Panda Express Avis 

I order Panda Express on GrubHub(that's another review) but when I finally get my food it's always good, they do forget items on my order sometimes though which is disappointing but I usually like the food, it's fresh and usually hot depending on how long it takes for GrubHub to deliver it but like I said that's another review, I'm happy with Panda Express though, even though they might screw up a order every now and again, I will continue to order from them.

I Went to Panda Express 5410 sliver hill rd Suitland Maryland with my mom to grab lunch around 10:40am and we had to wait for food because employees wasn’t at work yet and the manager was hosting interviews I asked for sweet fire chicken , orange chicken and rice I requested for fresh food because the food quality wasn’t good and the rice was hard my order was messed up it was poor communication with the staff and the employees argued with me about my order telling me she was going by what was written on the box but I was not finishing ordering me being in the military I did not appreciate the disrespect and the service I asked for a manager and all the employees was acting as a manager but couldn’t fix the problem I was not satisfied at all

We did survey and then returned to 80401 shortly and ordered a $10.60 plate, did not get a free side order as promised and was charged $38.40. This is racketeering.

Honestly,
I never buy lunch ever
And when I do well it never goes well

Ordered honey sesame chicken,
chicken was dry and shrunken, no honey gravy..
sad customer......booo hoooo. lesson learned eat my own food.

I would not be giving a 1 star but have too,I went to the store in michigan city lastnight for a family pkg, for a work place order, made the purchase online at 840 ,got text at 906pm was ready went in 910pm and was nit ready, not only was that but there was NO FOOD out and employees just playing around laughing, There was several customers walked in and then went to order but walked out, I HAD already paid wich was 40.00 for the food I was getting, however at 930 pm still waiting,940 still waiting so At 950pm told the ONLY employee who was working and respectful to apologize for the wait, I just need to cancel my order and have my money back on my card, well then he said he can't he asked another girl, well then she says You have to do that yourself on the app,Well NO you can not once it's been paid for and I offered to show this lady my bank account where it came out when I purchased it, however this super girl decided to get rude and so I asked for a store manager, she says iam prettysure she is asleep by now!!! That was enough for me yes I lost my marble too I said what I said but she was the shift manger I believe bc I don't know as she ripped her name tag off and wouldn't tell me who she was, but the boys in store all was following her so I think she was in charge, then I was putting my card away and she walked behind counter telling me to shut the f-up and stop talking to her and so on there wasso much said but then she takes the food from a boy working the only one who was , and throws it down says she dont get any of this I said I did not want it now she said do you hear something??? As she is looking at another employee and they are laughing then as I did not get a store manager name, or anything I did not get my money back as well!!! I will NEVER EVER GO TO THAT LOCATION AGAIN!!! This was traumatic for anyone to have to experience and if that is who they leave in charge then they need better people doing hiring and job training period!!! I am thinking about talking with a lawyer they refused my money lastnight and the stress of that I work for my $ and have kids to support as well and I don't give to charity so I should of just gotten it back either way or a way to get back today period!!

I placed an order for $30 gift card and was supposed to get $8 promotional card, which I never did.

I would advise visitors trying to take advantage of promotional offers to be a little careful as the site (giftcards pandaexpress com) design is somewhat deceptive.

I have contacted their support multiple times but never heard back from them.

09/19/24 - Update - It will not be fair to Panda Express if I did not make an update. After multiple emails back and forth, the Panda team did some research and sent me a coupon, valued at more than $8. So, the issue is settled now. I'm also changing my rating from 1 to 2 (not going above this because most likely their software continues to have the same defect).

I had the beijing beef rice bowl, the most discusting food, the rice super dry, no sauce on the beef and super dry, i had to tear the beef apart to chew it. Gross!!! Never again!!!

The manager is rude the workers keep quiting for his attitude he doesn't treat people fairly as a customer I don't enjoy going there sad can't keep good employees now Gina is gone the place isn't the same and the floor isn't as clean

I think 1.8 out of 5 says it all i don’t even need to explain why im here :)

i mean why just is their food just so bad why me why did i loose child why panda express

My husband and I went into the restaurant at 4:40 pm on 8/11/24. We stood in front of the area where you place an order for 8-10 minutes and not one person said hello or anything to us. Finally a young man who was an employee came toward us and he was interrupted by a short little woman who had him fill some containers for her. No one ever came to take our order or even say hello. We walked out. Shame on them. We live nearby and have eaten there multiple times but I doubt we will try again. This is not the first time we have felt like if we walk in to order we are 3rd class citizens

