Panda Express Avis 

Had to wait more than half an hour keep changing the time do not offer me to change the item into a half hour later very disappointed

Good food with a crazy helping size. Their orange chicken is the ....

How can they ruin steamed rice? It was undercooked and the rice itself tasted like straight starch. This was the worst rice I have ever tried. The side of broccoli ordered turned into 2 pieces of broccoli that were steamed just enough to change the color but the broccoli itself was still hard and then the remaining portion was all cabbage and leaves from some plant...maybe the broccoli. The chicken and mushroom dish tasted awful... I love oriental food and this is so disappointing... It is really a disgrace to the culture of food because most Asian food has explosions of flavor.

I went in panda express at the north Medford (Oregon) location on may 12 2025. The service was great, everyone was friendly and helpful, and the guy taking payments at the end (Ivan) made my day by actually making conversation. The food was super good! I’ve been before, but it’s been a year or two. I’ll be back much more often! Their food is always consistently good.

Ordered family meal for just $30 and got a variety of foods that all tasted great!

I Frequent this spot often for lunch... the Anahiem,CA location typically Food is good especially terriyaki and Orange chicken. Only negative is super greens are often not available and I have to wait.

Panda express #1206 and receipt 200621 experience on April 18th 2025
The person who served the food with the right Egg Veggie fried rice was an awesome young due.
Ssuan is an outstanding manager in this store...I was waiting for the Gamestop in Apopka ..since they needed few minutes, they asked me if i can get a coffee or so..but i went to Panda Express on a Friday evening. Other person who went out of the way to make me reward member was Daniela..she has a great heart to help the customers..Good customer service at an young age.. highly appreciate. Highly recommend both of them
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"
"Honesty is the Best Policy"Be Truthful,Honest and Fair"

Panda express has really messed up the customer service system. Today is 4/6/25 I saw a woman ask for a sample of a new promotional item, the employee expressed it was no longer protocol to allow any samples but they could add a piece to her order for if she wanted it next time. The woman was just as surprised as I was. "What happens if I do not like what I ordered and bring it back?" the woman asked and the employee expressed she "could not tell you what I would do". Either the employee is not aware of what to do in the event of a return which is pretty much an easy answer if you are not the manager, ("I would get the manager, they handle returns") OR the company Panda Express itself does not allow their staff to tell people what to do in the event of a return. Either way this is a company problem because the woman flipped out. "I am asking you what you would do if I bought this item i am not allowed to taste and then brought it back because i did not like it?" The employee acknowledged the womans frustration by nodding but could still only respond with "I couldn't tell you what I would do". The customer asked if there was a manager on staff who could ensure her dissatisfaction was reported and she was told the manager was on a break, the customer turned and asked an employee sitting within the store at a table near me "excuse me can you ensure that corporate or your boss is aware that the customers are unhappy?!" the customer was stern and loud but not being rude or overbearing. the sitting staff just nodded with no words and then the working staff said to the customer "please don't talk to the staff while they are resting". The customer was loud about her issues with ordering and still bought food (not the new item), and continued to ask about a tip jar to ensure the staff knew she was not mad at the staff but this new company procedure and was told they do not allow tip jars either. WHAT IS THE DEAL PANDA EXPRESS??? Why would you put your employees in a position where the customer is going to CONSTANTLY be unhappy and then not allow for tips when there is one who finally is? Why would you create new menu items and have them readymade without offering samples? This woman today was really frustrated with this procedure but i could tell she was trying to be nice to the staff while expressing it. I am sure that this procedure is frustrating for the staff as well.

My sister and I visited a Panda Express in our town today for the first time. She had heard a lot about Panda Express and wanted to try it. Needless to say, I don't think we will be visiting there again.
The food was okay, I guess. But I can't see going there when there are Authentic Chinese restaurants nearby, that serve anything you could want, as far as chinese goes. And there is a Chinese Buffet almost right across the road from this Panda Express, where you can enjoy all you can eat for roughly the same price.
Anyway, I can't see what all the hubub is about with Panda Express. Like I said, the food was okay, so I wouldn't complain too much about that. It just doesn't hold up against real Chinese, like the restaurants.

