Pampa Direct Avis 146

I placed an order of over of 110 dollars, on May 4th.
After two weeks of waiting, I went online chat to ask for an update, she replied saying that some of the products were unavailable and to pick new idems to replace them giving me a store credit. I received the available idems on the 27th of May. Two idems were expired on 03/10/25 aka cookies and chocolates, the rest of my purchase, Dulce de Leche, candy alfajores,etc are to expire on 07/25. Very embarrassing that this company sends expired products while being so expensive. I want to cancel my second order but afraid to because by reading their reviews, they don’t seem to give you your money back and that’s called being SCAMMERS!!! BEWARE. BUY THRU AMAZON, I RECEIVE YERBA IN TWO DAYS.

Solía ser un comprador habitual de esta empresa. Hace más de 40 días que estoy esperando mi pedido y aún no solo que no llegó, sino que tampoco me dan una respuesta y se hacen los boludos para no devolverme mi dinero.
Pésimo servicio, evitenlo a toda costa.

Pésimo .tardo un montón.llego un envase de resina( imagino )porque no tiene ninguna etiqueta, ni manija, chorreada, no entiendo como la tiraron al hall de casa...no pasa por la reja.qr...no dice nada útil.Unos ladris ellos y los que los dejan comerciar en estas condiciones.

Do not order anything that needs to be refrigerated. My order arrived warm and in bad condition. They said they were not responsible because I sent the email two hours after I received the box. (the box was traveling for five days as if two hours can make any difference)

I ordered alfajores and I am very satisfied. The delivery time is reasonable and they are fresh and very good.

They’ve given me a mate with defects and are unwilling to help me, saying that “there are variations”, a variation is not one with defects.
Not recommended.

I placed an order of over 200 dollars.
After two weeks of waiting, they sent me an email saying that some of the products were unavailable and that they would refund me.
It has now been two months, and I still haven’t received the money. There is no one to talk to either!

Hice un pedido de más de 200 dólares.
Después de dos semanas de espera, me enviaron un correo diciendo que no tenían parte de los productos y que me devolverían el dinero.
Ya han pasado dos meses y nunca devolvieron el dinero, ¡ni hay nadie con quien hablar!
Date of experience: 26 February 2025

Una estrella y es mucho! Hice mi compra pasaron casi 15 días no respondían mensajes! Todo estaba fuera de stock! Pésimo servicio! El nisiquiera ressponderte! , los alfajores me llegaron con hongos!

I bought an order for $170 two weeks ago, I sended emails to get an update because my order never came, and I didn’t get an answer. Never again I will place an order on this site.

PESIMO!!! NO COMPREN EN PAMPA DIRECT. Es una burla al consumidor. Hice mi pedido y pague las de 100 USD mas de 2 semanas atras y todavia no se NADA del envio. Hice numerosos reclamos preguntando el estado de mi orden y NADIE responde. NADIE se hace cargo. Estoy dando por perdido el dinero ya que ni lo basico pueden hacer, responder un mail. Ni hablar de un reembolso! MUY DESCEPCIONADA.

In January 29, 2025 I placed an order with Pampa Direct in the amount of $146.36.
In January 31, 2025 I got an update from Pampa Direct that two items were missing and they asked me how to proceed. I cancel the order and ask for a refund.
Daniel from Pampa Direct said that I had to wait 30 days for the credit to show in my credit card, OK I wait. Thirty days are pass no credit and no answer to my e-mails.
I lost $146.36 – BE AWARE DO NOT DO BUSINESS WITH PAMPA DIRECT – IF FOR ANY REAZON YOU CANCEL THE ORDER YOU LOSE YOUR MONEY.
LEASON LEAR AVOID DOING BUSINESS WITH ARGENTINIAN COMPANIES OR FOREING COMPANIES LIKE PAMPA DIRECT YOU HAVE NO RECOURSE IF SOMETHIN HAPPENS.
Pampa Direct has 37% ONE STAR REVIEWS IN trustpilot.com

BEWARE!!! Pampa direct will say it is free shipping, but after a week or two of getting your order you will receive an invoice from UPS. Pampa will make excuses for you to pay.
Also, when they don’t have an item you ordered, they send you whatever they want.
customer service is horrible.
having so many other options, don’t choose Pampa Direct!

