Very happy with the furniture we received. We did have a problem with a 2 of the parts, which when I contacted the company it was resolved and new parts were sent out. Customer service was very good,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordering was quick and easy. Fast delivery and the wardrobe i ordered was exactly as advertised. Best of all it was great quality with metal runners and strong hinges. Easy to put together. My partner... Voir plus
L'entreprise a répondu
Delivery experience was horrible. Was told next day delivery but didn’t come until three days later. I had to keep calling the Customer service with promises that it would arrive the day after and b... Voir plus
L'entreprise a répondu
Lovely bed . Took a long time to make and not all the screws went in easily but worth the time and effort as granddaughter loves it . Decent sized wardrobe and good storage space
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Magasin de lits
- Magasin de matelas
- Magasin de meubles de chambre à coucher
Écrit par l'entreprise
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Écrit par l'entreprise
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Coordonnées de contact
Unit 1C, Guardian Road, NR5 8PF, Norwich, Royaume-Uni
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3,8
Bien
1 k avis
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A répondu à 94 % de ses avis négatifs
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Ordered a double grey wardrobe
Ordered a double grey wardrobe, when it was delivered we were so excited to put it together as we had just moved into our new home, so hubby gets started on putting together, going by the instruction manual, the wardrobe fell apart, we sent an email and was told we put it together wrong! No we put it together right, was not sturdy at all! Then we get told we have to purchase components from them to rectify it! The wardrobe was unusable at this stage as it kept breaking when putting the screws in!
We paid a lot of money for this wardrobe and they blamed us!
We will be taking this further as this was not our fault!
If you want a sturdy solid wardrobe do NOT buy from here!
16 juillet 2026
Réponse de Own Furniture
Hello Wendy,
Thank you for taking the time to leave us a review.
We are very sorry to hear how disappointed you have been with your wardrobe and the experience you've had, particularly at what should have been an exciting time after moving into your new home.
When the issue was reported to us, the photographs and information provided were referred to the supplier's technical team for assessment. Following their review, they determined that the damage was consistent with an assembly related issue, specifically that the back panels had not been fitted correctly before the wardrobe was stood upright. These panels are an integral part of the wardrobe's stability during assembly.
As the manufacturer is responsible for the technical assessment of the product, we do have to rely on their findings when determining the appropriate resolution. On this occasion, this meant that we were unfortunately unable to provide replacement components free of charge, although we did offer the option to purchase the required replacement parts.
We fully appreciate that you disagree with the manufacturer's assessment and understand how frustrating this outcome has been. We are genuinely sorry that we have been unable to reach the resolution you had hoped for.
Best regards,
Own Furniture
Ordered bunk beds with a delivery date…
Ordered bunk beds with a delivery date at least two days before I needed those. Got a notification before the delivery date saying they have been shipped for transport. After that nothing and did not come so contacted customer services. Got a notification that they were out for delivery. Again nothing has arrived and spoke to customer services who weren't much help. No idea when I will receive these as I won't be in and my kids are supposed to be in tomorrow with nowhere to sleep. If you need something by a specific date don't order from here.
29 juillet 2026
Avis spontané
Réponse de Own Furniture
Hello Steven,
Thank you for taking the time to leave us a review.
We are very sorry for the delay with your bunk beds and completely understand how frustrating this must have been, particularly when you had ordered them in plenty of time for your children needing them.
Unfortunately, there was an unexpected issue within the DX delivery network which meant your order did not arrive when anticipated. We sincerely apologise for the inconvenience and uncertainty this caused.
Our customer service team worked closely with both yourself and DX to investigate the delay and get the situation resolved as quickly as possible. We appreciate that this doesn't take away from the frustration you experienced, but please be assured that our team did everything they could to assist and keep things moving.
Thank you for your patience and understanding while we worked with DX to resolve this, and once again, please accept our sincere apologies for the disruption caused.
Best regards,
Own Furniture
Lovely wardrobe looks great thank you
8 juillet 2026
Réponse de Own Furniture
Hello Amanda,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so pleased with your new wardrobe and that it looks great in your home. It's always wonderful to know our customers are happy with their purchase.
