Pair Networks Avis 1 107

Great support. Quick and relevant response. I have been a client for years always had excellent service.

The pair associate gave me a very quick and detailed explanation of my current usage and ideas as to how I could configure my account upon renewal. Pair has given me outstanding service for many years.

Terrible. Got nothing but a dismissive email from “Ivan.”
He told me that I “don’t appear” to be anyone involved with the account and that the domain I referenced “ doesn’t even exist”

If I’m a nobody from an unknown domain, why do you have my name, email and credit card on file for the account???

What’s going on there?

Your support team gave me a clear explanation of the new server levels and how they correspond to my existing server. I decided to not make any changes at this time, and will reevaluate my needs this summer. Thanks!

THEY were hacked. But then they charged ME $654 to fix the exploit -- which is suspicious on its face. But they did not fix it. Instead, they ran scripts that supposedly fixed it, but never did. I then continued to report problems that evidenced that the sites were still broken. Along the way they fixed some problems, but not all. Then, a week into the outage, their "solution" for one problem (graphic wouldn't load on one of the websites) was that the Website was mistakenly making insecure calls (i.e., instead of calling using "https:" the calls were being made without it, using http: -- without the "s"). But this was an error that Pair Networks had introduced! Let me explain.

When I investigated, the problem was one that had to have been created by their "fix-it" script being faulty. Specifically, I found that the website being called from within the Wordpress Dashboard in the malfunctioning site (from two fields: WordPress Address (URL) and Site Address (URL)) was "lifescreation.com" rather than "lifescreation.com" using https. The site had been working before (correctly using "lifescreation.com (with a secure path)" but now was not.
It was this moment that I was clear that Pair had not only been hacked, but that they were incompetent, because their scripts made to "fix" the problem had in fact overwritten information that had been previously correct and accurate.

In their reply on April 22, Pair says the team doesn't use automated scripts. That is contrary to what one of their support team told me.

Extremely disappointed that there isn't any way to connect my Pair email to the Outlook calendar. This creates a significant problem in working with clients. Also the person I spoke with hung up on me after explaining that there isn't any calendar option with Pair. Now I have to search for a new provider and go through the hassle of switching. I am shocked that Pair is this far behind.

I asked a potentially complex question about domain security configuration. I got a fast, understandable answer, and the domain configuration info that I needed.

The system checks that SIM performs before installing wordpress are a little ridiculous. It does not seem to have anything to do with actual wordpress, but if your domain is actually reachable at that moment, which is unlikely for a brand new domain, but does not take long, but as far as migrating from one provider to another with as minimal downtime as possible it is an absolutely horrible.
Installing wordpress manually is fine though as long as you don't use SIM to make installing software on your website easier!!

Excellent, timely responses with detailed instructions to fix the problem. After I ran into a related issue, the follow-up responses were also quick and helped me troubleshoot the issue.

As usual, response was quick and indicated someone actually read the question. Good just

I had an issue with DNS, which was handled and solved promptly. Supported also provided a super detailed explanation as usual.

Response time was good. They worked with me on trying to verify whether an email was fraudulent.

Pair support is quick to reply and always helpful. My recent problem was one I caused myself and they figured it out quickly.

I've hosted with Pair for 20+ years. Pair has the best customer service of ANY company I have ever worked with, of any kind, and that says a lot! Pair tech support is always there to pick up the phone, and the person who answers is always a brilliant person who knows exactly how to help me. Every support person acts like an owner of the company. If I could give TEN stars I would!

I had a problem entering name servers with .cloud extension and getting the error message "An unregistered nameserver was entered". I spent 1 hour 23 min on phone with Jared. He tried to debate me that this was a problem with my web hosting provider. I mentioned several times that this was a repeat problem with your service not being able to enter name servers ending in .cloud and that I had the same problem on Nov 10, 2025 with Anthony. I eventually asked Jared to escalate my problem to a manager. The problem got solved after escalation.

all good. i had a problem thought it was pair but i now believe it is part of my ISP's issue where one of their legs that connect to USA was offline for awhile cause its been happening more often and not pair ...

Quick response times at any hour day or night, every issue I've ever raised has been resolved efficiently and professionally.