AVOID this garage. Serious safety concerns
I was informed that both the MOT and full service had been completed. However, I was provided with no service documentation, no checklist, and no service stamp, only the MOT certificate.
Upon entering my vehicle, I immediately noticed that warning lights were still illuminated, the oil change warning had not been reset, and the tyre pressures were dangerously low. These issues were present prior to the appointment.
When I raised this, staff initially claimed the service had been completed and that the lights “just needed resetting”. I later confirmed this was untrue when I checked the windscreen washer fluid, which had been completely empty before the visit and remained empty afterwards. At that point, staff admitted they had been busy (apparently they had to do 6 MOTs, before mine) and had forgotten to carry out the service, despite having already charged me.
The situation escalated when the owner’s son became verbally aggressive, shouted at me, and refused a refund. The owner responded similarly when contacted. I felt intimidated and distressed to the extent that I sought advice from the police.
Only after confrontation was the service hurriedly carried out, leaving me with no confidence in the workmanship or the safety of my vehicle.
I believe this raises serious concerns regarding consumer rights, safety standards, and the integrity of services being charged for but not delivered.
Please avoid especially if you’re a woman.
3 janvier 2026
Avis spontané