Thank you for choosing Own Furniture. We really appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
I don’t recommend ordering
Beyond laughable. I trusted Trustpilot and I shouldn’t have! My item arrives in two days, great exactly what I paid for. Then upon opening no instructions, not great but customer service sent some over in around 15 minutes. Then upon assembly I find I’m missing some crucial screws. I contact customer service again and they assure me these would be sent next day, A WEEK later I chase as these screws are nowhere to be seen. It has now been TWO WEEKS after ordering my chest of drawers. I have just moved house, there are clothes in suitcases still. No attempt at compensation or helping resolve the matter other than we will contact the warehouse. Well that’s great to hear you’re contacting someone but there are no results. I am beyond furious with this service and will not be ordering from them again. It has got to the point where I have spent my own money on screws just so I can put together the furniture. Unacceptable.
8 juillet 2026
Réponse de Own Furniture
Hi Keri,
Thank you for taking the time to leave us a review!
We are truly sorry to read about your experience and sincerely apologise for the frustration and inconvenience this has caused. While we're pleased we were able to provide the assembly instructions promptly, we completely understand that this was overshadowed by the missing fixings and the unacceptable delay in resolving the issue.
We appreciate how disruptive this must have been, particularly after recently moving home and needing your furniture assembled as soon as possible. Having to wait for replacement parts, repeatedly chase for updates, and ultimately purchase the screws yourself is not the level of service we aim to provide, and we're very sorry that we let you down.
Your feedback has been taken extremely seriously and will be shared with both our warehouse and customer service teams so we can investigate what went wrong and work to prevent this from happening again.
Once again, please accept our sincerest apologies. We completely understand your disappointment and regret that your experience did not reflect the standard of service we strive to deliver.
Best regards,
Own Furniture
Réponse de Own Furniture
Hello Amanda,
Thank you for taking the time to leave us a review!
We're very sorry that your order did not arrive as expected. Your order was dispatched on Thursday 16th July for next-day delivery on Friday 17th July, so we completely understand your disappointment when it didn't arrive on time.
Unfortunately, it appears your order was caught in an unexpected overnight trunking delay within the courier's network. Whilst we always dispatch orders on a next-day service wherever possible, our courier does not deliver over the weekend, which meant your order was delivered on Monday 20th July instead.
We sincerely apologise for the inconvenience this caused and appreciate your patience and understanding while your order made its way to you. Thank you again for your feedback, and we hope to have the opportunity to provide you with a smoother experience in the future.
Best regards,
Own Furniture
Réponse de Own Furniture
Hi Pamela,
Thank you for taking the time to leave us a review!
We're delighted to hear that your order was delivered on time, that you found it easy to assemble, and that you're pleased with how it looks. It's wonderful to know we were able to provide a product that met your expectations from delivery right through to the finished result.
Thank you for choosing Own Furniture. We really appreciate your support and hope to welcome you back again in the future!
Best regards,
Own Furniture
Réponse de Own Furniture
Hi Ann,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with how quickly your order arrived. We always strive to provide a fast and reliable delivery service, so it's wonderful to know we met your expectations.
Thank you for choosing Own Furniture. We really appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
Delivery was great and the furniture…
Delivery was great and the furniture quality is very good!
8 juillet 2026
Réponse de Own Furniture
Hello Sam,
Thank you for taking the time to leave us a review!
We're delighted to hear that your furniture was delivered smoothly and that you're so pleased with the quality. It's always our aim to provide great products alongside a reliable delivery service, so it's fantastic to know we met your expectations.
Thank you for choosing Own Furniture. We really appreciate your support and hope to welcome you back again in the future!
Best regards,
Own Furniture
Fast delivery,easy to order
Fast delivery,easy to order. Cheap material, for the price I would rather go to ikea next time
7 juillet 2026
Réponse de Own Furniture
Hello Silvia,
Thank you for taking the time to leave us a review!
We're pleased to hear that you found the ordering process straightforward and that your furniture was delivered quickly. However, we're sorry to learn that the materials didn't meet your expectations. We understand how important quality is when choosing new furniture, and we appreciate your honest feedback.
