OwlsMatrix Avis 

209
•
TrustScore 2 sur 5

2,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

These people are scam artists at their worst, the sizes they send aren’t true to US sizes you bae to send a video of unpacking when I got my shoes they smelled of vinegar and now they are say this... Voir plus

Noté 5 sur 5 étoiles

Ordered 2 Christmas Hawaiian Shirts, one with christmas trees, one with foxes. Though delivery was delayed till just after Christmas, I was kept informed (my email was replied to in good time).... Voir plus

Noté 1 sur 5 étoiles

ORDER #36940 Заказ сделал 28.11.2021 Всё ещё не отправили. Дополнение через 2 дня: похоже отправляют только после плохого отзыва, потому что писал им на почту, эффекта не было. P.S. от 30.12.20... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We've been fighting with this company (and Sunnytees, their parent company) for over a year now, to get our stolen artwork taken down from the site. Many things on Owlsmatrix are blatantly stolen. E-m... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507". See Details of our business. Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.


Coordonnées de contact

2,1

Bas

TrustScore 2 sur 5

209 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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Tous les avis

(209)

2 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Rip-Off Artists. Avoid!

I rate one star because it is not possible to rate lower. This is a classic rip-off scheme. They show photos of a CLEARLY 3-D cat Christmas tree ornament. What you receive is a flat piece of plastic akin to a luggage tag, with a photo of the image on it. When you complain, they claim that there is a description somewhere (I couldn't find it) saying the item is a 2-D ornament, not 3-D (which the picture CLEARLY is). They won't accept returns or offer refunds for this shoddy, misrepresented item. On top of how badly misrepresented it was, the cheap, flat piece of plastic they shipped me was even all scratched up! Why can't people do business honestly instead of trying to scam people?

20 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are from Owlsmatrix,
We are sorry for your not good experience. However, we have posted the product description on the website that all ornaments are made by acrylic, not 3D toys. Hope you can understand.
Thank you so much

Noté 1 sur 5 étoiles

TERRIBLE

TERRIBLE ! Item looked nothing like catalogue and they would not refund . Clearly customer satisfaction is of no concern . NEVER order from this unprofessional maker of trash .

19 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are from Owlsmatrix,
We are so sorry for your not good experience. All items are sent to the customer, we have posted the product description on the website clearly. If you guys received the items different with this description, Please contact via our support email. We will solve your case ASAP.
Thanks & Regards

Noté 1 sur 5 étoiles

It's a shame you can't give a minus…

It's a shame you can't give a minus star review for this company. I spent over £30 on 4 cat Christmas tree decorations. The adverts make these look like 3D tree decorations. In reality they are cheap, tacky, flat plastic decorations that are only fit for the bin! Really not impressed at all.

15 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. we are sorry for this inconvenience. However, we have posted the product description on the website that all ornaments are made by acrylic, not 3D toys. Hope you can sympathize.
Thank you so much

Noté 2 sur 5 étoiles

I ordered a sweater and jacket a month…

I ordered a sweater and jacket a month ago never got a confirmation number. I’m still waiting for my packages I have no idea when I’ll be receiving them.

15 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are so sorry for this inconvenience. Pls send me the your order number or the email you use to purchase. I will check your case now. Thank you so much

Noté 1 sur 5 étoiles

Ordered weeks ago

Ordered weeks ago, paid to ship, and it still hasn't reached the post office!

14 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are so sorry for this inconvenience. Pls send me the your order number or the email you use to purchase. I will check your case now. Thank you so much

Noté 4 sur 5 étoiles

Great,, but not Glossy

The shirts I ordered arrived securely sealed in zip lock bags,
They were correct designs and sizes ( actual sizes not imaginary made up version of Large or X L that are actually A Medium,,
Shipping time was a little longer than expected but will plan for this in future purchases ( gifts)
The only thing I would say on the negative side was the ads that show so much lit up colors that make the shirt pop of the page, is not what you get. Best way to say it is I paid for Gloss paint and I got Matte finish.
I don't think the level of "glow" you are using on your ads should be promoting your products,
Your shirts Have great design and fit, make images less glossy and promote the Quality and uniqueness more Fervently,.

