OZSALE Avis 

Awful …I ordered a bed from afterpay Oz sale and it broke within a week

I placed a $500 order with Ozsale for 14 items, including towel sets, bed sets, hoodies, shirts, and a $150 puffer jacket. Instead of the full order, I received just one medium-sized box containing only two bed sets (around $50 worth of goods).

Ozsale insists that all 14 items were packed into this single box, which is physically impossible given the size of the order and size of the box. Despite raising this with them, they have refused to acknowledge that the rest of the order could not have been shipped in that box.

Their response was to tell me to file a police report—yet who exactly would I be reporting? Ozsale themselves for failing to send the goods I paid for? This feels like blatant dismissal of responsibility, and as a paying customer, I feel misled and taken advantage of.

I recently ordered from Ozsale and initially received a message saying they could not ship to a PO Box. I promptly provided a street address with clear delivery instructions, including asking the delivery person to call me, and they acknowledged this.

However, after waiting, the tracking number Ozsale provided (NEXAU1029328884YQ) showed no updates and became untrackable. When I contacted customer service, they replied that the item had been delivered and suggested I track it, but did not explain where or how. I then made a complaint to them.

Today (15/9/2025), I received a message from their customer service with a photo showing my parcel left unattended on a table in the foyer of my apartment building. I had clearly requested that the delivery person call me so I could come down and collect it, and instructed them not to leave the parcel anywhere in the building as it could be stolen. Customer service had agreed to this. I am not sure whether this instruction was actually passed on, but regardless, the parcel was left unattended. Is this how a parcel should be delivered?

This is not the first time I’ve faced such issues with Ozsale. Their customer service is extremely poor. I will be reporting this recurring problem to NSW Fair Trading.

I don't have a high disposable income, so don't shop often.
I saw the perfect pair of ankle boots, at a great price. Ozsale shipped me the incorrect boots. The sale had already finished on my intended boots, and they wouldn't send me the correct boots at the sale price.
I missed out on them due to OzSale error.
Went back and forth for a month, by the time they relented, and said I could have the boots at the sale price, well... what do you know... they weren't listed for sale anymore at all.
Really, really disappointing.

I bought a pair of Sketchers that ended up being one size too small. I contacted OzSales returns department and got instructions on how to return the shoes. I printed out the label, packed it properly and lodged it at Kennards in Huntingdale. This was over two weeks ago. I just keep getting the runaround from OzSales, for two weeks now. And now today they have just said "Oh it hasn't been picked up yet". LAIRS! Just rang Kennards who say that they have no parcels there because they get picked up every day. And meanwhile OzSales are still taking money out of my Afterpay account for shoes I don't have any more. DO NOT BUY FROM THESE THEIVES!!!!!!!!!!!!!!!!!!!!!

In my experience OzSale are to be AVOIDED. I deeply regret buying through their network. I fell victim to False Advertising and received "Your Return Request Is Declined"... Choose eBay, choose Amazon... but DO NOT CHOOSE OZSALE unless you want a "no money back, no return, not our problem, good day" buying experience.

I ordered through OzSale and paid using Afterpay. Just two days later, the seller emailed me saying the item was “out of stock” and cancelled my order. The problem is, I still haven’t received my refund.

It feels very dishonest – why list products for sale if they’re not actually available? Now I’m left waiting, with my money already taken, and no clear response about when (or if) I’ll get it back. This has been a really frustrating and untrustworthy experience.

OzSale and Afterpay need to do better in protecting customers from sellers like this. I would strongly warn others to be careful before buying.

They have some great products, but delivery is extremely delayed. Takes weeks for anything to arrive.

Terrible. Sellers being dodgy, and take advantage of being non-approachable, and literally ignore messages and requests of a buyer. Shipment costs are high, and there’s LOTS of items that be can found on the original brand/seller websites that are usually cheaper than on the ozsale platform. Sellers don’t practise consumer law, - give you a voucher instead of a refund, without negotiating it with you, and eventually refund you - only if you push harder and educate them on the Consumer Law in Australia. A very average, if not negative, experience. Stay away.

