Parking Buddy Avis 

118
TrustScore 3 sur 5

3,0

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Lisez les avis des autres

Noté 2 sur 5 étoiles

This was not a drop-off service - so it fell very short of expectations. The staff at the airport / shuttle bus were very polite but the staff on the phones were impossible to understand - and gave c... Voir plus

Noté 1 sur 5 étoiles

For a start they can do what they said and what we paid for, I.E. Meet and Greet. On the morning we were directed to Luton Railway station car park, instead of the meet and greet parking in terminal... Voir plus

Noté 5 sur 5 étoiles

Have used Parking Buddy before and were very good so decided to book through them for our recent trip from Heathrow T5. Did a bit of research via Trust Pilot on the companies displayed and chose Tria... Voir plus

Noté 5 sur 5 étoiles

Only waited a couple of minutes for driver to arrive both at handover at 05:00 on the weds and at handover at 18:00 a week later. Very polite and car returned in same condition left. JS

À propos de l'entreprise

  1. Site de comparaison de prix

Écrit par l'entreprise

Here at Parking Buddy, we offer best comparison of meet and greet, park and ride, park and go parking deals across all major UK Airports which suits everyone's needs. With Parking Buddy, forget the inconvenience and expense of long term airport parking, taxi’s and awaiting shuttle transfers as we take care of everything for you. Finding a right airport parking is a hassle, when you are travelling with kids or family. Whether you are flying out for business or pleasure, Our unbeatable discounted offers and car park prices comparisons will always fit your budget, so you can find the right parking space, relax and enjoy your trips.


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

118 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 8 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,0

Tous les avis

(118)

51 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

BE AWARE

BE AWARE! The offer included a free valet on the website advert, so that’s what steered me to choose this company over others as the price was pretty much the same. However upon collection the vehicle had not been cleaned at all and in addition the annoying thing is that over 70 Miles had been driven in the vehicle without our permission!
WON’T BE USING THIS COMPANY AGAIN! False advertising & unauthorised use of my vehicle!

18 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

They are thieves

They are thieves. Lies throughout. When I drove there, it was 20 miles North of Manchester airport!! Not 10 minutes transfer time as advertised.
When I got there it was evening rush hour, dark and no signage at all. It was a miracle that I even found the place. From the outset they were unprofessional and I had bad vibes, but I had a flight to catch, so no time for questions.
When I arrived back from Thailand (23 hours travelling and very tired), I called them. The man who I spoke to told me clearly that they were not going to pick me up from Manchester airport!! He told me to get a taxi to them, to pick up my car. He told me that Parking Buddy would reimburse my taxi fare…….all bloody lies.
When I arrived at the parking site, there were many other people there, all had been conned!!
Parking Buddy needs to accept responsibility for this!!!
Bad, bad reviews about these frauds.

20 novembre 2024
Avis spontané
Logo de Parking Buddy

Réponse de Parking Buddy

Dear Valued Customer,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this must have been for you.

We’d like to clarify that our car park partners aim to provide the best service possible. In cases where unforeseen issues arise, customers are encouraged to contact us directly for assistance and reimbursement. Unfortunately, we did not receive any communication from you regarding this matter, which prevented us from addressing your concerns sooner.

For other customers who reached out to us about similar situations, we promptly reimbursed taxi fares and resolved their issues. The car park’s intention was not to leave anyone stranded but to ensure that customers could safely retrieve their vehicles by suggesting a taxi to the site.

We deeply regret that your experience fell short of expectations.

Kind regards,
Buddy Customer Support

Noté 5 sur 5 étoiles

Very polite and efficient service

Very polite and efficient service. And really good timing with return of car.
Very helpful as I had left a small but important item in the car at drop off and this was returned as speedily as possible.
Would definitely use again.

31 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

The whole experience was terrible…

The whole experience was terrible really. The address indicated on the parking voucher was wrong. We drove there just to find ourselves in the middle of nowhere. We called the number on the voucher, they answered at the third try and they gave us a new address 2 miles away. No apologies or other explanation regarding the mistake. We arrived at the indicated address, showed the voucher to the guy at the reception and he said....."no this is not here". You can imagine what we felt at that moment. I insisted he double-check and calls the number I called, he did that then he said "Well...yeah you are here. Just park anywhere you want and look for the van going to the airport." NEVER AGAIN!!!!

5 octobre 2024
Avis spontané
Noté 2 sur 5 étoiles

Will not use again

On my return I had to call a few times before someone picked up the phone and then I was told that my car would arrive in around 40 minutes as they were very busy! I have always used meet & greet car parks and the longest I've had to wait is 20 minutes. To me this is unacceptable. Even though my car was not driven more than needed to park off airport, all my settings - phone connection, saved radio stations were messed up.

24 octobre 2024
Avis spontané
Logo de Parking Buddy

Réponse de Parking Buddy

Dear Valued Customer,

Thank you for taking the time to share your experience. We're truly sorry to hear about the inconvenience you faced during the collection of your car. We understand how important a smooth and timely experience is, especially after a long journey.

We value your feedback and will be addressing this issue with our partners to prevent it from happening again. Your insights help us improve, and we hope you may consider giving us another opportunity to provide a seamless experience, as we continuously strive for excellence.

For future bookings, we recommend exploring some of our other car park options, which may better suit your needs and provide a more reliable experience. If you'd like more information, our team is here to help.

If you'd like to discuss your experience in more detail, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we hope to regain your trust.

Kind regards,
Buddy Customer Support

Noté 2 sur 5 étoiles

Never again

i have used a meet and greet service before and so far have had so many poor experiences - I was reluctant to try again, should have stuck to my guns! Smooth delivery but collection rang over and over again but got busy signal, left several voicemail messages and two text messages and finally someone got back to me and my car re-appeared almost an hour after I got my luggage. Definitely never again.

24 octobre 2024
Avis spontané
Logo de Parking Buddy

Réponse de Parking Buddy

Dear Valued Customer,

Thank you for taking the time to share your experience. We're truly sorry to hear about the inconvenience you faced during the collection of your car. We understand how important a smooth and timely experience is, especially after a long journey.

We value your feedback and will be addressing this issue with our partners to prevent it from happening again. Your insights help us improve, and we hope you may consider giving us another opportunity to provide a seamless experience, as we continuously strive for excellence.

For future bookings, we recommend exploring some of our other car park options, which may better suit your needs and provide a more reliable experience. If you'd like more information, our team is here to help.

If you'd like to discuss your experience in more detail, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we hope to regain your trust.

Kind regards,
Buddy Customer Support

Noté 1 sur 5 étoiles

Driver threat and was very rude

Dropping car was lovely and a good driver but on my return, picking up was horrible. As soon as touch ground, I rang number provided and driver said to ring him when I pass passport control. I rang back and driver said in 20 mins. I rang back in 20 mins, driver said he was dropping off a car he is going back to the office and will get to me in 8mins. In 8 mins I rang the driver, who at this time became very rude and threatened me that if I keep calling him, the longer he would take and did not turn up for another 20mins. When he turned not even a hello, handed me my key and parking ticket asked me to sign and walked away. What a horrible meet and greet experience especially after a long flight I didn’t need that at all. I will not use this people anymore for my parking and will not recommend.

24 octobre 2024
Avis spontané
Logo de Parking Buddy

Réponse de Parking Buddy

Dear Valued Customer,

We are truly sorry to hear about your recent experience with your parking service. Your feedback is extremely important to us, and we deeply regret any inconvenience and disappointment you faced upon your return.

Providing exceptional customer service is our top priority, and our goal is to connect travelers with reliable parking service providers to ensure a smooth journey. It's concerning to hear that this was not the case for you and that one of our parking service providers did not meet your expectations. Please know that we take such matters seriously and have highlighted this issue to them. They have assured us they will investigate and rectify the situation.

Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to restore your confidence in our services.

Kind regards,
Buddy Customer Support

Noté 5 sur 5 étoiles

Very friendly

Very friendly, helpful staff. It was so much easier to have a stand at the airport in the car park. My car was waiting for me when I arrived back to Luton. I would definitely recommend and will use again. Very reasonably priced too.

1 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best parking service I’ve used as…

Best parking service I’ve used as straight forward as it gets drop the car get the bus then on the return from plane to car was about 20 mins super service would definitely use again if flying out of standstead

31 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Very easy and reasonably priced

Very easy and reasonably priced, with a straightforward booking process. This is my second time booking, and the customer service has been excellent. The information provided at the time of booking was helpful. The drivers were courteous and attentive. We will certainly book again in the future.

25 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

The process was seamless from start to…

The process was seamless from start to finish. The information about the car park, including directions and site details, was clear and helpful. The staff were friendly, and the transport to and from the airport was prompt.

1 août 2024
Avis spontané

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