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Welcome to Clacton Car Sales Ltd, your trusted source for top-quality used vehicles in Clacton-on-Sea. With our years of industry experience, we are dedicated to providing you with a superior car-buying experience. Our knowledgeable team is committed to assisting you throughout the process, ensuring it is stress-free and enjoyable.
Royaume-Uni
3,9
9 avis
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A répondu à 100 % de ses avis négatifs
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Brought my wife a citroen car 3 years ago from ccs and weve never had a problem its just passed its 2nd mot with flying colours,so on that note im gonna see if theyve got anything for me today..as i trust this company..
Normally I don't provide reviews, but I want to make people aware of potential dangerous cars being sold by CCS.
During the warranty I had to return the car due to high pitched noises, the auxiliary drive belt was replaced, under warranty. However, the mechanic noticed that one of the control arms (wishbones) was bent/indented, which is a critical structural defect. This should have been replaced under warranty, but the owner refused, saying that it must have happened after I bought it. (also noticed the car had been resprayed in the same area).
When I bought the Nissan Juke it had a MOT, and service. Mileage was noted at the MOT and when I bought the car. The car had been driven 50 miles between the two dates. Therefore the damage must have been done before I bought the car, but CCS said not.
Please be thorough when buying from CCS, including looking under the car for any obvious damage, which I didn't expect I'd need to do.
Very disappointed in their after sales care, and concerned that I was sold a car with a structural defect.
Réponse de Clactoncarsales
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
To clarify the situation, while carrying out the warranty repair for the auxiliary drive belt, our technician identified damage to one of the suspension wishbones. Based on the nature of the damage, it was assessed as impact damage, consistent with the vehicle having struck a rock, kerb, or other road hazard. Unfortunately, this type of accidental damage is not covered under our warranty.
As you mentioned, the vehicle had passed an MOT before collection. Had the wishbone been bent or damaged to the extent suggested prior to sale, it would have been identified during that inspection. We have no evidence that this damage was present when the vehicle left our premises.
We appreciate that this was frustrating, but we stand by our assessment and the decision made in accordance with the warranty terms. We always encourage customers to contact us if they have any concerns, and we remain committed to providing safe, roadworthy vehicles and fair after-sales support.
⭐⭐⭐⭐⭐
I recently purchased a car from Clacton Car Sales and had a fantastic experience from start to finish. The team were friendly, professional, and made the whole process straightforward and stress-free. There was no pressure at any stage, and they took the time to answer all of my questions honestly and thoroughly.
The car was presented in excellent condition and was exactly as described. The customer service was outstanding, and I felt valued throughout the entire experience. It’s refreshing to find a dealership that is genuinely helpful and focused on customer satisfaction.
I would highly recommend Clacton Car Sales to anyone looking for a quality vehicle and excellent service. Thank you to the team for making the experience such a positive one.
Réponse de Clactoncarsales
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear that you had a positive experience with us and that our team made the process straightforward and stress-free. We believe buying a car should be an enjoyable experience, so it's great to know you felt well looked after and never under any pressure.
Your kind words about our customer service and the condition of your vehicle mean a great deal to the whole team. We work hard to ensure every customer receives honest advice and leaves confident in their purchase.
Thank you again for choosing Clacton Car Sales. We wish you many happy miles in your new car, and if there's ever anything we can help with in the future, please don't hesitate to get in touch.
Just bought a lovely little car from this dealership and we're very happy with the service and help given by the very friendly and efficient staff. Would recommend Clacton Car Sales to all.
Réponse de Clactoncarsales
Thank you for your wonderful review!
We're so pleased to hear you're happy with your new car and the service you received from our team. It's great to know our friendly and efficient approach made your experience a positive one.
Your recommendation means a lot to us, and we really appreciate you taking the time to share your feedback. We wish you many happy and safe miles in your new car, and if we can help with anything in the future, we're always here.
Thank you for choosing Clacton Car Sales!
Just to say thanks to all the staff at Clacton car sales and in particular to the legendary salesman Paul for a great experience. It made up for a pretty poor experience we had buying a used car at another garage in the Clacton area, well done all.
Réponse de Clactoncarsales
Hey there!
Wow, that's fantastic to hear! It always makes our day to get feedback like Nigel's. We're super proud of Paul and the whole team at Clacton Car Sales for turning things around and providing such a great experience. It really highlights what we aim for – making sure our customers feel valued and leave happy, especially if they've had a less-than-ideal experience elsewhere.
Thanks for sharing this one! 😊
Very happy with the help with which we received when we were looking for a new vehicle. Paul and Anna were very helpful in the purchase of the car thank you very much
Réponse de Clactoncarsales
Oh, that's absolutely fantastic to hear! We're so thrilled that Royston Wood had such a positive experience when finding their new vehicle.
It's wonderful to know that Paul and Anna were super helpful throughout the purchase. They're both really dedicated to making things smooth and easy for our customers, so this feedback will definitely make their day!
Thanks so much to Royston for sharing their kind words – we really appreciate it! 😊
Just purchased my car from Clacton Cars and Iwas most impressed by the first class service.
I would use them again.1
Réponse de Clactoncarsales
That's fantastic to hear, James! Thanks so much for sharing your experience. We're really chuffed that you found our service first-class and that you'd consider us again – that means a lot!
It's always brilliant to know our customers drive away happy. We're constantly getting new cars in, and right now we've got a fantastic selection of 54 vehicles on the forecourt. If you ever pop by again, you'll see we've got everything from popular models like the Fiat 500 and Ford Fiesta to some lovely Audis and Vauxhalls, with prices ranging from £995 all the way up to £76,995!
Thanks again for your wonderful review, James! We really appreciate it.
Very happy with this company, they dealt with my purchase in a professional way, were friendly and polite, many thanks from Colin.
Réponse de Clactoncarsales
Colin, thank you so much for your kind words and 5-star rating! We're thrilled you had a positive experience with us and appreciate your business. We hope to see you again soon!
I bought a car from Clacton Car Sales , when the car would not start one morning the RAC rescue service diagnosed a faulty . alternator . The RAC took the car to Clacton Car Sales for the alternator to be replaced , the next day Clacton Car Sales told me the car repair had been completed , when I picked up the car I was charged £150.00 and told the car had been repaired . That day I drove 15 miles and the car broke down again , the RAC attended again and said it was the same problem Clacton Car Sales just charged the battery . The RAC took the car to an approved RAC garage who confirmed that the faulty alternator had not been replaced or repaired . When I went back to Clacton Car Sales I was threatened and abused , I'm 72 years old !
Réponse de Clactoncarsales
Thank you for reaching out and sharing your experience. I want to clarify that the vehicle in question was sold many years ago, and the circumstances surrounding its repair are important to address.
While we understand you say you encountered issues with the car after it was repaired as you have said, I assure you that our team treated you with respect during your visit. It is not our policy to be abusive or threatening to any customer.
As for the charges, they were for the work carried out at the time. We strive to maintain transparency in all our transactions. I regret that your experience did not meet your expectations, and I appreciate your feedback.
Please feel free to reach out if you would like to discuss this further.
Sincerely,
Clacton Car Sales Ltd
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