Park and Go Avis 

5 289
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service. Very helpful staff who are exceptionally accommodating for changes that sometimes need to be made. Service is brilliant for ease of drop off and pick up. Cost is good... Voir plus

Noté 5 sur 5 étoiles

used Sentinel parking in Leeds through Park and Go, superb customer service and very friendly people! Needed to change dates due to holidays rearrangement, and later on the car reg, park and Go respon... Voir plus

Noté 5 sur 5 étoiles

I am a fairly frequent flyer and often leave my car at the airport, mainly Leeds and Manchester (Manchester in particular, where I usually book Hunters). I have used the Park and Go platform for... Voir plus

Noté 1 sur 5 étoiles

Called 30mins before arrival, and again on arrival. Waited for >45mins for anyone to arrive. Company ignored calls, and there were many others in the same position. Had to pay for the additional park... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Espace de parking

Écrit par l'entreprise

Park and Go offer online booking for over 100 car parks at 23 Airports across the UK. For over 25 years we have been doing our best to bring you the most competitive prices for Airport Parking in the UK.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,8

Tous les avis

(5 289)

31 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly recommended

Highly recommended. Park and Go are a personal company offering fantastic customer experience. I had a minor issue with a parking provider sourced through Park and Go, and Park and Go sorted it really quickly. I will be using Park and Go again in the future.

25 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely idiots( i am not using hard…

Absolutely idiots( i am not using hard real name for them) - do not use this cowboy's company . Waiting time to leave car 90 minutes from call, was far 30 minutes from airport. Waiting time to collecting car 170 minutes from call( near 3 hours), i called them after collecting luggage. Paid over £90 for 2 weeks. I dont have more words.......

18 avril 2025
Avis spontané
Logo de Park and Go

Réponse de Park and Go

Hi,

I can see from the booking reference number provided you did not book with Park and Go on this Occassion. Please refer to your email confirmation for the name of the company you did book through, and redirect your review to them.

Thanks
Park and Go

Noté 5 sur 5 étoiles

Park and Go and Manchester VIP

Park and Go served to introduce us to the Manchester VIP service, which we now always book through Park and Go.

This service is superb, ably supported by a friendly, professional and helpful team.

One less concern when travelling - thank you.

8 mars 2025
Avis spontané
Noté 3 sur 5 étoiles

Initial booking was ok...

Initial booking was ok. Had to make a very last minute registration number change which was confirmed by email. When phoning to give approximate arrival time (as per instructions) couldn't find booking in new reg and took a while to sort out. Once in the car park receipt for car was inbound the wrong details and so hand amended by the operator!
On return, called number for the first time to confirm our arrival in the UK immediately upon exiting the aircraft and was told would be half an hour and no need to call again. Arrived at collection point and after waiting 10 minutes or so called the firm again and was told the driver was "leaving now and would be 20 mins". Car eventually turned up 1 hour and 4 minutes after initial call. Disappointing to watch many other travellers coming out of the Terminal and getting straight into their cars that had arrived in good time. I won't be using these again.

2 décembre 2024
Avis spontané
Noté 3 sur 5 étoiles

I recently used Park and Go

I recently used Park and Go, but the experience left mixed feelings. Their service seems to rely heavily on third parties, like VIP Bristol Parking Meet and Greet, which led to some stress on my end. Communication wasn't great, with their phone line going unanswered at a crucial time. It took a while before someone showed up to collect the car, making me anxious as I needed to catch my flight. On the positive side, when someone eventually arrived, the car drop-off process was smooth. However, added costs and lack of transparency about where the car was parked made the service more expensive than expected. Additionally, I found their review blocking concerning, which raises questions about reliability. Overall, I'm left unsure if I would use Park and Go again.

16 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Gatwick Monday morning in October 2024…

Gatwick Monday morning in October 2024 collect and return service by same gentleman (I don't recall his name, but he was a Tottenham fan). Excellent cheerful service at both ends of the trip. Response was within 30 minutes of phonecalls.

21 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Reliable meet and greet at the car park

Perfect experioence from Paul at Park and Go in Gatwick airport. Met us within 5 minutes of arrival at the car park and then brought the car to us within 5 minutes of us arriving at the car park after being delayed at the airport. Great service. Thanks.

