Bristol Airport Avis 

I have just recently picked up my van from these lot only to find out that they had broken the electric window button.those dam pixies must have broken it when I was away

It's not cheap but the real problem is a very buggy website that keeps timing out .. so frustrating.. I've tried to book parking 10 times in 2 hours on three different devices and it's timed out at the pay stage on all of them .. this is not the first time this has happened and I'm a frequent user - get a grip IT people

It has always been smooth before but not this time! We left plenty of time as we always do but last weekend was awful. We drove round and round the carpark with a stream of other cars to find no spaces at all. After 20 minutes a staff member moved a cone to open up more spaces. It was then a free for all!! Inside was very busy to drop keys with a number of flights leaving at the same time due to the delays in parking. Then buses were full and very slow to return. It took us nearly 50 minutes to reach the terminal and then we were nearly unable to check in. Really stressful. Silver parking need to be on their game with enabling space to park. Took way too long to react and with a lot of flights first thing in the morning not enough buses to cope.

The reasons why Bristol airport should recieve a review of five stars are simple,
Flight was on time
Boarding was quick and efficient
Easyjet staff were friendly and welcoming
Airport was sleek, modern and stylish
Everyone seemed happy and cheery
Overcrowding didn't exist
A lovely array of shops and businesses.
The transport system was well made consisting of several modern high capacity buses. Nothing was bad or terrible. Overall, a great experience.

1. Getting to the airport by car is a punishment. Bristol City had not made an effort to provide smooth access to the airport + the frequent roadworks that slow and occasional block up traffic.
2. At the airport insufficient signs with information for passanger drop-off and pick-up. Since the airport began access reorganisation, it appears chaotic.
3. Passanger drop-off & pick-up demand excessive charge.
With the chaotic road access and lack of information signage, Bristol airport does NOT provide the expected service.
I guess they can get away with inadequate service because they can.

Returned to find car covered in brown sticky spots, no idea what it was but it wasn't on the car when we left it there, also wheel/wheel trim damaged as though car had hit a kerb when they were moving it, obviously no way of proving anything, just be wary when leaving your car here

DO NOT PARK IN SILVER ZONEJust had my car battery run flat again in Silver Zone. Last time they spiked the ECB with the jump start on a different vechile and cost my a fortune at the garage. I swore to near park here again but my wife took the risk. They drive the cars offsite and do whatever they fancy. No doubt a bit of joy riding around a field and some fuel syphoning. Bristol Airport is the worst rip-off airport in the UK - 8.50 to drop off

I left my car for two weeks and on our return found that it had been driven c. 10 miles. Checked the trip history and it looks as if it was taken out of the car park and driven at high speeds. The car is scratched in two places and I've no idea what damage has been done internally yet. Also found they have stolen the petty cash I had left in the tray in the car. I wish I had read the other reviews before booking. Currently the Airport is denying all liability and relying on its numerous exclusions of liability, all of which are likely to fall foul of the Unfair Terms and Consumer Contracts Regulations as far as I can see (just in case they've tried that on you).
This is the third time this has happened to me, other times at Heathrow and Gatwick. I guess it must be happening all the time but people rarely discover.
This time I have proof in the form of confirmed mileage and vehicle records etc, so I will update this review when I resolve it.
If this has happened to you as well, I would suggest we bring our claims all at the same time. Post a review and we can work out how to contact each other.

I used Bristol Airport parking for seven days in February 2026. The parking area is easy to navigate. You park the car and leave the keys in a drop box. On return, show your receipt and a customer service representative will guide you to your vehicle.

I received my car in good condition. A shuttle bus runs frequently between the car park and the airport, so waiting times are short. Overall, I found a good price and felt my car was secure in the car park.

