Liverpool John Lennon Airport Avis 

My 100 ml Azzaro The Most Wanted fragrance was confiscated at security because of its bottle design. This policy wasn’t made clear before security, and it was frustrating and inconsistent with my experience at other airports.

Appalling , just appalling
We arrived last Wednesday morning on one of the hottest days ever. Left to stand on the tarmac for an hour in the heat, no staff to help no water.
Families with babies and elderly people. Disgusting
Welcome to Liverpool A great first impression

just arrived back malta airport to Liverpool 27th June 2026 arrival passport countrol staff very helpful and friendly highly recommend support 👍 ur local airport 🛫 highly recommend mike@tom st helens went above and beyond customer service outstanding

Used the carpark a few times now, very convenient, and plenty of space. Only thing I would suggest is covered walk ways. Ive been lucky so far, and its been dry days when flying. You would get soaked if it was a rainy day walking from carpark to airport.

Fantastic experience at Liverpool airport. The gentleman at security showed so much compassion to my child with Autism it was just amazing to watch. He (The guy at the body scanning machine) took his time and praised him etc (first time flying) told him he was a great boy etc. This member of staff deserve to be recognised for his empathy and compassion but I didnt catch his name, this was on the 19th June at around 6.30pm, so please find the rota to see who was doing that shift then and congratulate him, Well done to him .
At duty free the young girl at the make up counter helped my find my perfect match concealer from all the brands, had so much time for me and she knew I was rushed, she was called Katie.
After going through duty free I went to Starbucks as it was closing and purchased a bun for my child. Only realising after it had closed I had left my card in the machine. A gentleman, think he was a cleaner or service worker was around so I asked him to check the machine (he was reluctant to as he didnt work for Starbucks) but THANKFULLY it was still there as I could see it from the closed off barrier so he went in a got it for me, he was hoping he didnt get in trouble but as he could see my distress he helped regardless. Well done to all concerned, best airport in UK

I can only say, without swearing, that Liverpool Airport is the most money grabbing horrible airport I have ever come across in my life so far, I hope i dont come across it again any time soon. PLEASE BE AWARE.... any travellers..... that the £5.00 water that was in the wrong place saying 2.99 was only 1.95 in duty free just a few steps around the corner....absolute theft.......before that as we were dropped off ,and didnt know where we were going ,due to mental amounts of signs saying you cant drop off on the grass verge, roundabouts etc....we were ENTRAPPED, YES ENTRAPPED by being filed into a drop off zone that there was no other way out of, which charges the most EXTORTIONATE amount of £6.00 for 10 mins to drop off and still have a massive walk to departures from there with all the luggage and weather, be it rain, snow, hail, sun.....I would avoid this airport at any cost. IT IS PURE EXTORTION AND ENTRAPMENT, no way out and have to pay or it goes up and up every 10 mins. Why does this airport not have a drop off or pick up outside the arrivals or departures like any other airport.......well we know why CAUSE IT MAKES EXTORTIONATE AMOUNTS OF MONEY, this is with the least effort and the most duress that they can put a traveller under, when they dont know the airport, and have never encountered such devious ways to extort money from the unknowing public. PUBLIC BE VERY AWARE AND AVOID THIS AIRPORT AT ANY COST, CAUSE IT WILL COST YOU NO MATTER WHAT YOU DO.......SCANDALOUS, SHOCKING PLACE.

These guys are setting a new meaning of a “low bar”.

If you’re travelling back into here get ready for a passport queue like no other. It will make the daily mail stories about European airports seem like a fantastic experience.

I landed here at 0100 and the passport queue was 1 hour long.

Zero communication from staff. No urgency at all.

The airport have increased the Minibus drop off charge by 33% to £16, its absolute daylight robbery. When you question the increased charge they say its on the website, but I cant find it! After taking the bridge charges into consideration, fly Manchester its much cheaper to get to!

Absolutely fantastic service from Les... From arrival at airport, through check in and mobility equipment checked in, all within 10 minutes. Whole process through to departures took less than half hour. Loading onto plane, very smooth and efficient. Everyone super friendly. First time we've used the airport and did so on recommendation. Will definitely use it again. Thank you.

