Pair Networks Avis 1 107

Very quick response. Agent put the scripts in my bin and gave me the exact instructions on how to proceed.

The first response was horrible but after I did a follow up, I got the help I needed.

Had an email configuration glitch. They had it resolved in short order. Always prompt, helpful and the follow through it great.

While there was a quick attempt to solve my problem, I am still without a resolution.
I have been trying to set up a new e-mail box for several days. It doesn't seem like this should be so difficult. I thought I was going to have success when I spoke to Anthony, but no such luck. So far I have talked to no less than 5 technicians!

Tech was knowledgeable and fixed it immediately
:)

I got a straight answer. It was not one I agreed with but it made sense about the reason PHP version was out of date.

They don't return phone calls. It took several days for them (despite the fact that I'm one of their contacts for System Notices) to authenticate my request.

They eventually fixed the problem, which I found out through an intermediary.

If you are a programmer, there are better places for hosting.

It was much better than my previous attempts to get help.

It was extremely difficult to figure out how to proceed to look into the problem, now that things had been changed since the last time I needed tech support. Once that was figured out, the interface was techy friendly too. I'm not techy and so also a bit of a trial. I imagine all that to be new issues that will be worked out over time. Once I got through that, the response was swift and successful. Thank you.

Pair Networks provided prompt, effective support for my E-mail server problem, even though it was reported over a weekend.

Very quick, professional and polite service.

Great customer help - got everything fixed up asap. :) Pair is always on top of things when I have website issues.

Your support team is amazingly responsive! They got us through the change on my site. It wasn't seamless... but they were so responsive whenever we ran into an issue. It was resolved in less than 24 hours.

I had a lot of questions and concerns, and the Pair team not only answered all my questions every time, they went out of their way to help me sort out how to deal with my concerns. In the end I was able to save a ton of money by consolidating emails into one account with many forwarding recipes, and by allowing multiple low-traffic domains to share an IP. So yeah, they were very responsive and very helpful.

Subject to a huge spam attack. Contacted customer support who are always helpful. Unfortunately, they cannot help as the tools are not available. Pair CTO needs to recognize the vulnerabilities of their operation. Problem still not solved.

Worst company I’ve ever dealt with. Never again!

The support specialist not only helped and resolved the situation that could occur under varying situations. He also went further by explaining what he did and provided me information.

Really good customer service. Fast responses even to non-US time-zones. Pricey for low-end static sites but good vfm for anything more complex. Good range of services.