Everything went fine once I found the urgent email address: I think it should be more apparent where you tell people they cannot chat or call on weekends. I appreciated that the agent told me about my... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've been with pair.com for quite some years now. Uptime excellent. I'm no website hotshot; at times ask for support, and found the customer service team prompt and efficient, also helping me wit... Voir plus
Had to resort to email when their phone and chat support wouldn't answer during their posted hours. First email response took 90 minutes. They didn't answer my response, although the problem eventuall... Voir plus
L'entreprise a répondu
For a coder to work with a person who is not a coder, the back-and-forth can be frustrating. The Pair Networks Support Team stayed with me through the dumb questions and tried to explain what to do to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Coordonnées de contact
2403 Sidney Street, 15203, Pittsburgh, Etats-Unis
- 1-877-724-7638
- sales@pair.com
- pair.com
4,2
Bien
1 k avis
A répondu à 41 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast response x 2
9 février 2026
Avis spontané
Réponse de Pair Networks
Thank you for taking the time to leave us this feedback and I'm glad our team was able to assist with great haste!
Quick and accurate advice
Quick and accurate advice. Solved my problem easily.
9 février 2026
Avis spontané
Réponse de Pair Networks
That is fantastic to hear and I'm glad the problem is no more! Thank you for taking the time to leave us this feedback.
Very fast response even on a weekend
Very fast response even on a weekend. Explained the problem and fixed it with suggestions on how to avoid it in the future.
7 février 2026
Avis spontané
Réponse de Pair Networks
This is exactly what I love to hear from our Support Team, they have seen it all and know exactly what to look out for! Thank you for taking the time to leave us this feedback.
Prompt support from the help desk
Ivan customer service was very responsive to our email request for help
5 février 2026
Avis spontané
Réponse de Pair Networks
We are lucky to have so many talented members of our Support Team and I am glad to hear that Ivan was able to help! Thank you for taking the time to leave us this feedback.
The support agent returned the…
The support agent returned the information needed quickly and successfully
5 février 2026
Avis spontané
Réponse de Pair Networks
Thank you for taking the time to leave us this feedback and I am glad to hear that our Support Team was able to assist!
Prompt and detailed answers that can be…
Prompt and detailed answers that can be understood
5 février 2026
Avis spontané
Réponse de Pair Networks
This is exactly what we strive for at Pair! Thank you for taking the time to leave us this feedback.
Pair support went above and beyond to…
Pair support went above and beyond to assist.
29 janvier 2026
Avis spontané
Réponse de Pair Networks
Our Support Team is always here to help in any way they can! Thank you for taking the time to leave us this feedback.
Pair offers fast and thorough support
Pair offers fast and thorough support - the best. Ramon
6 février 2026
Avis spontané
Réponse de Pair Networks
Thank you for taking the time to leave this feedback and you know our team always has your back!
Forget customer service
Forget customer service, it's more like customer torture and harassment.
I have been a customer for over 20 years and recently their service has become a nightmare. More than 20 hours to respond to an urgent request with a canned message that provides no solutions whatsover. Let alone the random fees and charges, and they will not hesitate to take your account, emails and sites hostage if you contest the charges.
5 février 2026
Avis spontané
Help from real I’ve American humans
I love this company. You can get a real live human American geek on the phone in under a five minute wait time. Super helpful and kind.
4 février 2026
Avis spontané
Website deleted from server without warning
I learn that one of my historical websites (youcantouch) was, "at some point" deleted from your servers, without my authorization and without any forewarning.
This is profoundly unprofessional and disappointing. I am shocked that you have shown so little respect for the decades I have been a faithful and loyal Pair customer.
28 janvier 2026
Avis spontané
1234578965
26 janvier 2026
Avis spontané
Fast and accurate
Not the answer I wanted, but it was fast and accurate with tips on how to work around my problem.
5 février 2026
Avis spontané
I wrote in with connectivity issues
I wrote in with connectivity issues. The response postulated that it was because of heavy traffic or my IP address was blocked by Pair's security software. In fact, I checked later and the server had been rebooted; I was trying to connect around the downtime.
% uptime
08:18:20 up 8 days, 11:34, 1 user, load average: 2.90, 2.95, 3.17
While the response was polite and gave me info about the heavy traffic, I would've appreciated knowing that the server had been down.
Not a huge deal, but just letting you know I prefer complete information.
25 janvier 2026
Avis spontané
Réponse de Pair Networks
I am very sorry to hear about this experience! A notice is supposed to be sent whenever a server is rebooted, so we will have to review our systems. I would also encourage you to reach out to our Support Team in regards to whitelisting your IP and other security features we have available to ensure a smooth experience.
Very fast response
Very fast response. Accurate steps provided that made it easy to resolve the issue.
30 janvier 2026
Avis spontané
Réponse de Pair Networks
This is exactly what I hope to hear from our Support Team, thank you for taking the time to leave this feedback!
Pair service is brilliant
Not much to say. They are brilliant. I've been with Pair and PairNIC since 2000.
They always answer politely to any questions, even the stupid ones.
As I downgraded, they offered me a cheaper web hosting solution.
Happy customer here.
1 février 2026
Avis spontané
Réponse de Pair Networks
Thank you very much for taking the time to leave this feedback! We are never shy about helping users find ways to save money on their hosting plans :)
Quick and accurate response
Quick and accurate response, and they answered my follow up question promptly.
31 janvier 2026
Avis spontané
Réponse de Pair Networks
Thank you for the taking time to leave us this feedback, I am glad to hear that our Support Team was there to help you out!
Timely and consistent support
Timely and consistent support. I initiated cleanup task during this weekend, and experienced reclaimed storage space in real-time. Will complete this task soon.
1 février 2026
Avis spontané
Réponse de Pair Networks
Thank you very much for leaving this feedback and I am glad to hear that our support team was able to help!
Great customer service
Great customer service. Jared was so patient and easy to work with.
28 janvier 2026
Avis spontané
Réponse de Pair Networks
Thank you for taking the time to leave this feedback. We are so happy to have Jared as a member of our team!
Answered my question perfectly
Answered my question perfectly. Allowed me to correct the situation!
20 janvier 2026
Avis spontané
Réponse de Pair Networks
Thank you for taking the time to leave this feedback! This is exactly the experience that our Support Team strives for.
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