Pair Networks Avis 1 107

Stellar customer support. The collective knowledge of everyone who is part of the Pair Networks team is astounding!

Brad C saved me. I've been struggling for weeks to move and launch a website. As a newbie, I need help. Brad was kind, supportive and bingo - got everything up and running in about 15 minutes. Brilliant.

I asked 1 question 2 times with more details Answers still not clear.
Question was with a pair Pro email account can you have aliases like platinum has?

The billing issues have been a nightmare. And, I was a customer with 14 years' loyalty. That is over.

Customer service has always been helpful when I have had a question or concern. I had a problem when trying to connect my SSL cert. (I had missed something) but the representative fixed it for me. Thank you.

Finally, I verified Trustpilot account. Please to turn off chintai.com’s two factor authentication for me. I need to login pairdomain to renew my domain. Thanks.

Knowledgeable, responsive

Very helpful, as always. Issue resolved

I've been a Pair.com customer for 17 years. Support was great for many years, but has gotten a lot worse. When our forum recently was attacked by Chinese robots, the only "warning" I got was a bandwidth overuse charge of $575. That's for going 60% over the allotted band width, one a plan that $15 per month. It took a day to get a response, which was very short and just marginally helpful. They ended up reducing the extra charge to $20, but that still feels wrong. We'll likely switch to a new provider who does not charge ridiculous "over use" fees when our site it attacked, as soon as it is convenient.

I never received a response but then received an email to take this survey. I tried to call but was on hold for probably 15-20 minutes so I gave up.

您們的回覆很迅速。很謝謝！

We had a problem with our website and contacted PairNetwork Support. They have a dedicated team, that truly wants to help. PairNetwork support is the best part of PairNetwork. When you have a problem with your website, it's stressful, you just want it fixed. PairNtwrk Support treated us like a Fortune 500 company, and made us feel important. Thank you to the great team, as you are invaluable.

Pair support are great because they have the competence to solve problems quickly, even when the problem was caused by my mistake.

I've hosted my domains at Pair for decades. It's been excellent from the beginning: serious, competent, secure. Good cost-for-money features offered without relentless gimcrack marketing or gotchas. After 25 years online, I'm beginning to wind down, and they're helpful at that, too, making it easy and secure.

They always reply quickly by email and solve issues.

First support reply was quick, but I'm still waiting for an answer to my followup question sent a week ago. Well, it was holiday time I guess, but still, pair's support used to be excellent - till now. Sad.

I have been a happy pair customer since the late 1990s and a major factor in my loyalty is their superlative customer service. Staff are well informed and incredibly helpful, compared to the deteriorating levels of support I experience with other service providers I use.

Always fast and straightforward responses to support requests. That’s why I’ve been a customer for over 25 years.

As usual you solved my problems relatively quickly.