be cleaned by us.

As you may know, OvenGleamers operates a Satisfaction Guarantee. If a customer is unhappy with any aspect of a clean, our normal procedure is to return free of charge and rectify any specific areas of concern. We were therefore more than happy to arrange for an OvenGleamer to revisit and address the points highlighted in your photographs and to remove the build up of dust.

We repeatedly offered to return free of charge.

You declined that remedy and instead requested a refund of £250, later proposing £150 in exchange for concluding the matter. As the service had been completed, inspected and accepted on the day—and we remained willing to rectify the specific concerns raised—we did not consider a refund appropriate.

You said that if we didn't give you a refund you would post this review, which you sent to us to preview.

We genuinely regret that you chose not to allow us the opportunity to resolve those concerns through the free return visit offered.

Photos are here:
https://www.ovengleamers.com/general-oven-cleaning/ward-robertson-review-reply/
Catherine Rogers OvenGleamers

Noté 5 sur 5 étoiles

Absolutely brilliant

Absolutely brilliant. Can’t recommend them enough. My oven is gleaming!!!!!

4 août 2026
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Réponse de OvenGleamers

Thank you Suzanne, this review is most appreciated.

Noté 5 sur 5 étoiles

Lee is a miracle worker!

Lee is a miracle worker! My range oven hasn't shone like this since it was new. He arrived at the time he said he would, and just got on with the job despite it being another hot day. Very pleased with the booking service and the fabulous results. Thank you so much.

30 juillet 2026
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Réponse de OvenGleamers

Thank you for this review Emma. Lee will be thrilled.

Noté 5 sur 5 étoiles

I had my oven cleaned yesterday by…

I had my oven cleaned yesterday by Kevin. He arrived punctually and did a thorough clean. He had high standard of work and the oven looked brand new. I would definitely recommend Oven gleamers and intend to use again.

31 juillet 2026
Avis spontané
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Réponse de OvenGleamers

Thank you for clean for Kevin. We will pass it on to him. We really appreciate you leaving this review.

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