Hice un pedido para san valentín, le mandé a mi novio que está trabajando por 3 meses en Vermont. No sólo que el pedido llegó mucho más rápido de lo que esperaba, sino que además el envío me salió gratis y mandaron de regalo varias golosinas y una caja con bonobones!! Excelente primera experiencia, se la recomiendo a quienes tengan familiares o parejas en otro pais

Muy buena atención del soporte que me respondieron todas mis dudas muy amablemente. Mande un pedido a mi hija en Estados Unidos y en 4 días llego.

My miga bread got to my place on the expiration date so I didn’t have time to sell the sandwiches. I reached out and they didn’t want to do anything about it, sent me the same message a few times and I ended up losing 40 something dollars. I wouldn’t recommend a service that ships you products on their expiration date.

I have been a client for years but lately I received food that had been opened , packages broken with things spilled in the box , the candy half eaten and put back, disgusting ; the worse is that I complained to make them aware of this and their response was well take a photo of each thing and send it to us ; obviously I couldn’t lose that time and some things were thrown out and the rest put away already; after spending more than 300 us I expected another reply at least a thank you but no they just opted to ask me to do the work , so I won’t buy here anymore it’s not safe through the years I believe it has changed management and has become not reliable . I mean food packages opened and sealed again . The candy they send half eaten and now they charge for the box 3 us if you buy cheese I mean without ever telling their clients that they do , never did before . The worse part is opened packages of food or the eaten candy just plain disgusting

Te ofrecen promociones gastando más de 100 dólares enviando productos viejos con fecha cerca del vencimiento que van directo a la basura. Un insulto al cliente! Lo peor el servicio al cliente q solía ser fantástico ya no lo es. Le pedí me reenvíen los productos malos y me dice q no q me daba 10 dólares mucho menos q el valor de la promo q no me interesa ya q yo quería los productos ofrecidos. Si me pidió disculpas pero no me quiso solucionar el problema como lo hacían antes y como correspondería para dejar al cliente contento ya que la situación de esperar los productos más de una semana y recibirlos virjos es muy desagradable. Una lástima! 🥲

This company engages in false advertising. They market products as gluten-free when they are not. For example, they are selling pandulce from Georgalos as gluten-free, but the product packaging does not indicate it is gluten-free, and the ingredients clearly list wheat flour. This is not just misleading; it is dangerous. Gluten can have severe health consequences for individuals with celiac disease or gluten intolerance. Mislabeling products in this way is irresponsible and unacceptable. This isn’t Argentina—here in America, deceptive practices like this have serious consequences.

Terribly bad customer service, they have AI bots that respond to messages automatically, Christmas gifts that were supposed to arrive, mostly for sentimental value, never arrived on time, I'm still waiting for over a month, and they don't want to give me my money back, now they say the order is pending customs clearance.

Tengo muy mala experiencia con los envíos de Pampa Direct. De tres compras con envíos rápidos, pagados aparte, el tercero aún no llegó a destino. Luego de realizar la compra el 8 de diciembre del año pasado y seleccionar todos los productos,llega un envío vía Uruguay con un sólo artículo. El resto otros 11 o 12 artículos más todavía no llegó. Al hacer el reclamo nos indican que uno de los productos no estaba en stock. Porqué no nos avisaron al momento de la compra para darnos la opción de elegir x otro?. Además, con el envío rápido pagado, porqué no enviaron primero todos los demás artículos desde Argentina y luego el que no tenían? No dan ninguna respuesta, sólo excusas. Muy lamentable. Ya pasaron las Fiestas y mi hija no pudo recibir en tiempo y forma su encomienda y los productos que quería tener. Hace casi un mes. No tienen cara.