If you are a fan of low-budget heist films or simply want your vehicle to experience a "surprise inspection" while you’re on holiday, Silver Zone at Bristol Airport is the place for you.
​I dropped my van off between 12:00 on 15 March and 18:00 on 19 March. Upon arrival, I noticed a couple of blokes in hi-vis jackets crouching by car doors. I initially thought, "Blimey, they’re either very dedicated to checking tyre pressures or I’m witnessing a live audition for Gone in 60 Seconds." Since they had badges and keys, I assumed it was all above board, despite them looking like they’d just been plucked from a "Scruffiest Staff" line-up.
​Before heading to the terminal, I made sure a family-sized bag of Crispy M&Ms was in the passenger door for my 14-year-old daughter. I also had a tin of pop and a bar of chocolate in the driver’s door, plus a broken mobile phone tucked under the stereo.
​When we returned on Thursday, we found the van had undergone a "security audit". My drink and chocolate were still there (clearly I have poor taste in snacks), but the family bag of M&Ms? Vanished. Gone. Absorbed into the Silver Zone ecosystem.
​Now, listen: there is no fury quite like that of an autistic teenager who has been robbed of her confectionery. I spent the first hour of the drive home soundtracked by a one-woman protest against the "Great M&M Injustice of 2026". She is currently texting the entire Western Hemisphere about the betrayal.
​To top it off, someone had clearly been rummaging. My broken phone had been moved and wedged back in "long-ways" instead of sideways, so every time I changed gear, I smacked the handset.
​I’m genuinely curious: does Bristol Airport not pay enough for a proper dinner? Or is the "Silver Zone" service actually a "Silver Finger" service where they help themselves to the sweets while reorganising your dashboard?
​Pros: Found a space quickly.
Cons: The "Valet" service includes a mandatory snack tax and a free repositioning of your bits and bobs to ensure you hit them while driving.
​If you value your sanity and your sweets, maybe park elsewhere. Or at least hide your M&Ms in the spare tyre.
​I have used this carpark at least five times in the last 4 months, generally theres no problem. Just keep your wits about you and be careful.

Due to terms and conditions, we weren’t able to park at their long stay off site car park and they have refused to even discuss a refund. We had to book short stay parking last minute at 50% more and they will not help or offer a refund.

Customer service on site and via email afterwards have been rude and unhelpful.

Stay away! Park anywhere else you possibly can.

The automatic number plate recognition at the multi storey exit barrier is very poor and when leaving yesterday did not open the barrier as I approached, nor did it for other cars causing large queues. ANPR is very straightforward nowadays and can easily identify a vehicle registration whilst moving at 30mph+ and in dark and rainy conditions so quite what system they are using at Bristol airport is strange to understand as it struggles in daylight, under cover and whilst stationary. Very poor at almost £20 per day.

On return to my car in silver zone,
Got the keys went to the space apparently it was in and its empty,
They have lost my car.... complained and got virtually no explanation to whats happening now,
Actually had to wait 30mins for the guy to drive round the carpark in a works van to find my car..... when they did not even a apology..... joke of a company.

If I could rate it zero stars I would! Do NOT leave your car with them! I collected my car at 12am on Saturday, returned home to see two cuts in the leather of the drivers seat (clearly the result of keys in a pocket or another sharp object) but because I wasn’t able to see this in the dark and didn’t notice until daylight, they will not take any responsibility! Absolutely DISGUSTING that their careless staff have caused hundreds of pounds of damage and they have done everything they can to avoid any accountability! I will never leave my car with them again and I would advise everyone else to steer well clear!

The most disgusting company. This is their reply:” Thank you for contacting us, we hope you are doing well. The booking will be cancelled with the admin fee and the refund shall be received in 14 working days. Feel free to contact us for further assistance “. This was 5 weeks ago and 8 emails later, still no refund nor reply. Please avoid. The official parking is only £20 more usually and you will not get things missing from your car. Their employees steal from the cars with cover from the company

The company confirmed refund 4 weeks ago. They said I will be charged a fee even if zi was well within the cancellation period with no further charges. Plus, the employees steal money and goods from the cars.

Avoid the new multi-storey car park like the plague complete rip off. I paid £84 for 3 days parking, the actual building is good and well linked to terminal. However my return flight was delayed by three hours, I had allowed two hours extra to my parking for such an issue, but I 'overstayed' by 90 minutes the cost for this an extra £30.
The entire site is a grand scale rip off, duty free is the most expensive I've encountered in the UK or Europe, but the main warning here is avoid parking on site at all costs

The company confirmed my refund 3 weeks ago. The money was never refunded and since their initial confirmation email, they are ignoring me.

We had to wait 57 minutes for the bus transfer from the airport to the car pick up .
They say buses are every 15 minutes one bus left full and the next bus didn't appear for 28 minutes .
only one person at key pick up.so anther 12 minutes

I would give zero stars if I could.

Fees are exploitative. Prices have also increased recently with the cost of using:
- the Drop Off & Pick Up car park increasing from £7 to £8.50 for a 10-minute stay.
- the Short Stay car park increased from £7 to £8.50, for 15 minutes, and £9 to £10.50 for 15- 30 mins.
- minibus and over height car park (vehicles up to 16 seats and over 2.5m high) increased from £7 to £8.50 for 5 minutes, and from £9 to £10.50 for 5 – 20 minutes.
- dropping off family and friends who have a Blue Badge, increased from £7 to for £8.50. Surely - at the very, very least - this should be free or significantly reduced!

Bristol Airport reported £56.3 million profits in 2024. The majority of profits are distributed to the private equity owners and investment firms, primarily the Ontario Teachers' Pension Plan (OTPP) - rather than to reinvestment or going towards the local community.

Pure greed!!!