I work at Target and i was the first customer there this morning at 10am. However, when i first enter the establishment, a female employee and a make employee were still preparing for the day. No big deal, even though i am on my lunch break and have little time to spare, i still understand that quality takes time. So i waited patiently for 30 minutes whilst no one has greeted me, spoke to me, and/or let alone take my order. Finally, at around 10:35, a female employee came and asked “what would you like?” I said “i’d like a plate meal, with noodles *please*.” She tells me “its going to take me like 5 to 6 minutes to have that done.” I said “no problem, ill wait.” She then proceeds to take a very aggressive and deep breath, turns around and continues cooking. At this point, i am already 7 minutes over my break time. She then comes back and asks me again “what would you like?” Mind you, she had already sat the Plate size order in front of her. I said “ill have some noo-“ and before i could finish the sentence she says firmly, “What Size?” I say, “a plate ***please***.” She then asks “any sides?” However, as it is a little noisy in the establishment i could not understand her. I ask politely, “I'm sorry?” She then snaps back very rude & loudly saying “WHAT SIDESSSS.” I say “woah lets calm down, it is not my fault that you all open at 10am yet you are not prepared to take orders until darn near 10:45am. I am very fortunate to have had an understanding Human Resources Manager who allowed me additional time on my lunch break to eat.

I love Chinese, Japanese, and Asian cuisine! With that being said, Panda Express has really gone to S#!+ and I’m sorry but I don’t think there is a way to recover from it. I had an orange chicken bowl for lunch and took two bites out of it and threw it away after trying to give it to my dog. I believe they dumped the entire bottle of vinager on the chicken and I could taste the eggs in the fried rice. I don’t mean taste the eggs in a good way, either. My lips are burning from the vinager. It was so bad and I threw away 10.00 worth of food. I’m not asking for perfect but I am asking for edible. Couldn’t even eat it. My dog wouldn’t touch it and tried to bury it in his food bowl. So I just threw it away. Thanks Panda Express for ruining rice bowls for me. Never again!!!

We've had problems with this location in the past, but I would always let it go and consider that every place can off bad days. Then tonight, I ordered dinner to be delivered from this location. When the delivery person hands me my bag, zi think it seems small for having 3 bigger meals and an extra ala cart entree. When I open the bag, only two meals were there. We were missing one. Of course, the one missing was mine. (And I have dietary restrictions.) I immediately call the location to let them know we have a meal missing. I expected them to be apologetic and say I could come pick it up or something. Nope. The lady was rude. She asked me if I was sure that I was missing a meal. Ummm...yeah, we ordered 3 and there are only 2 here. Then she put me on hold for a long time. She came back and rudely said she would refund my meal. That's it. I questioned this and told her that then I don't have food because that was my meal. She didn't seem to care abd repeated that she was giving me a refund. No other options were offered. So, my daughter and my 77 year-old mom had dinner, and I didn't. I don't recommend this location. We've had several bad experiences with this location, and this time I plan to complain. Their customer service is awful at the Matteson, IL location.

I have been ordering from Panda Express in Bellevue Washington for years and have always been pleased with what I bought and ate. However on my last two trips, I was rather surprised to see nobody waiting to be served or eating there. I ordered as usual but when I got the food home, some few minutes later I found the food overcooked and cool to cold - most unappetizing and mostly thrown away. I will be careful next time and if the place is deserted as the last two times were, I will turn around and leave. What the heck is happening?

I walked in to Panda Express in Lima Ohio on Elida road on July 11 at 6:09 pm soon as I walked in the door there was a black women and a white guy pointing and laughing at me because of my sexuality and the way I dress this is very un professional and embarrassing when the two ladies in front of me looks back at me to see who they where making fun of I have never been so disrespected in my life and I am 40 years old then when I approach at the front the guy says what’s up I said excuse me hello may I have and ask for what I would like to eat the ladies in front of me was not approached with a wassup but a hello can I help you it is not okay to treat people different because there apart of a lgbt community but yet treat other customers with the up most respect I am a general manager of a restaurant and would never tolerate my staff acting this way I will never visit again and will inform my family and friends not to

I went to the Sandusky Panda Express for the first time because I had a gift card. I was gonna go inside but the door was locked at 9:00 pm. According to the website they're supposed to be open until 10:00 pm
So I went through the drive thru and the menu didn't have too good of a selection. The egg rolls were burnt. The orange chicken was no good either. I wonder if they pre order the food (frozen) ???? The girl that was at the drive thru window didn't seem to be customer oriented. Needless to say I won't go back there again. If you want real authentic Chinese then go to Ming's Garden. They have a huge menu selection. Anything you want they have. Very very nice people and it's family owned. FYI (tourists) Ming's Garden is north of Panda Express about a mile down the road on the opposite side. Across from Corso's Flower and Garden's . Trust me you won't be disappointed !!

Great restaurant. Great food. Great place to get a quick bite.

Went to get dinner today at 4:45pm and walked in no good in the counter at all. And female cook as texting on their phone. He should of left. We called to complain "manager " answered phone acted like surprised. Husband said everyone behind the counter let the cook text while counter was empty.
If we continue to see this horrible behavior that restaurant will lose customers and money.

The name of the game at Panda Express seems to be how many veggies can they load up in a portion of whatever meat. Result being you get less and less meat. Only so much can fit in that measured scoop that is a portion, and 75% of it is veggies. Not cool, and I really don’t know why people go back, except maybe vegetarians. Pretty expensive plate for veggies.