Generally very good with products available at very good prices, but items take longer than other sites, some don’t turn up at all, navigating their website customer care pages is another experience, you try to explain your issue but following but then when you want to submit it will ask for a subject but nowhere to put …lol so can’t submit. Still waiting for a refund that they keep claiming was issued to Afterpay but can’t see that anywhere and they just ignore my frustration saying they’ve refunded but def not 🤷‍♀️

This company has somehow got hold of my mobile phone number despite me never having any communication or transactions with them whatsoever. Despite numerous requests they will not delete it. They keep sending unwanted texts. The listed phone number to contact them is not valid so you cannot get in contact with them to complain. I question whether this is a reputable business. I also would question the validity of the positive reviews????? I never deal with anyone who won’t provide a valid phone number. Deal with them at your own risk.

I was contacted by this company asking for more of my personal information. I didn’t provide it. I asked them to send me a valid phone number so I can call them. I will update with how they respond.

6th of August and no phone number has been received. They somehow have mine but won’t give me their’s. Good luck contacting them if something goes wrong 😑

Order 2 x pairs of shoes 5 months ago, they never came, 2.5 months ago i complained and they sent another email saying theyve been dispatched, now they are still not here. Since then ive been locked out of my account, cant get a new password, tried many times and now in the past two weeks they have ignored three emails. Always had good deals and prompt service in the past, but now ive been burnt and dont know how i will get my money back, its a lot for me to lose.

ordered a queen bed matress and base/ headboard. Matress delivered late. Wrong base ( for a single bed, but also most of the pieces missing. Headboard, was for a girls pink single bed. explained issue to ozsale via the internal message system. no help. Requested return. Refused on the matress and authorised on the rest. But we have to post back, apparently at our expense, if we could transport it we wouldnt have ordered via a page that delivers! what do we do with a mattress but no frame, we don't need it as we need to buy a bed from somewhere else as you cannot deliver what you advertise. want the bed and base from the same supplier.

I can’t believe this company this has been an ongoing problem with this company to obtain a refund for over 6 months they advised they would refund our money for a returned item this has never happened we have provided this company with everything thing they required to do refund on 3 separate occasions including the return of the item I can’t see an end to the continual email trail as they have no intention of paying the refund or returning back the product in my opinion this company is a bunch of thieves and do not buy from them as the only way you can contact them is through this site as they don’t have a phone contact what a joke hopefully this email might finally get some action or will it be more excuses Here we go again just read the previous 15 reviews and all the information you are going to ask for is there but just to humour you sick people here is the order number again 38622986

Always good

Always a pleasure to shop here. I shop here a lot and have not had any bad experiences. Usually arrives on time and good quality items.

Do not buy through their website, please go on to the other websites and buy directly from the seller. Ozsale sells things through various marketplaces sellers that means no real responsibility is taken if you will receive your product. I bought a watch through them, never received it, Australia post says a letter was delivered that day, i bought a watch ??? No one has replied to me why and how a watch fitted into a letter? I have contacted customer care 10 times, they say the seller will contact me, but that is not going to happen as I have waited over 2 months.
Its really frustrating as i thought I should buy from Australian company instead of directly buying from Ali express, but i was so wrong. I have now lost my money and no product.

Found out on the 20th of May 2025 that my account was hacked and a purchase of $599.95 was made to be delivered to VIC ( my address is in WA). Contacted OZSALE immediately, changed password, removed payment details, changed the delivery address etc.

OZSALE acknowledged the notification and reported that they will try to intercept the delivery. However found out that it was dispatched on the 21st and delivered on the 22nd. to VIC. Proof of delivery sent to OZSALE.

OZSALE asked for confirmation of my account details, last purchase made etc.

Since then there were no response whenever I asked for updates on the refund. Instead my account got deactivated multiple times.

Learnt my lesson. Never save your payment details in these sites, as they are NOT SECURE.

Terrible customer support from OZSALE.
Still waiting for a response.

Satanism and lies you Carl Jackson, you Evil english Frasers group using small shite company to sell scams to people. Satanism and lies now this world and planet, the english have destroyed it too, now its just evil morons, fake toxic shite plastic glued to cow skin, not real, all fake shit, they will all get to rot in hell thankyou lord jesus. Stop buying comapnies and turining them into scam shells