Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Bought the items on 1st June, received today (20 June), with 3 x incorrect products. Waste of time I could have been these from down the shops and saved myself 20 days and $13. I was VERY close to doi... Voir plus

Noté 5 sur 5 étoiles

Such a wonderful customer service...they user friendly iam their valuable customer for almost 4yrs .... I don't know y these people giving one star reviews... If there is a damage in product r any del... Voir plus

Noté 5 sur 5 étoiles

I recently bought Estée Lauder Pleasure perfume from OZ Cosmetics and received the parcel within 3 days. Very fast delivery! The packaging was great and the box was wrapped carefully with foam. Even b... Voir plus

Noté 1 sur 5 étoiles

I thought I was safe in buying from a com.au site. But there was no Australian Business Number, nor a phone contact. Oz Cosmetics took my AUD 164 18 days ago and sent a false Australia Post tracking n... Voir plus

À propos de l'entreprise

  1. Magasin de cosmétiques
  2. Pharmacie

Écrit par l'entreprise

We are an online shopping website where you buy skin care, make up and cosmetics products at heavily discounted prices. We sell more than 20,000 cosmetics products from over 200 brands. 100% GENUINE Guarantee


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

99 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Received a bonus gift!

I recently bought Estée Lauder Pleasure perfume from OZ Cosmetics and received the parcel within 3 days. Very fast delivery! The packaging was great and the box was wrapped carefully with foam. Even better, I also got a small Calvin Klein sample size perfume. Absolutely love both perfume! Couldn't be happier!

16 juin 2017
Avis spontané
Noté 5 sur 5 étoiles

Dear Sir and/or Madam,

Dear Sir and/or Madam,

After some hick ups, we are looking forward to receive the goods we ordered, just noticed that it has been sent out.

Looking forward to the delivery and hope to order something in future again.

Thx & Rgds
Jos van der Sluijs
Bandung/Indonesia

15 juin 2017
Avis spontané
Noté 5 sur 5 étoiles

I really recommend!

Product description correct, very good package, delivery time as expected. I bought in the past and certainly will back soon! I really recommend them.

21 mars 2017
Avis spontané
Noté 5 sur 5 étoiles

Easy transaction

I like the way you don't need to register to shop. The checkout process is very easy.

I bought a shampoo and conditioner. they were delivered by the post. We were nothome. They called my wife. The parcel was left at the post office for us to collect.

Shampoo and conditioner were nicely packed. We recommend this site.

16 juillet 2015
Avis spontané
Noté 5 sur 5 étoiles

Highly Unsatisfied! / Please note correction!

My product wasn't delivered, still waiting... Tracing showed me I wasn't reached at home on 7/2/15. Absolute lie. Didn't receive neither call, visit, e-mail or note left in my mail box. It is already over 3 weeks since I placed my order, so I'm inclined to suspect dishonest dealing. I wasn't even able to find out who actually is supposed to be their shipping company.

CORRECTION WITH AN APOLOGY!
I recently wrote negative opinion about OZ Cosmetics, however really by mistake. Besides that products are excellent, of really high quality, they also did send my order in highly timely manner, actually in 4 days it has been dispatched.
Whole blame lies on delivery company here in Czech Republic, which fact at the time I didn't know. It took me many calls and frustration to eventually receive my order. I finally got it yesterday and would like to express an apology to OZ cosmetics.
Regards,
Maya

13 juillet 2015
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery and beautiful wrapping

I ordered a eyelash conditioner for my wife a week ago. it arrived in 4 days. The package was beautifully wrapped. product is in excellent condition. Recommend this company.

27 juin 2015
Avis spontané
Noté 5 sur 5 étoiles

Great products!

I like to buy everything on OZ Cosmetics, I receive most products after 5 days and in a good condition. They are friendly and kind. I really recommend this site.

2 juin 2015
Avis spontané
Noté 1 sur 5 étoiles

Decepcao total

Pessima empresa.Nao respondem os e-mails,nao enviaram meu produto e receberam tudinho.
Dica:FUJAM DELA

30 mai 2015
Avis spontané
Noté 1 sur 5 étoiles

18 days and still waiting :(

Got a quick confirmation and despatch notification with a tracking number, but have so far completely failed to deliver. I have tried re-confirming my address and even added a precise map link of the location but OZ Cosmetics have still failed to deliver. Hardly the 3-6 days promised and I am out of pocket.