17 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Sub-contractors are the issue

'Park & Go' used 3rd party: 'VIP Bristol Parking Meet and Greet' which is incorporated as: 'VIP Parking Meet and Greet Ltd' (who have another alias 'VIP Wolf Parking'), not to be confused with the original 'VIP Parking Bristol'. This company have no contact other than one mobile phone number. There is no address given where your car is parked by these nice Latvians, could be in somebody's driveway or on the street- so elusive is the company with a secret trading address. SO, no problem - one might think, until their phone doesn't answer or goes straight to voicemail en route to airport. They won't phone you back, so having paid a hundred quid I had unbelievable stress arriving in the drop-off car park with NOBODY to collect the car and a plane waiting! Eventually they did call back after 30 minutes of many missed calls, then finally turned up late. With the £12 Drop & Go zone fees it ended up more expensive than the official Silver Zone parking! AND be sure to read the terms & conditions here: vipwolfparking.co.uk, Eg. no damage claim without before & after pics of your car AT the car park WITH their driver. BTW a 35mm dent is NOT classed as damage, nor a tyre blowout! As for Park & Go, they BLOCKED my negative review of 'VIP Bristol Parking Meet and Greet', so you cannot believe their self-selected positive reviews in their own BS website. Finally, be aware that the ghost-like 'VIP Bristol Parking Meet and Greet' officially have only been trading since January 2024. You can find them here: Hillside Bungalow, Redhill, Bristol, England, BS40 5RP (You can only find this at Companies House, as it's a well hidden secret!) Therefore, can you trust 'Park & Go' for any of their 3rd-party services?

27 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

DISPPOINTED ALL ROUND

We have 'lost' 93 miles of fuel / our vehicle looked like it had been off-roading and was damaged.

30 août 2024
Avis spontané
Logo de Park and Go

Réponse de Park and Go

Hi Emma,

UPDATE:
Thanks for sending the details, we do not have any bookings matching the details you provided. So on this occasion I am certain you did not book via the Park and Go website and have therefore left the review for the wrong company profile. If you refer to your booking confirmation or bank statement you will be able to see which company has taken your money and leave a review for their service or take up your complaint directly with them.

Im sorry to hear you have had a bad experience with your parking. Park and Go are a booking agent and not the car park itself. Are you certain you booked via Park and Go? If you have please send us your booking reference number and we will liaise with the car park on your behalf to investigate.



Kind Regards

Customer Service
Park and Go Services Ltd.

Noté 5 sur 5 étoiles

Great efficient service

Silverzone was fully booked so used Diamond Parking and they were very efficient, called 5 mins before arriving at the pink drop off zone and was met by a very cheery man who took our car away and we only had to walk a short distance to arrivals! On return trip called whilst at passport control and our car was in the zone ready to come home, we will use them again as the best yet and very easy thank you

10 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great EV Charging facility

Great communications from booking. Needed to have a electric charge for my Nissan while on holiday. They booked me an Park&Go for Electric cars. Left them my 3pin plug and they charged my car. I came back to a full charge.

5 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

So my partner booked this as where we…

So my partner booked this as where we was goin was a surprise so wasn’t aware it was drop and go but The actual drop off was so smooth it’s unbelievable

When picking up the vehicle it’s was so smooth aswell what wasn’t smooth is the fact my dash cam had been unplugged and the scratches all the way down and around my multi seater and upon further inspection I have a dent on my passenger side roof

Won’t be using again as this will cost me in the excess of 800 pound to get all the issues resolved

Used at T3 heathrow

1 août 2024
Avis spontané
Logo de Park and Go

Réponse de Park and Go

Hi George,

Im sorry to hear you had a bad experience when parking at Heathrow. Your experience doesn't sound consistent with any of the services available on our website and we don't have any record of a complaint. Are you certain you have booked via the Park and Go website? If you have please send details to us and we can open a complaint and ask the car park concerned to resolve it for you. As it stands at the moment I can't find any bookings matching your details on our system, so I think you may have booked elsewhere.

Thanks

Customer Services
Park and Go

Noté 5 sur 5 étoiles

Great service

We book a meet and greet with this company. We received an excellent service. Even though our arrival for departure was early morning (3 am) and subsequent arrival was delayed by an hour. The driver was there with our car ready while the other company customers were still waiting.

29 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

This company is excellent

This company is excellent. Have used them many times and they are always the best value. Today though we had our flights cancelled and were rebooked to a flight 2 days later from a different airport. The hotels have been a nightmare, but for parking these guys were brilliant. No problem at all, they just sorted it. Now that's customer service

28 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Avoid this service

Arrived back in Luton on Sunday a couple of lady’s were in front and the man went to get their car for them which was parked about 20 spaces away. He drove the car to them handed the keys over and off they went. My turn he passed over the keys asked me to sigh. To say the car was ok and told me where j in could find the car which happened to be at the far end of the car park! Now these leads me to two reasons either he was just to lazy to supply the service I had paid for! Or the car was damaged and he was hopping I would not notice either way absolutely not the service paid for and would not recommend at all.

9 juin 2024
Avis spontané
Logo de Park and Go

Réponse de Park and Go

Dear Mr Thomson

This is only to review the booking experience at www.parkandgo.co.uk.

You should have received a 'how was your parking' email to review the parking itself as all customers do, within a few days of your return.


Regards

Martin
Park and Go

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