It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... Voir plus
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Établissement
Changer d'établissementMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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Lisez les avis des autres
Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... Voir plus
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My bins were not collected in error & when I phoned to query the situation, Ciara handled my enquiry with courtesy and professionalism. She called me back promptly and rearranged a new collection date... Voir plus
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Fantastic service from Pauline in customer care in Dundalk office. Responds to emails very promptly and efficiently and has solved any problems or queries I had. Pauline is very professional... Voir plus
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À propos de l'entreprise
- Service de gestion des déchets
- aussi dans
- Centre de recyclage
- Déchetterie
- Service de collecte d'ordures ménagères
- Vidange des canalisations
À propos de Oxigen Environmental - Quayside, Dundalk
Écrit par l'entreprise
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Coordonnées de contact
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Irlande
- 0818694436
4,2
Bien
200 avis
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A répondu à 97 % de ses avis négatifs
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I submitted an email through the website …
I submitted an email through the website requesting a reduction in payment and to change the direct debit from quarterly to monthly. Nicola emailed back straight away and actioned both. Excellent service ! Saved me switching.
15 août 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Pamela,
Thank you so much for your kind words! We're delighted to hear that Nicola was able to assist you promptly with both your payment reduction and direct debit adjustment. It's great to know that our service helped you avoid the hassle of switching. If you need any further assistance or have more questions, please don't hesitate to reach out.
Kind regards,
The Oxigen Team.
Mixed experience!
Booked and paid for skip hire on-line. Had to phone twice to be sure delivery would occur on the chosen date. It was to be picked up 3 days later. It wasn’t. Phoned on day 5. Got midlands not north east support who told me they would pass on message to have it collected. Two days later Oxigen emailed me for a review but still haven’t collected it. Payment taken from my account very efficiently though.
2 août 2024
Réponse de Oxigen Environmental - Quayside, Dundalk
Thank you for bringing this to our attention. We apologise for the inconvenience you've experienced with the skip pickup and the delays in communication. This falls short of the service we strive to provide.
Your feedback is invaluable, and we appreciate your patience as we work to resolve this. Rest assured, we will improve our processes to prevent this from happening in the future.
Best regards,
The Oxigen Team
They delivered on time
They delivered on time , we had bin for week so no stress . And collected on time. Very happy with Oxygen skip hire
22 juillet 2024
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Noeleen,
Thank you so much for your kind words! We're thrilled to hear that everything went smoothly with your skip hire, from timely delivery to hassle-free collection. It's great to know you're happy with our service. If you need anything in the future, we’re here to help!
Best regards,
The Oxigen Team
My bins were meant to be emptied 5 days…
My bins were meant to be emptied 5 days ago and still not emptied the said the could not see my bins . As the had to walk past my bins to collect my neighbours bins it's not possible to not see mine . Have rang and rang still nothing done . As my child is battling cancer I can't have rubbish around due to infections during her treatment.
25 juillet 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Graham,
We are truly sorry to hear about the difficulties you've faced, especially given your situation. This is certainly not the level of service we aim to provide. Your concerns are our priority, and we sincerely apologise for the oversight and any distress it has caused.
Please allow us to make this right, and thank you for bringing this to our attention.
Best regards,
The Oxigen Team
Outstanding customer service!
Outstanding customer service!
Jessica, one of Oxigen's customer service employees knows her job very well and knows how to deal with urgent requests. She was very helpful, thoughtful and professional. Qualities that some agents may have forgotten about (sadly) but not Jessica. Thank you for your help and thank you Oxygen for employing such a remarkable customer agent.
28 juin 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Helene,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jessica. Our team takes pride in providing top-notch service, and it's always rewarding to know our efforts are appreciated. We’ll be sure to pass along your kind words to her. Thank you for choosing Oxigen and for acknowledging the hard work of our team members!
Best regards,
The Oxigen Environmental Team
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Peter,
Thank you for the review, we appreciate it!
Kind regards,
The Oxigen Environmental Team.
Customer Service amazing- prompt
Customer Service amazing- prompt, courteous and a pleasure dealing with Pauline un customer service. The team who collect are helpful,kind and reliable and always return bins safely to laneway.
11 juillet 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Siobhan,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our customer service, especially with Pauline. Our team takes great pride in being prompt, courteous, and helpful. We're also glad to know that our collection team consistently delivers reliable service and ensures your bins are safely returned. Your feedback truly means a lot to us!
Best regards,
The Oxigen Team 🌟
Quick delivery but collection was delay…
Quick delivery but collection was delay with out explanation few days and we cannot contact our branch.
19 juin 2024
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Monika,
Thank you for your feedback. We apologise for the inconvenience caused by the delay in collection and the difficulty in contacting our branch. Your experience is important to us, and we are committed to improving our services.
We are currently reviewing our processes to ensure timely collections and better communication. Thank you for bringing this to our attention and for your patience.
Best regards,
The Oxigen Environmental Team
Great service great bin
17 juin 2024
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi, thanks so much for the review we really appreciate the kind words. We're glad to hear our services have been satisfactory.
Careteam
I found it difficult to get a factual response shifting my issue to operations until one of the careteam took ownership of my issue and resolved it to my satisfaction.
1 juillet 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Bernadette,
Thank you for your honest feedback. We apologise for the initial difficulty you experienced in getting a factual response. We're glad to hear that one of our care team members was able to take ownership and resolve your issue to your satisfaction.
Your experience is important to us, and we will work on improving our communication and response processes. If you need further assistance, please don't hesitate to reach out.
Best regards,
The Oxigen Environmental Team
Great efficient and friendly service
I want to congratulate Oxigen on their excellent staff. My collection was today, but I remembered that I had not paid my bill. I phoned Oxigen and the lovely lady on the phone quickly processed my payment and issued my receipt. When the lorry came around my estate, I told the driver that I had paid, even though it may not have registered yet his end, and he agreed to collect my bins. However, the lorry lift would not take the green bin (left hand side could not be overridden I was told), so the two men went to the trouble of lifting the bin manually to dispose of the rubbish instead. I really appreciate the extra effort that they made. I do not know their names but they were two absolute gents! Great (and very efficient!) customer service at Oxigen!
2 juillet 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Sheila,
Thank you so much for your wonderful feedback! We’re delighted to hear about your positive experience with our team. We’re glad the lady on the phone could quickly process your payment and issue your receipt, and it’s fantastic to hear that our drivers went the extra mile to manually dispose of your rubbish.
Your kind words about our staff are greatly appreciated, and we’ll make sure to pass along your compliments to the team. It’s customers like you who make our work so rewarding!
Best regards,
The Oxigen Environmental Team
The bin I ordered on time on the day I…
The bin I ordered on time on the day I ordered it, what more could I ask for?
6 juin 2024
Réponse de Oxigen Environmental - Quayside, Dundalk
Thank you for your wonderful review! We’re thrilled to hear that we were able to meet your expectations with our timely service.
At Oxigen Environmental, we understand the importance of punctuality and strive to ensure that all our deliveries are made as scheduled. Your feedback affirms the hard work we put in every day and it is very much appreciated.
We’re glad that we could provide you with a seamless experience and we look forward to continuing to serve you in the future.
Thank you once again for choosing Oxigen Environmental and for your positive feedback.
Best Regards, The Oxigen Environmental Team
Delivery time
Only downfall was I was waiting all morning for the skip to come. You don't give a time. When I rang I was informed it was between 2pm and 4pm. Now it was delivered in that time. But when booking a time should be given to indicate morning or afternoon.
6 juin 2024
Réponse de Oxigen Environmental - Quayside, Dundalk
Dear Eilish,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused due to the delay in our service.
At Oxigen Environmental, we strive to provide the best service possible and we understand that clear communication is a key part of that. We appreciate your suggestion about providing a more specific time frame for our deliveries. Your feedback has been noted and will be taken into consideration as we continue to improve our services.
We're glad to hear that your skip was delivered within the informed time frame and we hope that aside from this issue, you were satisfied with our service.
Thank you once again for your valuable feedback. We look forward to serving you better in the future.
Best Regards,
The Oxigen Environmental Team
I emailed Oxigen about my account re…
I emailed Oxigen about my account re garding my bins, and a lovely girl responded to me straight away with a solution, nothing was a problem, very eager to help and accomadate me with my inquiry . Thankyou Sophie
10 juin 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Thank you for your review! We're thrilled to hear that Sophie was able to assist you promptly and efficiently with your bin inquiry. We pride ourselves on our customer service, and it's great to know that nothing was a problem and you felt well accommodated. We'll be sure to pass along your kind words to Sophie. Thank you for choosing Oxigen! 🌟
excellent service- professional crew
21 mai 2024
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Patrick, thanks for the kind words and positive review!
I had to call about a bereavement in…
I had to call about a bereavement in the family & Pauline was just amazing and so kind and so caring . She took time to talk and sympathise!! 10 minutes on phone .
What a lady …
The world needs more people like Pauline
28 mars 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Dear Sinead,
Thank you for taking the time to share your experience with us during what must have been a difficult time for you and your family. We are deeply sorry for your loss and extend our heartfelt condolences to you.
We are immensely grateful for your kind words about Pauline. Providing compassionate and supportive service is at the core of what we strive for, especially during sensitive moments like these. It means a great deal to us to hear that Pauline's care and empathy made a positive difference during your call.
