Pair Networks Avis 1 107

The support was NO support. The tech punted, and basically said it was a Microsoft problem...no insight...not even a guess as to the problem. This is my fault, for not looking for a different hosting company a long time ago. It won't happen again.

Your guys were terrific. None of us was able to determine the cause of the problem but everyone worked on a solution and solved most of the issues. If one thing didn’t work the tried another one. Can’t recommend them too much.

I never get a quick response, the pair site is very difficult to navigate, you need to create accounts for every part of it, so it's a hassle to use. The domains, support need a separate login.

Support reps answered expeditiously and accurately and resolved issues

Helpful, stuck through until issue resolved.

I've been with Pair for many years, since the early days. And I've always found them to be both innovative and progressive. Their support is excellent and all of their agents are both knowledgeable and helpful. I can't say enough good things about Pair.

always have good, experienced, native-English resources. Ivan was super helpful

I called during your business hours and got all the help I needed. Your associate was knowledgeable and patient with my mistakes. Great job!

Support to access test site.

Don from their team helped me with testing out my site on a sub-domain and provided a link to clear instructions on how to do this. Timely and accurate response.

While I’m glad there is *some* support, many of the reps try to take the quickest, easiest path to weaseling out of assistance. Some have a little attitude thrown in there for good measure. It’s a shame. I’m now looking for an alternate provider at a similar price point.

I've been a Pair Networks customer for over 15 years, and in every previous review I've given their support 5 stars. This time, though, I ran into a sporadic issue making my server slow. My initial assessment pointed to a failing disk, but when I contacted support, I was told that wasn't the case and was given application optimization suggestions instead.
So I did the analysis myself, and the evidence for a failing disk only got stronger. Two weeks of back-and-forth followed — each time I was told there was no disk issue, even after I provided screenshots showing the problem. Eventually, Pair replaced the disk just as I had suggested, and the issue was immediately fixed.
I'm giving 3 stars this time because this shouldn't have dragged on that long, especially when a long-time customer is pointing to the problem. In earlier years, this wouldn't have happened. I hope it was just an off experience.

I have been with Pair for nearly 25 years. In the last year or two the suppport has taken a noticeble turn for the worse. As a business, who has receive excellent service from knowledgeable technicians on numerous occasions it is shocking to get this current level of service that can't provide technical support. Even the tone has changed. In the past it was like you were talking to a buddy who was an expert now its like your talking to an adversary whose goal is to explain why they can't assist you.

Yesterday I spent several minutes going back and forth with Chat support because they wouldn't give me any ETA on when someone could get back to me on an email issue. It was a mission critical issue where are emails had stopped working for our business. They wouldn't tell me if it would be an hour, 4 hours, a day, a week , a month, or a year. Just for someone to get back with me (not even to fix the situation. And I was supposed to wait for an undetermined time for them on a secondary email that I rarely use to see if they would respond.......Then they were rude and acted proud of their ability to tell me there was NO ETA on something affecting our business. The problem was they told me not to let my team try to solve the problem ourselves because that would cause problems. What are we supposed to do??? Sit in the sinking ship waiting for help who won't tell us when they'll get there? Of course we are going to investigate and try to fix it we don't have any indication help is near. So we dug in and found the problem and resolved it.

The kicker is they finally sent an email about 8 hours later telling us what they thought the problem was. It was an answer that wasn't fully accurate or well thought out and it was NOT based on activity on the VPS over the last 48 hours. Just an opinion.

I used to feel good recommending Pair to any business associate. I would no longer do that. This is one example of 3 or 4 in the last six months. There are probably a few good people still over there, but a shift has happened and it is not good. I stayed for 25 years because they were great at service.

Fast response and solution. Always a pleasure dealing with Pair Suport.

I received lots of prompt response from multiple support specialists, who eventually solved my problem for me. I do wish someone had noticed earlier that my problem was being caused by a known Pair.com configuration change instead of first sending me on some wild goose chases, but I understand that troubleshooting can take some trial and error.

Great service- knowledgeable staff.

Pair has an email only account, but since I have a webmaster account, I am prohibited from migrating my email to the email only account? That's a good reason to look into other providers after over 25 years. Pretty sad.

Once the technician determine what the problem was he was very patient with me and helped me get the system up and running.

Response from Pair was quick, simple and informative. Thanks!

I had to migrate my websites managed by Pair to a new domain. While it took several phone calls, over the course of several hours all was operating well, and the support people that I spoke to were patient, especially as this is something I have never done before (even though I have been using the web for decades). I appreciated the effort and glad that I was using Pair.