Palace Plumbers were absolutely amazing - their communication with us was so efficient and helpful, and Mick was an absolute legend. He explained everything to me, answered all my questions and gave... Voir plus
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Lisez les avis des autres
Found Palace Plumbers through the NextDoor East Molesey community site. Was sick to death of zero responsive plumbers who never return calls or leave it 2/3 weeks to call back and then say they can... Voir plus
We had some broken taps & a shower door fixed by Palace Plumbers. From the first phone call until the works were completed, we received an excellent level of customer service. I spoke mostly to Matt,... Voir plus
L'entreprise a répondu
2nd time used - each time complexish issue dealt with one visit. I send them photos , this time an apparently non standard sized Bi fold shower door that collapsed in the middle. Fixed in 1, go - you... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Palace Plumbers Ltd
Informations provenant de diverses sources externes
Customer Services : As you can see from our reviews, we strive to provide the highest level of customer service from booking through to billing. Our engineers arrive promptly and work quickly and efficiently on solving your plumbing and heating issues. Our friendly office team are on call to assist with your enquiries and bookings.
Fast Response : Palace Plumbers offer fast response times to local homes and businesses in the Richmond area. Our convenient location enables us to provide same-day and emergency services, with a 60-minute arrival time, to our local customers. For less urgent issues we can schedule your appointment at a convenient time that suits you.
Competitive Quotes : We are able to provide a competitive quote for larger projects including boiler replacements, central heating system upgrades, bathroom and kitchen installations.
12 Month Guarantee : Our workmanship is second to none and is backed by a minimum of 12 month guarantee on parts and labour.
Fully stocked vans : We stock a huge range of parts enabling us to complete over 90% of repairs in a single visit.
Services: Emergency Plumbing / Plumbing Repairs & Maintenance / Boiler Installations / Bathroom Installations / Kitchen Installations / Boiler Repairs / Boiler Services / Shower Repairs & Installations / Toilet Repairs & Installations / Tap Repairs & Replacements / Washing Machine Installations / Dishwasher Installations / Water Heater Repair & Installation / Handyman Services / Electrical Services / Radiator Repairs & Replacements / Hot Water Storage Cylinders / Megaflo Unvented Cylinder / Underfloor Heating Systems / Power Flushing / Water Softener Installation / Saniflo Systems
Palace Plumbers have 4 Local Offices
Richmond - 020 3880 5666
Twickenham - 020 3880 5666
Surbiton - 020 3880 5666
Hampton Court - 020 3880 5666
Coordonnées de contact
70 London Rd, TW1 3QS, Twickenham, Royaume-Uni
- 020 3880 5666
- info@palaceplumbers.com
- palaceplumbers.com
4,8
Excellent
251 avis
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Very good service and delightful to…
Very good service and delightful to work with
6 janvier 2020
Avis spontané
Boiler Repair
Confirmed appointment by e-mail
Phoned before arriving
Resolved issue and checked that radiators were all getting hot before leaving
6 janvier 2020
Avis spontané
Friendly and efficient and on the ball
Friendly and efficient and on the ball. These guys do a thorough job and actually write a decent report detailing what they did, and recommendations going forward.
Charges are fair too.
4 janvier 2020
Avis spontané
Superb service
Ian and the team were absolutely superb. The initial job was to fit 2 new radiators but as an old house that was new to both us and them, so many unforeseen issues were uncovered that had to be dealt with. they went above and beyond not just to fix the problems but also to call be to explain what had happened and what needed to be done. i will use them in the future and one of the few tradesmen I would pro-actively "take the risk" to recommend to friends, as it wouldnt be a risk
23 décembre 2019
Avis spontané
Professional and fast service
Thank you for the prompt help. Mick was professional and friendly.
22 décembre 2019
Avis spontané
Sterling Work
Job at question - blocked since and old leaky pipes. Called Palace up and they confirmed a slot sharpish. Spencer came over, timely and courteous fashion. Sorted everything out pronto and kept me in the loop over the fix. Very happy with the fix and the customer service. Costs were as expected and decent. Absolutely sterling and faultless work. I couldn’t recommend them enough!! Merry Xmas to the team at Palace!
19 décembre 2019
Avis spontané
great service
great service. we were able to book an appointment for the next day and the job was completed in a reasonable time. The engineers were polite and explained the issue clearly. Would use again
13 décembre 2019
Avis spontané
called out as an emergency via…
called out as an emergency via internet Google. The team were very courteous and prompt. Did a super job explained all that I needed to know about my 4 year old boiler. Thank you.
S McDermott
11 décembre 2019
Avis spontané
You were brilliant at coming out at…
You were brilliant at coming out at very short notice. Thank you.
9 décembre 2019
Avis spontané
Prompt reliable and professional…
Prompt reliable and professional service.
Palace Plumbers were able to come out the week we had our problem and identified and fixed the problem promptly. They only charge in half hour instalments after the first hour and they fixed a long-standing issues we had with our central heating within 3 hours. We would definitely use them again.
9 décembre 2019
Avis spontané
Palace Plumbers
Mick Payne from Palace Plumbers arrived on time and did a excellent job and only spent 1 hour on the job, he was very polite and friendly I definitely recommend Palace Plumbers to anyone who is looking for a plumber
9 décembre 2019
Avis spontané
Quick and efficient!
9 décembre 2019
Avis spontané
Fast efficient and friendly
Fast efficient and friendly, reasonable price for emergency call out
8 décembre 2019
Avis spontané
Very happy with the whole experience…
Very happy with the whole experience with Palace Plumbers. From the telephone conversation, the quick response, the actual work and the price. Very professional.
8 décembre 2019
Avis spontané
An extremely efficient & professional…
An extremely efficient & professional service. Would have no hesitation in recommending.
8 décembre 2019
Avis spontané
Always responsive and pleasant to deal…
Always responsive and pleasant to deal with
30 novembre 2019
Avis spontané
First Class service
First Class service. I would not hesitate to use Palace Plumbers again.
27 novembre 2019
Avis spontané
I found Palace Plumbers most reliable…
I found Palace Plumbers most reliable and helpful
I thoroughly recommend them
26 novembre 2019
Avis spontané
Lovely engineer!Good experience but the…
Lovely engineer!Good experience but the prices are not real !
Information given by email is not what l paid.
Paid full two hours for job 1 hour 13 minutes!
Wouldn’t recommend.
20 novembre 2019
Avis spontané
Réponse de Palace Plumbers Ltd
Hi Antonia,
We're very sorry to hear that you were disappointed in our services. However, allow us to clarify that you were invoiced for 1.5 hours, not 2 hours as stated in your review. Please re-check your invoice to confirm this is the case.
We are always very transparent about our rates, and it's our policy to outline them to customers whenever we take a booking, whether by by email or telephone.
Please see your email from us on 18 Nov 2019 at 13:40 which states that time on site up to the 1st hour is charged at the full hourly rate. Charges after the 1st hour are billed in half hourly increments.
These charges are confirmed once again whenever we send out a booking confirmation. Please see your email from us on 18 Nov 2019 at 16:06 to confirm this.
As a company we focus on transparency and honesty. Our reputation is very important to us and we always strive to offer an excellent service to our customers. Please check your invoice once again to clarify that you were charged 1.5 hours for the visit.
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