Your recognition of Pauline's kindness and compassion reaffirms our belief that genuine human connection can bring comfort and solace in times of need.
Once again, please accept our sincerest condolences, and know that we are here to support you in any way we can during this difficult time.
Warm regards, Oxigen Environmental.
Disgraceful Company
Absolutely disgusted to get a phonecall this morning off my elderly neighbour about your email to her!! You didn't collect my bins last week and you didn't collect hers and also a number of my neighbours bins, my husband rang and rearranged a collection day and you still refused to collect them but you did collect one of the neighbours bins and now I know why. We left our bins outside the bin area like we have for the past 3 years as your customer and you refused to take it because it wasn't put out onto the road.
You then emailed my neighbour telling her you won't be collecting it from outside the bin unit it has to be brought out to the road and you claim it to be for health and safety reasons. This is pure laziness, as I said you have been collecting our bins from the bin unit for the past 3 years!!
So you want an elderly 70 year old woman to lift her bins up 3 steps because your bin men can't?!?! For "Health and Safety"
Let me tell you there is nowhere to put the bins....you want them up on the only walk way in and out of the complex blocking the path?? Blocking anyone parked beside the walking from being able to access their car?? By placing all 6 bins in the walk way it's impossible for anyone to get by?? That's what an actual Health and safety issue is blocking a passageway!! Or would you prefer we just put them out on the road behind our cars blocking the road or any of the cars leaving for work?? In fact how about I just wait for your truck to come round and I stick it on the back of your truck myself save your fragile boys hurting themselves!!
Absolute joke of a company!!!
You can collect my rubbish which I have paid for you to do and then take your bins with it because I'll be getting a new provider
21 février 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Dear Kelley,
We sincerely apologise for the inconvenience and frustration you've experienced with our service. We understand your concerns and take them seriously.
First and foremost, we want to extend our apologies to your elderly neighbour for any distress caused. Our intention is never to inconvenience or upset anyone, especially those who may require extra assistance.
Regarding the issue with the collection of bins, we appreciate your feedback and understand your frustration with the change in our collection policy. Our priority is the safety of both our customers and our collection teams. While we have collected bins from designated areas in the past, recent safety assessments have prompted us to adjust our procedures to ensure compliance with health and safety regulations.
We understand that this change may be inconvenient for some customers, especially those who may have difficulty moving their bins. We are actively exploring alternative solutions to accommodate these situations while still maintaining a safe working environment for our teams.
Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention.
Sincerely,
Oxigen Environmental.
Terrible service
At least every second week I'm on the phone to customer service about a missed collection, a collection that doesn't even happen from my house, I've to take the bins to the end of the street. I understand the truck can't get down my narrow street but what's stopping them from walking to my house to take the bin, it would stop the end of my street having 20 bins grouped on the road. Terrible service, I will be switching providers today.
3 février 2024
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi Ciaran, we understand your frustration with the missed collections and the inconvenience of having to take your bins to the end of the street. While we aim to provide efficient service to all our customers, it seems we have fallen short in meeting your expectations.
We regret that we've been unable to resolve these issues to your satisfaction, and we respect your decision to switch providers. Should you reconsider in the future or if there's anything more we can do to assist you, please don't hesitate to reach out.
Best regards,
Oxigen Environmental.
High levels of competency in staff members.
Oxigen are always great when it comes to both service and customer support.
Caoimhe in particular in customer services at the Dundalk branch, is always so thorough and so competent at her job. She ensures that there is no ambiguity in all of her communications and even if your query has multiple elements to it, she diligently addresses them all as well as anticipating any related questions you might have and includes answers to these in her responses.
7 décembre 2023
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Thank you so much for your incredibly kind words! We're thrilled to hear about your positive experience with our team, especially with Caoimhe in customer services.
Your recognition of high levels of competency in our staff members, particularly Caoimhe's thorough and diligent approach, truly warms our hearts. We take great pride in delivering top-notch service and exceptional customer support, and it's fantastic to know that Caoimhe's dedication has made a positive impact on your interactions.
Feedback like this motivates us to maintain and exceed the standards you've come to expect from Oxigen Environmental.
Thank you for choosing Oxigen, and we look forward to continuing to serve you with excellence in the future!
Excellent Customer Service
Had a small issue recently which was sorted a.s.a.p. Brillant customer service team and an absolute pleasure to deal with!
26 septembre 2023
Avis spontané
Réponse de Oxigen Environmental - Quayside, Dundalk
Hi James, thank you so much for taking the time to write this great review! We try do as much as we can to help everyone when issues like this come up. Glad we were able to get that sorted for you. Kind regards - Oxigen Environmental
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