13 novembre 2021
Noté 1 sur 5 étoiles

Stolen Copyrighted Poem and have not removed

This company uses copyrighted artwork and poems. We are now in the process of starting legal proceedings against them as we have sent them a copyright infringement notice that they are currently ignoring. Please do not use this company. They are fraudsters. Read the reviews and if you go on website scammer their trust rating is poor. BE VERY AWARE!

12 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are from Owlsmatrix,
We are so sorry for this inconveience. We will check your case now and solve this case right now. Hope that you can sympathize.
Thank you so much.

Noté 1 sur 5 étoiles

I placed an order a few weeks ago

I placed an order a few weeks ago, your company took the money immediately , but no confirmation, no tracking number so I have a feeling I was scammed. Please respond.

11 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi.We are so sorry for this inconvenience. Pls send me your order number or the email you use to purchase. I will check your case soon. Thanks

Noté 4 sur 5 étoiles

I have received my purchase and it is…

I have received my purchase and it is scratched.

11 novembre 2021
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are so sorry for this inconvenience. Pls tear off the protective film first to see . The plastic cover is a protective film, need to tear it off before using. Thank you so much.

Noté 1 sur 5 étoiles

Ordered a hoodie - got silence

I‘ve ordered a hoodie in this store on 10/27/2021 and all I have is the confirmation and spam. I wrote the support, but they seem to not be bothered to answer my question. I‘m glad I payed via Paypal and can get my money back. And now I have to look for another present in time.

10 novembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Ordered a cat Christmas ornament 3…

Ordered a cat Christmas ornament 3 weeks ago and was thanked for my order but still no tracking number and unable to contact the company. They never answer the phone and their contact email just takes you in circles. Was a birthday gift for someone and now I have to find something else. But my payment went through very quickly. Order # 23489.. very dissapointed.

9 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are so sorry for this inconvenience. I send you the tracking number USPS 9274890247881263237202. Your item is on the way to your delivery unit. Because of Covid, there are very few flights, all items are delayed a little bit. Hope that you are willing to sympathize and be patient to wait few days more. Thank you much.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9274890247881263237202%2C&tABt=false

Noté 1 sur 5 étoiles

Not as depicted

The ornaments I received are nothing like the image shown. They are flat, dull acrylic junk. I can purchase nicer ornaments at Dollarama. Buyer beware. Definitely not worth the price they are charging. I was so disappointed. Unsatisfied with customer service.

9 novembre 2021
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are so sorry for your not good experience. We sent you the item as we described on the website. All ornaments are made by Plastic, not 3D toys.
Thank you so much

Noté 2 sur 5 étoiles

I have my confirmation that I placed an…

I have my confirmation that I placed an order on 10/29/2021. So far the only message I've gotten is "Hi Deborah, we're getting your order ready to be shipped. We will notify you when it has been sent." I paid for priority production and shipping. My order is #25838. This is a Christmas gift that I will have to ship out once I get it in. I cannot believe that they haven't even done the production yet. No one should pay extra for the priority production and shipping ... it helps no one.

8 novembre 2021
Avis spontané
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are from Owlsmatrix,
Your order 25838. I send you the tracking number USPS 9200190281670813068102 . Your package is on its way to a USPS facility. Hope that you are willing to sympathize and be patient to wait this order. Thank you much.
https://owlsmatrix.com/pages/shipping-policy

Noté 1 sur 5 étoiles

Delivery too slow!

I ordered two shipments on October 13. One was finally delivered this week. The other has still not arrived! The products are great, but so far it has been almost a month and one is lost in time. I would like to order for Christmas but do not trust delivery.

6 novembre 2021
Logo de OwlsMatrix

Réponse de OwlsMatrix

Hi. We are so sorry for this inconvenience. Because of Covid, there are very few flights, all items are delayed a little bit. I’m so sorry for this inconvenience. Hope that you are willing to sympathize and be patient to wait this order. Thank you much. Thank you so much.

Noté 1 sur 5 étoiles

I haven't received the goods that I…

I haven't received the goods that I paid for in two months! My e-mails are answered by an automatic machine - apparently I don't get them due to the pandemic ... So how do I judge you? You are hideous cheaters! - Leszek Boroński / Poland

6 novembre 2021

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