Supposed to be ready at 7:55, but its 8:15 and nothing!
Not doing this again. Good by panda!

If I wanted only noodles I’d make Ramen at home.

I eat at panda every week sometimes twice a week as well as my sister and her children. The one thing that I do always have problems with at this location is their portion size you pay extra for pretty much everything that they offer is an up charge however, especially when I get the steak I get maybe three pieces of steak and then the rest of it is The rest of it typically peppers, not even the mushrooms. It’s usually just stuffed with peppers so it looks like they put a bunch of meat in it. That is definitely something I have an issue with every time I eat there. However the manager Frankie does always take such good care of any situation that I do have. He definitely is the best manager that I have had to deal with at any fast food location in the area, he is an asset to your company that is for sure.

I WOULD SERIOUSLY RECONSIDER THIS RESTAURANT. I placed an order on feb 16 for a family meal, the driver called me three times, first telling me that he couldn't find parking, so i gave him some advice on where everyone parks (on the street) then telling me he couldn't find the door and told me to come downstairs to get the order in the rain, i told him i was on a call but to give me five minutes and i would come down, then he called me telling me there was an issue with getting in, i asked him "did you read the delivery instructions i entered for the order? it instructs the driver to simply enter my unit number in the call box and i would be able to unlock the door. about 10 seconds after the last phone call i got a notification that the order was "handed to me" while im still getting dressed and hadn't even walked out of the door. So i called doordash becaquse that's who these guys use, and asked them if they could tell me where he left the order as at this point i was downstairs (by the time they answered) and i didn't see it. The driver ended up either leaving the food outside the front door of a 400 unit complex, with a homeless camp accross the street, or he took it and lied and said it was handed to me. Then the rep on the phone calls him and asks him where it is and he tells her he left it at the front door (ourside on the street with a homeless camp 20 feet away) long story short i never got the order, and the kicker? DOORDASH confirmed that he never in fact handed the order to me, she also confirmed that he had just left it outside on the street when it's 40 degrees outiside,despite noting he handed it to me., and so they KNEW i never got my order, she then has me on hold for ten minutes telling me that they system wont let her process a refund and that she wants to call her boss, she ended up calling a special team that said the system wont let them do it, she acknowledged "you should definately be getting a refund but our system wont allow it i dont know why" and that was the end of the road. So i paid 50 dollars for food the company knew we didn't get, and "couldn't refund " because the computer system wouldn't allow it because the driver said he handed it to me. Which he didn't do and she verified it. She told me write this reference number down and maybe my notes can help you BUT NEVER GOT A REFUND 688300547. I will never go here again

Best customer service

The food all was clearly visible, clean and fresh. Always good, reasonable price, quickly served deliciousness.

Panda express I would always recommend their egg rolls are the best and their food is perfect for any occasion I love Panda express food and I'm sure you will two.

The person working refused to help me because I am Deaf.

Panda fills your plate with a lot of rice or chow mien (whether you want it or not) because it's cheap. They also cook with soy oil which contains a lot of omega-6 which causes inflammation and health problems.

Food was great. I had a dental retainer of $12,000 to be put in 2 days. After leaving I realized I had left it in napkin on table. Went back, employee with gloves on went thru 2 trash cans looking for the l/2 inch toothand retainer!!!45 minutes later she found it!! I would want this young girl work for me anytime. She was stellar! I went back the next day and told the manager what a superior employee she is!

Charged me $17 for a Al a carte box when the board said $11 something up charged me and didn’t give me a reason. Also did not tell me what my total was and complained over .26 cents. This place sucks and I wouldn’t recommend them to people. Absolutely disgusted