These people are scam artists at their worst, the sizes they send aren’t true to US sizes you bae to send a video of unpacking when I got my shoes they smelled of vinegar and now they are say this... Voir plus
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Ordered 2 Christmas Hawaiian Shirts, one with christmas trees, one with foxes. Though delivery was delayed till just after Christmas, I was kept informed (my email was replied to in good time).... Voir plus
ORDER #36940 Заказ сделал 28.11.2021 Всё ещё не отправили. Дополнение через 2 дня: похоже отправляют только после плохого отзыва, потому что писал им на почту, эффекта не было. P.S. от 30.12.20... Voir plus
L'entreprise a répondu
We've been fighting with this company (and Sunnytees, their parent company) for over a year now, to get our stolen artwork taken down from the site. Many things on Owlsmatrix are blatantly stolen. E-m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507". See Details of our business. Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.
Coordonnées de contact
1517 Sherman St #C, 94501, Alameda, CA, Etats-Unis
- +(1)609-908-7559
- support@owlsmatrix.com
- owlsmatrix.com
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Rip-Off Artists. Avoid!
I rate one star because it is not possible to rate lower. This is a classic rip-off scheme. They show photos of a CLEARLY 3-D cat Christmas tree ornament. What you receive is a flat piece of plastic akin to a luggage tag, with a photo of the image on it. When you complain, they claim that there is a description somewhere (I couldn't find it) saying the item is a 2-D ornament, not 3-D (which the picture CLEARLY is). They won't accept returns or offer refunds for this shoddy, misrepresented item. On top of how badly misrepresented it was, the cheap, flat piece of plastic they shipped me was even all scratched up! Why can't people do business honestly instead of trying to scam people?

Réponse de OwlsMatrix
TERRIBLE
TERRIBLE ! Item looked nothing like catalogue and they would not refund . Clearly customer satisfaction is of no concern . NEVER order from this unprofessional maker of trash .

Réponse de OwlsMatrix
It's a shame you can't give a minus…
It's a shame you can't give a minus star review for this company. I spent over £30 on 4 cat Christmas tree decorations. The adverts make these look like 3D tree decorations. In reality they are cheap, tacky, flat plastic decorations that are only fit for the bin! Really not impressed at all.

Réponse de OwlsMatrix
I ordered a sweater and jacket a month…
I ordered a sweater and jacket a month ago never got a confirmation number. I’m still waiting for my packages I have no idea when I’ll be receiving them.

Réponse de OwlsMatrix
Ordered weeks ago
Ordered weeks ago, paid to ship, and it still hasn't reached the post office!

Réponse de OwlsMatrix
Great,, but not Glossy
The shirts I ordered arrived securely sealed in zip lock bags,
They were correct designs and sizes ( actual sizes not imaginary made up version of Large or X L that are actually A Medium,,
Shipping time was a little longer than expected but will plan for this in future purchases ( gifts)
The only thing I would say on the negative side was the ads that show so much lit up colors that make the shirt pop of the page, is not what you get. Best way to say it is I paid for Gloss paint and I got Matte finish.
I don't think the level of "glow" you are using on your ads should be promoting your products,
Your shirts Have great design and fit, make images less glossy and promote the Quality and uniqueness more Fervently,.
Stolen Copyrighted Poem and have not removed
This company uses copyrighted artwork and poems. We are now in the process of starting legal proceedings against them as we have sent them a copyright infringement notice that they are currently ignoring. Please do not use this company. They are fraudsters. Read the reviews and if you go on website scammer their trust rating is poor. BE VERY AWARE!

Réponse de OwlsMatrix
I placed an order a few weeks ago
I placed an order a few weeks ago, your company took the money immediately , but no confirmation, no tracking number so I have a feeling I was scammed. Please respond.

Réponse de OwlsMatrix
I have received my purchase and it is…
I have received my purchase and it is scratched.

Réponse de OwlsMatrix
Ordered a hoodie - got silence
I‘ve ordered a hoodie in this store on 10/27/2021 and all I have is the confirmation and spam. I wrote the support, but they seem to not be bothered to answer my question. I‘m glad I payed via Paypal and can get my money back. And now I have to look for another present in time.
Ordered a cat Christmas ornament 3…
Ordered a cat Christmas ornament 3 weeks ago and was thanked for my order but still no tracking number and unable to contact the company. They never answer the phone and their contact email just takes you in circles. Was a birthday gift for someone and now I have to find something else. But my payment went through very quickly. Order # 23489.. very dissapointed.

Réponse de OwlsMatrix
Not as depicted
The ornaments I received are nothing like the image shown. They are flat, dull acrylic junk. I can purchase nicer ornaments at Dollarama. Buyer beware. Definitely not worth the price they are charging. I was so disappointed. Unsatisfied with customer service.

Réponse de OwlsMatrix
great company and good products .
great company and good products , would highly recommend.
I have my confirmation that I placed an…
I have my confirmation that I placed an order on 10/29/2021. So far the only message I've gotten is "Hi Deborah, we're getting your order ready to be shipped. We will notify you when it has been sent." I paid for priority production and shipping. My order is #25838. This is a Christmas gift that I will have to ship out once I get it in. I cannot believe that they haven't even done the production yet. No one should pay extra for the priority production and shipping ... it helps no one.

Réponse de OwlsMatrix
Was what it said and arrived on time!
Delivery too slow!
I ordered two shipments on October 13. One was finally delivered this week. The other has still not arrived! The products are great, but so far it has been almost a month and one is lost in time. I would like to order for Christmas but do not trust delivery.

Réponse de OwlsMatrix
Great product but the time it took was…
Great product but the time it took was longer than expected. Fantastic fit and looks amazing
I haven't received the goods that I…
I haven't received the goods that I paid for in two months! My e-mails are answered by an automatic machine - apparently I don't get them due to the pandemic ... So how do I judge you? You are hideous cheaters! - Leszek Boroński / Poland
Good prompt service and quality material
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