Your comments have been shared with our product team as we're always looking for ways to improve our products and the experience we provide. Thank you again for your feedback, and we hope we'll have the opportunity to offer you a better experience in the future.
Best regards,
Own Furniture
Ok wardrobe came fairly quickly wasn't…
Ok wardrobe came fairly quickly wasn't the easiest to assemble but was good quality for money so I would use the company again for other bedroom furniture
6 juillet 2026
Réponse de Own Furniture
Hello Emma,
Thank you for taking the time to leave us a review!
We're pleased to hear that your wardrobe arrived promptly and that you feel it offers good quality and value for money. We appreciate your honest feedback regarding the assembly and are sorry to hear you found it more difficult than expected. We'll be sure to pass your comments on to our product team as we are always looking for ways to improve both our products and the assembly experience.
It's great to know that you would consider purchasing from us again in the future. We truly appreciate your feedback and hope to have the opportunity to provide you with an even better experience next time.
Best regards,
Own Furniture
Missing box…
After a little problem with one of my 3 boxes not being delivered I rang customer service
I got to speak to a lovely lady called Kate
What an asset she is to Home Furniture
She went above and beyond to try and locate my missing box
In the end she sent out a new one with next day delivery..what a breath of fresh air to speak to someone so friendly and did everything possible to resolve the problem
Thank you so much Katie you deserve a raise
16 juillet 2026
Avis spontané
Réponse de Own Furniture
Hi Michelle,
Thank you for taking the time to leave us a review!
We're sorry that one of your boxes was initially delayed, but we're delighted to hear that Katie was able to get everything resolved for you as quickly as possible. Providing friendly, personal customer service is something we pride ourselves on, so it's fantastic to know that Katie went above and beyond to locate your missing box and arrange a next-day replacement.
We really appreciate your patience support. Thank you for choosing Own Furniture, and if you need anything in the future please do get in touch!
Best regards,
Own Furniture
Excellent customer service
Excellent customer service - slight issue with the order which was resolved efficiently and in a very personal and helpful way! Great value for money - pleased with my purchase 😁
16 juillet 2026
Avis spontané
Réponse de Own Furniture
Hi Nuzat,
Thank you for taking the time to leave us a review!
We're delighted to hear that, although there was a slight issue with your order, our team was able to resolve it quickly and in a personal and helpful manner. Providing excellent customer service is something we take great pride in, so it's wonderful to know this made a positive difference to your experience.
It's also great to hear that you're pleased with your purchase and found it to be excellent value for money.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
The service was excellent the furniture…
The service was excellent the furniture was outstanding I will recommend them to all my family and friends. The two delivery drivers were so polite and charming.I will order again very soon
3 juillet 2026
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received excellent service and that you're so pleased with the quality of your new furniture. It's also lovely to know that the delivery drivers were polite, friendly and made such a positive impression.
Thank you for recommending Own Furniture to your family and friends. We truly appreciate your support and look forward to welcoming you back again very soon!
Best regards,
Own Furniture
Réponse de Own Furniture
Hello Kelly,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a great experience with us and that you are pleased with your purchase.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Réponse de Own Furniture
Hi Tracey,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a great experience with us and that our service exceeded your expectations.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Disgraceful service - Office Manager defends lying couriers and broken promises
Avoid this company at all costs. I ordered a wardrobe and specifically selected a delivery date. Not only was the delivery missed, but the entire customer service process was an absolute joke.I called Own Furniture three separate times to find out where my item was. On all three occasions, the front-line advisors promised they would look into it and call me back. Not a single person ever bothered to return my calls. When I escalated this to the Office Manager, Katie, she made the pathetic excuse that they couldn’t get through to DX Delivery. This is a blatant lie—immediately after hanging up with her unhelpful team, I called DX myself and got through to a human agent within ONE minute. I then called their subcontractor, M&H Logistics, and got through instantly. If a customer can get through in 60 seconds, Own Furniture simply didn’t bother trying.To make matters worse, Own Furniture claims they employ "reputable" delivery partners. A quick look at Google Reviews shows DX is flooded with horrific 1-star reviews, and M&H Logistics struggles to maintain a poor 3-star average. The M&H advisor I spoke to on the phone was incredibly argumentative and combative, aggressively lying to me that my order was a "two-man delivery" to excuse the delay. When it finally arrived a day late, only ONE person delivered it. The package labels also explicitly proved it was meant to be an overnight delivery for the day before.When I brought all of this evidence to Office Manager Katie, she hid behind unfair terms and conditions, refused any form of goodwill compensation, and completely shrugged off the fact that her staff lied and her couriers were abusive. Under the Consumer Rights Act 2015, Own Furniture is legally responsible for their delivery network, yet they completely refuse to take accountability.I have closed all communication with this untrustworthy company, logged a formal payment dispute through Clearpay
UPDATE (15/07/2026): Own Furniture's reply below proves their utter disregard for UK law. Under Section 29 of the Consumer Rights Act 2015, a retailer cannot use their fine print terms to escape liability for courier failures. You publicly admitted below that you missed my delivery date—that is a breach of contract. Clearpay has now formally stepped in and launched an official investigation into your service failure. Authorise the £69.50 partial refund to Clearpay immediately.
13 juillet 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're genuinely sorry to hear about your experience and appreciate the opportunity to respond.
We sincerely apologise that your order was not delivered on the expected day. Your wardrobe was dispatched on a next-day service as intended, however the delay occurred within the courier network and was unfortunately outside of our direct control.
We understand how frustrating this was and are sorry that you were left feeling let down. Following your complaint, our Office Manager raised a formal complaint with both DX and their delivery partner, M&H Logistics, regarding the handling of your delivery and the level of service you received.
With regard to compensation, while we do appreciate your disappointment, our Terms & Conditions explain that we are unable to offer compensation for delays caused by third-party couriers. This is the policy we applied in your case.
We're sorry that we were unable to reach a resolution that met your expectations. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
I ordered over a week ago
I ordered over a week ago, paid in full and my order has still failed to arrive it was due last Thursday and it still hasn’t arrived. Really disappointed, I have emailed and reached out to customer services in regards to this and not been allocated a refund and still awaiting my order.
8 juillet 2026
Réponse de Own Furniture
Hi Melissa,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and sincerely apologise for the delay.
Having looked into this, we haven't received any previous emails or contact from you regarding the issue. However, we're pleased that you've now been able to speak with Katie in our Customer Services team, who is working closely with you to get this resolved as quickly as possible.
I can see that the majority of your order has now been delivered successfully, with just one box of the wardrobe still outstanding. We are currently liaising with DX to locate the missing box and ensure it is delivered to you as soon as possible.
We truly appreciate your patience and understanding whilst we work to resolve this, and we'll continue to keep you updated until your order is complete.
Best regards,
Own Furniture
Missing parts and delivery took 4 days…
Missing parts and delivery took 4 days when I ordered Next Day delivery
7 juillet 2026
Réponse de Own Furniture
Hi Jacob,
Thank you for taking the time to leave us a review!
We are very sorry that your delivery did not arrive as expected.
Having looked into your order, it was dispatched by us on Tuesday 7th July. Unfortunately, there was an unexpected delay with the courier after the driver ran out of their legal driving hours on 8th July, meaning your order was delivered on 9th July instead. We sincerely apologise for this unforeseen delay and the inconvenience it caused.
We're also sorry to hear that you believe parts were missing from your order. We can't see that this has been reported to our customer service team, so please do get in touch with your order details and a list of the missing parts. We'll be more than happy to investigate and get this resolved for you as quickly as possible.
Best regards,
Own Furniture
Lovely tv unit very pleased with price…
Lovely tv unit very pleased with price and delivery
7 juillet 2026
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your new TV unit and that you were happy with both the price and the delivery. It's great to know everything met your expectations.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
TV Unit
Great tv unit, easy to assemble very modern, colour as expected, good price highly recommend
6 juillet 2026
Réponse de Own Furniture
Hi Debra,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so pleased with your new TV Unit and that you found it easy to assemble. It's great to know the colour matched your expectations, that you felt it was good value for money, and that you'd happily recommend us.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
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