Park2Peak.com Avis 

I purchased a wakeboard, great price. They quoted August 15-18 arrival. It arrived on the 14th.
Thank you Park2Peak!!!!!!!!!!

I'm grateful and happy to have received my order in perfect condition, rapidly and with excellent customer service. I had bought a wetsuit a few weeks from another site before I bought from Park2Peak and it was a disaster-- the condition it arrived in (used? a floor model? Something wrong), shipping that way extended the estimate plus poor packaging that made the condition of the wetsuit questionable ... and difficulty in returning it. To follow that up with such an excellent experience with Park2Peak made my world (and my summer in a new wetsuit) the best. Thanks to everyone at Park2Peak.

Just got some new Rainbow flirty braidy sandals from these guys. Very quick shipping, arrived safe and sound with decent communication.

These guys were so easy to deal with. We ordered some skis for my son. I know nothing about skis, but they helped me by showing me some different models and even fit the bindings on the skis!

I will never deal with park2peak.com ever again. Here is why.

I reevaluated my interaction with park2peak.com and realized that when I was upset about when I saw the 18 day shipping on usps tracking (on the website it says 7 days) he offered me a suggestion. Which is ok. His weak suggestion was to refund my money, stop the transaction and for me to mail the box back on his dime and for me to find the slippers elsewhere. I felt this was putting me between a rock and a hard place. Wait 10 more days (already waited 7) for these slippers/save some money (which is not a rush for me) OR start looking again for them, which it was already hard to find, at the price I was looking for and relabel and mail the already shipped slippers back. To me this wasn’t a suggestion, this was a “well there will be most people that will wait or most that will mail it back, we just lose the shipping back to us”. Both of these put the responsibility back on the consumer.

I guess what set me off was their non chalant attitude about it and also saying “practice Aloha” at the end of his message. This was after I said I will be leaving a negative review for him on this transaction (due to the delayed shipping). I then called him on his fake aloha behavior from his email and over online chat. He decided to use Aloha , when we started this chat to further taunt me. I now realize Jay is the owner. He also shared he has a “practice aloha” sticker on the company truck. Which I guess is his badge of Aloha honor. That also did it for me.

What happened then was odd. He decided on his own to call me and left a message that he would be cancelling my order, refunding me, and saying he was going to reroute my package back to them. All of this Without asking me first. He told me this in a voicemail.

So I called him back, asked for Jay. Not only was he self righteous that he is trying his best to make me happy but he was also trying to take me in circles over and over to prove his point. Instead of just saying “hey, I’m sorry this all happened, what would you like us to do” he decided to continuously argue with me about his customer service, how he’s doing a good job, and how cannot make me happy. He basically was saying “you said this and you said that” and saying I was being aggressive when I am just stating what my assessment of his company’s policies / solutions are. Basically Straight out of the entitled and non-aloha textbook.

Aloha is best described to as this to me…

Embedded in the word Aloha is the Hawaiian word alo, which means face, and ha, which means breath. Ancient Polynesians believed that all people are connected and that mana (power) resides in the breath of life.

This was a not what the faceless website owner in Maine was trying to do. For him to tell me to “Practice aloha” in a review about them is an absolute joke.

I Live Aloha everyday(message me for more details) but my Aloha doesn’t mean I’m also a pushover. He needs to stop throwing Aloha around like he gets it.

The slippers arrived in 17 days. No box, just a plastic mailer with the slippers in them. Why would you mail Olukai slippers this way, I have no idea.

All in all, I will not ever be going back to park2peak.com . Heed my warning, they will not help you out, they will most likely give you attitude, and then give a weak suggestion that will be putting responsibility on you.

Actual time :
10/14- 11/14
17 days from order to arrival

In a day and age where customer service is mostly non existent, Jay at park2peak has reinvigorated my faith in humanity. A "no questions asked" exchange through Amazon was greatly appreciated. Though I live in San Diego they will always have my business. Thank you Jay and staff at P2P.

Just wanted to say thanks for my order. It was my first order from you and I was hesitant to buy skis online but it was excellent. Incredibly fast shipping and well packaged. Plus it was a great deal, no tax and free shipping. Thank You!

I ordered a pair of wool socks by Dale of Norway on December 1st. This was the only place that had them on sale. Free shipping to boot! I got them super fast on December 4th with a hand-written thank you note. Thank you!

Love the jacket. fast shipping and great price for the jacket

Ordered some union bindings from them. Items came super quick. When I emailed the team with a question they got back to me immediately. Overall highly recommend ordering online through park2peak

Fast free delivery, great responsive customer service. Will definitely shop here again.