Oxfam GB Avis 

Faulty goods are sent and they won't give a refund without you returning then which involves trying to find a DPD collection point. Photos should be sufficient.

They don't contact you when they say they will and emails are very slow

My first order with Oxfam Online Shop and I was sent the wrong item, instead of receiving a ceramic Mexican planter I received a superman sign. The product description clearly states the order was for a planter , it's hard to see how this mistake arose.
There's no phone line to call so I had to use online chat. I don't think I'll be ordering from Oxfam in future.

Signed a petition on Facebook, despite requesting no contact - they constantly spam me with calls. Don’t give to them; there ethics are really poor.

The whole transaction was executed efficiently from beginning to end.
A lovely Georgian tea caddy delivered quickly and at a competitive price and beautifully wrapped for safety.

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She was so polite, helpful & kind. Will definitely be back.

I ordered two books, but only one was delivered. After waiting two weeks, I contacted customer service to find out what had happened to the missing item. I was told that it was due to be dispatched within the next few days and should arrive shortly.
Despite that assurance, the item still has not been received. What makes this even more frustrating is that the order was marked as “completed” on the website, giving the impression that everything had been delivered when it had not.
The lack of accurate information and the continued delay have made this a poor customer experience. Customers should not have to chase up missing items only to receive updates that prove to be inaccurate.
Based on this experience, I cannot recommend ordering from Oxfam Online Shop. The order has been delayed for weeks, communication has been unreliable, and the issue remains unresolved.

It is noteworthy that certain pre-owned items, such as books and vinyl records, are being retailed at prices exceeding their original new market value. While I am a strong advocate for charitable organisations, I find this particular pricing strategy to be concerning.

Absolutely ridiculous prices. Yes the money is going to charity but pay a bit more and you can buy new.

Disgusting what Oxfam has became, prices are ridiculous and i often see prices for second hand items that are more expensive than the item costs new! Yes you read that correct! The online shop is full of fakes for instance Arctyrx Jackets that are so fake its laughable .. £150, i remember when Charity was a two way thing, people in better circumstances would donate things and people in less better circumstances could go and perhaps grab something half decent for themselves or their children, now a days its a Charity shop because you give them donations and thats it, what about the single mother thats struggling Oxfam? What about the pensioner thats struggling? Oxfam’s disgusting

I went into Oxfam on 17/5 on Oldham Street and was served by Bassell who was very professional, polite, patient and even carried my bags out to The Taxi pick up point. He is a credit to Oxfam.

Oxfam shop online is full of fake items. They do not authenticate items that are donated, if they did it would help sell genuine items for charity but they do not. Some items I think are fine but they have no knowledge to sell designer so it shouldn't be allowed. I have tried contacting them about fakes but their system does not allow photos to be emailed to show why some of the stock is fake, I've had a bounce back to my first email. Have emailed just with text and hope to get a reply. I've found nearly £2,000 worth of items being sold that are all fake. Currently there is a fake Loewe Puzzle they want £1,200 that can be found on DHGate. There is a fake LV wallet they want £1000 for. Lastly, based on what I've only looked at today there is a flap Mulberry clutch bag that is the worst fake I've seen and they want £280 for it.... it's so bad!!!

EDIT: told them what was fake and items remain for sale. Their communication is quite unprofessional.

Visited Warwick shop recently to be greeted and helped by a lovely new lady volunteer to the mix, who on several visits has made our shopping experience really pleasurable. Friendly, engaging and with polite customer service to everyone throughout, we felt this was a worthwhile acknowledgement to say thanks for your time.

You have become an expensive vintage boutique under the guise of operating as a charity. Everything that you get, you get for free but prices wow.

It’s much better to support a local charity with no overpaid C-level employees. CEO is getting around 133-140k and most likely a volunteer is going to reply to this.

The pricing has gone insane. You claim they have guidance to price items up but what happens in reality is they look at the first price that comes on google search and base it off that. You will go bust at this rate! It’s not even based off sold prices.

Eg. Mortal kombat deadly alliance ps2 game priced at £15. Cex sells this for £6,ebay sold prices around 4-6 but the first search on google shows a copy for 15.99 and obviously price was based on that .

All I have to say is good luck! All of you will lose your jobs sooner than later at this rate.

Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stuff than feed these corrupt organisations who stoop to emotional blackmail to get rich.

y do u not want us to evade taxes

Hi I went into oxfam to bring in some clothes the man behind the counter was so Road he asked if they were designer I said some are , So he told me to sort out the designer and take the rest back I walked out never met anyone so rude Maybe it was his age I’ll never go in there again

I placed a online order I returned one item and oxfam won't refund me and they won't give me a returns label to return a item for a refund I will never shop with oxfam no more

I am writing this review of Oxfam’s attitude to my brother’s Will (during the probate process) that donated very substantial sums to a number of charities including Oxfam. The mistake my brother made was to NOT get his Will property checked before he died. (His use of percentages rather than actual numbers in terms of donation amounts was the key problem.) However, the attitude of the Oxfam solicitors was unacceptable and without any compromise, in my opinion. Moreover, while the wider number of beneficiary charities accepted the will, Oxfam contacted all of them and changed their minds. I see this as an unnecessary Legal War if only some compromise could have been put forward and, in respect for the gratitude of my brother and expectations of his family. They could have offered a reasonable solution upfront to save on time and what becomes essentially “veiled threats”. Oxfam’s solicitors did not show any compassion, empathy or thought for our family through the process, and now the probate process has reached a year and a half in duration, and is still not complete. I understand that charities are struggling and Oxfam has lost 40% of its donations, however, in a world of corporate domination and monopolies, I feel it is the ordinary people trying to do the right thing and give back that lose out, while the solicitors carry out these legal games. We were told during our probate process that some charity solicitors are now very litigious. So my words of warning to those making their Wills is this: 1. Make sure you have your Will checked and do not use percentages! 2. It is probably best to have your charity of choice help you write your Will. Steve Morter

I find I’m insulted by Oxfam. I ask them before I drop things off if they can use them then they take them and lie to me. I dropped expensive computer books off and the yes we take them attitude only to find they ditched them. Still current books and not cheap. Could have taken them elsewhere. Done the same with other books I gave them. Yes I gave them numerous chances. Also the records they take are mostly scratched and useless but they don’t get rid of them but try to sell them on. Double standards. Cashing in on the new record craze. I wouldn’t try and sell any of the records they sell at all let alone for at least £3. This is going on in numerous shops. Take your stuff elsewhere. I know there’s wastage but I ask do you take them and they lie. Awful, especially when you make an effort.

I recently bought coins from Oxfam online. One of them cost me £50 and the other one cost me £70 well I have just had them checked one is worth £5.99 and the other one is worth £3. A complete waste of money.