painreliefaustralia.com.au Avis 21

I ordered a couple of different pairs of support socks from Pain Relief. The uality was good, but I ordered the wrong size. After contacting their customer service team, they organised for the correct size to be sent. The process was simple and they were lovely.

The products work really well too.

Before you purchase, look for the same thing on Temu, because that's what you'll be getting. Dropshipping from China, clearly fake reviews on their website after seeing the reviews here. I ordered a pair of cloud slides ($49.99 down from $99.99) and I could have got the exact same thing from Temu for $5 or less. Not great considering they are selling to people who are looking for legitimate orthopedic or pain relief products.

I bought an electric heat-pad and it never worked. I contacted them and they asked me to return the product. I returned the product and they used the same box to either return the same faulty product to me or shipped a new faulty product to me. Once they have your email they constantly spam you. They won’t call you as they don’t have the capacity to make phone calls. I don’t think that this is a reputable company.

Spent $30 dollars on a product that Never arrived.
They keep saying that “it should have arrived by now”, hello.
DO NOT BUY FROM THEM, definitely a scam.

This is a scam business. Don't buy from here.
They are not Australian, this is a shell website. Youre going to (maybe, if you ever get your order) Temu quality garbage.
Oh, and itll take 5 weeks to even post out.

Still no response from the Pain Relief Australia. Not happy. And as it wasn't from Amazon or E Bay or Kogan, getting a refund isn't straightforward.

Shonky Shonky DISSAPOINTED sells items that are found on chinaT at exorbitant markup !!! Get rid of this site. Everything came from o/s so late ( as if it was any use!!)

Terrible company, product for my feet has given me more pain than ever... DO NOT buy from them.

Didn’t receive my product at all the generic response I got from customer service team was not helpful don’t bother with this company go with a good one

I would not recommend this company at all!
I ordered the magnetic black gloves and received plain black lycra gloves with the fingers cut off. They do nothin at all!
They have said:
Please be advised that to be eligible for a return, the item/s must be in its original condition for us to process a refund or a replacement. You may return it at your cost to our warehouse:
I refuse to return at my cost, and let them know; waiting for a reply again, as they sent me the wrong item, which I might add is not even listed on their website! I orginally filled in the contact form on their website, for which I never received a response, so I then emailed them before they responded.
So do yourself a favour and steer clear from this company!
Seems like there are quite a few complaints!

I have returned the gloves and finally received a full refund, after many emails back and forth.

I ordered a back and shoulder support for my husband using their size chart ~ what a mistake!! it is way too small!!! At the same time I ordered compression gloves for myself, I’ve worn them twice and the seams have unravelled.
I sent many emails to their ‘support’ email which included photos and have still not had a reply.
Come On

Ordered 3 pairs of Clouds Slides. I ordered 2 pairs in size 8. I receive two pairs in 40/41 European which certainly isn’t size 8. Their return policy says they will send a return label. They don’t they tell me to pay even though they admit their sizing isn’t Australian. Pathetic service certainly wouldn’t recommend buying from them. Pity you can’t attach a screenshot where they admit incorrect sizing.

Don’t trust this company. Don't respond to emails once something is wrong with item. 4 emails and only responded when I left a bad review. Will NEVER purchase from them.

Incredibly unethical organisation.

- 1x pillow was ordered 2:18pm on 25 May 2024. Purchase confirmation screen contains a link to double your order with one click, whilst looking like a “confirm your purchase” for your existing item - incredibly unethical practice as the average user would assume they’re confirming their purchase, not doubling it. If I wanted two pillows, I would have added two pillows to my cart?

- Subsequent upsell notification came through at 4:10pm 25 May 2024. Had no idea I’d accidentally ordered a second pillow, my assumption was that I’d purchased just one.

- Cancellation email to their support team sent 4:21pm 25 May 2024, requesting cancellation of the second pillow

- Confirmation of dispatch came through 4:31pm 27 May 2024 (x2) - more than 48 hours after cancellation request

- Email from support received at 5:34pm 27 May 2024 advising cancellation received after dispatch, and advising only recourse was to return the pillow at own out-of-pocket cost.

Most of this company’s products are targeted towards the elderly, which is the most frustrating part. How many older people are unexpectedly fleeced by this dubious post-sale upsell activity, then left out of pocket due to their inefficient back end processes and lack of ownership over their customer’s experience?

Falsely advertised thermo compression gloves for arthritis. What arrived were cheap $2 shop cotton gloves. Do not buy from this retailer.

Biggest problem is, they only offer a 30 day warranty which I didn't realise before purchasing and they sell cheap rubbish that will be lucky to last you one month.
After the 30 days , they offer no help.
They sell an EMS Foot massager , that is basically a computer mouse mat with a cheap plastic disc that attaches to the mat with 2 press studs.
It's rubbish .
I've had 2 , first one lasted 3 days ( they replaced it for free )
, 2nd one lasted 3 months.
$49.49 piece of rubbish .
I now know why they only offer a 30 day warranty.
Please don't support this business.
Shameful

Poor product and customer service.

Bought the Foot Massager Mat as a gift for Christmas. 3 months later it stopped working and one side looks burnt out.

Contacted Pain Relief Australia about replacing or refunding their faulty product and was informed that, unfortunately, we are unable to assist with replacement or refunds related to purchases made beyond 30 days as we are outside our standard support and resolution window.

Went back to them stating that I was not happy with this response as product is clearly faulty and they responded that their policy is in place to ensure fairness and consistency for all our customers.

We understand that certain situations may arise, and we genuinely sympathise with any challenges you may be facing. However, to maintain a fair and equitable policy for all customers, we are unable to make exceptions beyond the specified timeframe.

Asked to be referred to Manager and was just brushed off.

Do not buy!

WARNING. Do not purchase anything from this site. I purchased TMS foot massager November 2023. Three months later it stopped working. I emailed to request to return the faulty product and this was denied.

Stating

We regret to inform you that, unfortunately, we are unable to assist with replacement or refunds related to purchases made beyond 30 days as we are outside our standard support and resolution window.

We appreciate your kind understanding on this matter.

When I disputed this their response was

This policy is in place to ensure fairness and consistency for all our customers.

We understand that certain situations may arise, and we genuinely sympathise with any challenges you may be facing. However, to maintain a fair and equitable policy for all customers, we are unable to make exceptions beyond the specified timeframe.

Ordered neck and back massager and definitely not worth the pricetag. Its a flimsy foreign plastic apparatus that feels and operates like a toy. Can only be operated whilst plugged in unlike similar brands and the cord is way too short as well as gets in the way. Functions are barely existant.

I recommend staying away from these people. Its an insult to Australia calling themselves "painfree Australia". Just some very cheap foreign rubbish.

Please be aware that the pictures of products on the website may not truly represent the product they are selling. I purchased a back support brace that the picture showed covering 3/4 of the back, yet the item they sent barely covers 1/4 of the back.

ALSO I do not believe they are an Australian company, but a foreign company masquerading as Australian by the fact all emails from them arrive at close to midnight.