27 mai 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

I bought a bottle of perfume off this website as a gift for my friend in London, UK. She received in 5 days. There was a hiccup with the courier service but after contacting OZ the problem was solved smoothly and the item was delivered successfully. Customer service is excellent. I recommend this website.

12 décembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Excellent

thank you guys for delivering the order so fast. i didn't expect it to arrive so quick as on your website says 5 to 10 days. products are well packaged. they are for gifts now i don't even need to gift wrap it. thank you so much.

29 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Quality products with great service

Bought this american crew forming cream a week ago. Item arrived solid with fast delivery. Hassle free transaction. I love the free shipping as well. The price is the best that I can find.

28 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Great Product Fast Delivery

I am from Australia. I recently bought a Tweezerman Baby Nail Scissors. Item arrived in 4 days after purchase, very fast delivery. It is beautifully packed with a blue ribbon. Thank you very much.

25 septembre 2014
Avis spontané
Noté 1 sur 5 étoiles

Live in UK? Expect you WILL have to pay VAT and Handling charges and to takes AGES

I checked before buying - OZ Cosmetics has a UK contact address and short delivery period via Royal Mail. So I assumed that VAT or other charges would not apply to my order. This was a mistake, but believe the company is being deliberately unclear and while maybe not malicious, I feel as if I have been deceived.
Wherever this product really comes from (Sweden?) or however they account for it, you must assume it WILL incur VAT and Handling charges if you live in the UK.
I did not receive the product within the time specified and emailed them and was told to wait. I ordered it on 29 August and in the end received a Royal Mail demand for more money on 11 September. OZ cannot be faulted on their prompt email responses, but it should be clear on their website that if you live in the UK it will be incur other significant charges and delivery will be delayed as a result. Had I known, I would not have made the purchase. It would have been cheaper and quicker from John Lewis.
The delay was due to the product being stuck in customs and I was charged nearly £20 by Royal Mail for VAT and "Handling Charges". When the product arrived its packaging did not match that in their photo on-line - not very reassuring. So beware!

24 septembre 2014
Avis spontané
Logo de OZ Cosmetics

Réponse de OZ Cosmetics

We are sorry for the VAT charges. These charges are made very clear on the checkout pages. The default option of shipping is VAT prepaid. The one you selected is subject to VAT and handling charges. You should have been aware of this when you placed the order because you changed from VAT prepaid to normal registered post.

It's still OK if you do not wish to pay these fees. If so please refuse the order at the post office and we will issue the full refund of your order as soon as the parcel is confirmed being returned.

Noté 5 sur 5 étoiles

Excellent service

This is my first purchase with OZ Cosmetics. Products arrived in 5 days. It was beautifully wrapped. The shampoo and conditioner are exactly what I was looking for. Thank you. Will definitely shop again.

22 janvier 2014
Avis spontané
Noté 1 sur 5 étoiles

Waste of time

Item was shipped 4 days after receiving cleared payment. It's been two weeks now, but there is no trace of my order. Tracking number is not valid. Email confirmation is from OZ cosmetics (UK), but looks like they are shipping from China. Will never try again.

14 janvier 2014
Avis spontané
Logo de OZ Cosmetics

Réponse de OZ Cosmetics

This is an unfair review. Order was sent in 48 hours. Tracking was provided. Tracking on Royal Mail shows it was delivered. Order was sent from Sweden. Tracking number (ending SE) proves this.

Noté 5 sur 5 étoiles

great service

i just love the prompt service and the choice of brands. the prices are very competitive. i will be a customer of oz cosmetics for an unlimited time.

18 mai 2012
Avis spontané
Noté 4 sur 5 étoiles

Excellent range of items but delivery slow

Need more interesting sites for members abit more service etc and better delivery time. Waiting for one month per item Im sure u will get more orders if better service in this area. There's always room for improvement and change in business :-))
But over all I like this site well done.
Thank you

17 mai 2012
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus