Parkopedia Avis 

Booked and paid for a space in a Britannia carpark in Edinburgh via Parkopedia (£26.49 for 1 day + 19 hours). Received email confirmation with a booking reference number, and can see the details in their app. No mention of how to actually enter the carpark (how to raise the barrier).

Arrived at the carpark and had no choice but to take a ticket to open the barrier. Now I'm faced with having to pay Britannia another £48 for that space when I exit the carpark.

Called Parkopedia and the agent tried to be helpful - no issue with him. Told me to press the button on exit to talk with someone and explain the situation. If I'm forced to pay, email Parkopedia and they'll refund me. We'll see...

Contacted Britannia to see what they had to say. By the way, no sign of any instructions for Parkopedia customers in the carpark - just Britannia signage and Britannia on the ticket. However, when I contacted them, they bluntly said they can't help as Q-Park now run this carpark.

Q-Park tell me they have no record of my booking (reference number or car registration number), that I should have received a QR code (I did not), and that maybe the booking hadn't gone through (it had). Then they ended the chat.

Also, they couldn't tell me how Parkopedia customers are supposed to enter and exit the carpark – they say I need to scan the QR code on the way in, but I don't have one and I don't *think* there was a way to do that anyay (was stressed with a car behind me and no obvious way to enter the booking reference number - the only thing I *did* have).

Appalling service and processes all round.

[Edit: Thanks for the reply here, and also the speedy reply to my email support request/complaint]

Very helpful staff, promp reply and refund.

En vän som sällan är ute ville så gärna till stranden med hunden.sökte på nätet dagen innan vart vi kunde parkera gratis(vi båda är sjukskrivna o fattiga)deras sida skulle vara pålitlig och uppdaterade så litade på detta dum som man är. Står på sidan att dit vi ska är gratis 2h med p-skiva,perfekt då har vi råd att åka dit tänker jag. Inte en "enda" skylt på parkeringsområdet så parkerar och sätter p-skivan. Innan tiden går ut går vi till bilen och den gula sitter på rutan...600kr ska vi nu lyckas trolla fram(fram med lackväskan o nätstrumporna eller) skyltar fanns så klart när man kör in på parkeringen men när där är en väldigt trafikerad cykelväg och gata du ska korsa innan man kör in är den jäkligt lätt att missa. Betalning max 3h tydligen och inte vad deras pålitliga sida skrivit! Förarens ansvar att titta vad som gäller och då behövs inte deras sida heller, helt jä... meningslöst då.Tack för den "underbara"och billiga dagen på stranden i 2h...nu kommer vi stanna hemma hädanefter

Mihaela was very quick with her responses and understanding, and she did a great job we need more people like her

Got great customer service from Mihaela - thank you!!

Avoid rather pay a parking fine ticket then this company

I arranged parking when I had a hospital appointment as I knew there would be no parking available near the hospital. I followed the instructions but they were wrong and I couldn't get in to the car park! It made it very difficult because I had to find somewhere else. I emailed the company, not expecting any response but thought they might update the instructions for the next person. To my surprise, I got a friendly email straight back asking what had happened and my money has been refunded in full with lovely emails apologising! What a change from some companies customer service personnel! I would definitely recommend this company if you need to have a definite space for your car. Very well done, Parkopedia and Serghei who I dealt with all the time. Thank you - you have restored my faith in people!!

I booked parking for Toronto through Parkopedia. When I arrived at the location there was no available parking, as the location was an alley reserved for the salvation army and my vehicle would have been towed if left at that location. I emailed Parkopedia explaining this situation. The parking was provided by a partner agency but Parkopedia dealt with this issue and I was provided with a full refund within 24 hours.

Appalling.
Read the FAQs on Parkopedia’s site and you see “Do I get a guaranteed spot by booking a parking space through Parkopedia?”
And the reply is “Absolutely!”
Well, not absolutely at all. We booked a space in a Pwllheli car park. When we arrived the car park was full. No one was in attendance. No reserved spaces.
3 tours of the car park later, luckily someone left and we got a spot. But that was zero thanks to Parkopedia. I will never use them again.

Edit following Parko’s response:
“unexpected over-occupancy at the car park level”
It wasn’t the least bit unexpected. That is precisely why we booked an “ABSOLUTELY” guaranteed spot.

Employee Mihaela Tocilin was very professional. Mihaela resolved my issue in a timely manner. Thank you Mihaela!

When a lot was closed unknowingly, they refunded my reservation which I greatly appreciated. They were quick with their responses and sorting everything out.

The confusing placement of in app advertisement that looks like your continuing to pay for parking led to my credit card being compromised with unauthorized charges.
As well as the app is just junk and you can't actually get the parking spots that are listed.

Easy, inexpensive and customer service was great answering my questions since I was a first time user. Have already reserved another spot for when I need to work downtown. I recommend this service.

I was nervous about using a parking service I had not heard of before. When I arrived for my reservation the garage was closed, but parkopedia happily refunded my reservation with proof that I paid somewhere else. I will definitely try to use them again since I know they have good customer service.

Scam. Asked for card details, and they stated no payment would be taken, but then attempted to take money under the name of truefitnessvideos. Bank blocked the transaction, and card. Now I have to wait for a new card, and, have the hassle of changing card details set up with other companies. AVOID.

Very professional and kind. I have had a problem with my trip and they understand the situation and help me.

I contacted Parkopedia after I'd had problems booking online and had accidentally double-booked for the next day instead of booking on successive days, so too late to cancel one of those bookings online. Serghei from Parkopedia was very helpful and efficient in sorting out a refund for me for the double booking.

Shows 184 rewiews but cant clicm to see them scammers

I had wanted to use Parkopedia’s web version. It immediately asked me for credit card info for complimentary account iwith disclaimer that my card won’t be charged. I opted out of a music concert ad and yet I was redirected to Frye Media. And I haven’t received any “thank you for registering” email. Now, am anxious that I have compromised my credit card info.