I decided to try out Liverpool Airport for the first time for my short hop to Cork. I have Cerebral Palsy, and the walking distance was mad short and not too far and it was very accessible. The staff were also probably the most nicest and most helpful staff I have ever experienced, and my flight departed also departed on time which was the icing on the cake. Definitely flying from again and worth the longer journey to get there!

Today (08/05), there were 11 flights due to depart within 30 minutes, yet the security queues were absolutely horrendous. I spent 1.5 hours queuing and ended up missing my flight.

It was clear that not all security desks were open, and the airport appeared to be severely short-staffed. I feel sorry for everyone else who also missed their flights because the airport was clearly unprepared to handle that number of passengers.

This level of organisation is unacceptable and caused unnecessary stress, delays, and financial loss for many travellers.

Researched car park location, used Sat Nav, watched Youtube video and still ended-up in the wrong car park - Jet2 Twilight staff, who very good, gave me a barcode ticket to leave the car park free of charge. Couldn't get out so I pressed the button for assistance. Your in the wrong car park I was told, cost me £10.00 for twenty minutes - Happening all the time said the assistant - Twilight car park should be distinct and labelled as such - Once I'd paid my £10.00, I headed-off to find where I should have parked. Found the location and briefly stopped, now wondering if I'm going to be fined a £100 for stopping briefly? - What a horrible, frustrating and expensive experience. I won't use twilight drop-off again

Awful ethos to delivering customer service - impossible to speak to an individual about a distressing situation - pay a premium rate on their telephone number to listen to a recording - We have lost property that we urgently need to establish if it has been handed in (it's not the airports fault it was lost) but we just need to establish if it is recovered before driving 90 miles to approach staff at the lost property desk (who presumably are too busy dealing with lost property to be able to take a call

I have just returned from dropping off at Liverpool airport. Tried to use drop zone 2 -- supposedly free for 20 mins. When you drive in to drop zone 2 -- there are signs every 5 yards stating 'If you stop or drop passengers off, you will be fined £100!!' What a major rip off.

Liverpool was our favourite of the North West airports, much friendlier than others, but in recent years, this has changed. The first issue is the cost of parking, which is now really expensive and has very limited choices. The security has no fixed rules, they made me buy some new liquid bags as ours had a small transparent logo on them, we had used them before at Liverpool and Manchester with no issues and ironically a family at the security next to ours had the exact same plastic bags and they were let through without any issues, when we questioned why, we were just to advised to not question them and do as we were told.

Absolute car crash of a place, staff haven’t got a clue, orders going to wrong tables everywhere, Team Leader Leanne very abusive and threatening after being called out for taking food to the wrong table leaving it, then collecting it and giving it to another customer after previous table had handled it, she denied that even happened, she totally lost her head

What an absolute clownshow. I have flown into some third world airports way better than this. Flew back from Malta. Plane parked miles away. No organisation on the tarmac so buses delayed. Had to walk through a derelict entrance, no automation at border control, all UK citizens in a long queue and then 2 nonUK passport holders waltzed to the front of the queue and had a lovely laugh and joke with the border officer, freezing cold baggage hall took ages to startwhile I watched 6 handling agents walk right past us. All the time, the taxi we booked for a very reasonable 1 hour after landing is clocking up extra time. What an awful advert for our city.

On arrival parking was good, security had long queues and staff were unfriendly and very rude, the areas and toilets were clean, and staff in the shops were friendly and helpful. Unfortunately security staff a big let down, some customer service training would not go a miss.

Dire, I'm sure they have reduced staff to compensate for fuel costs. Long long queues. Slow and frustrating
Without doubt the most expensive. W.H smith machine rejects money. No one to assist you. They do enjoy chatting amongst themselves though.
Parking you get directed to the wrong area. It was only by chance we used Smart Parking before
Now sat waiting in this waste of a sp

Going through security my husband is severely death and one ov your employees was very abrupt when checking our hand luggage, telling my husband take your hands away from the bag, which was our hand luggage, has a face representing Liverpool airport your employees need to put a smile on her faces and look as if they are injoying there job role, if they don’t want to represent Liverpool airport why don’t they go and get another job