We have bought many BMW's over the years from Partridge BMW and dealt with Kevin Diaper many times he is a true credit to the business with his professional manner vast knowledge and friendliness that... Voir plus
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Esther and her team at Partridge went above and beyond for me with my car. I’m so please to have it back . Esther kept me up to date every step of the way with what repairs were needed. Excellent ser... Voir plus
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Partridge kept me up to date on the delivery date and time for new BMW iX3. The whole process was very well organised and I received a call from the Acumen delivery driver with a 30 minute window for... Voir plus
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Izabela picked up my query whilst her colleague was on holiday. She dealt with the problem to conclusion, very quickly and efficiently, explaining exactly what was needed. Top customer service.
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À propos de l'entreprise
Écrit par l'entreprise
We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.
Coordonnées de contact
Stoney Croft Rise 1, SO53 3YU, Chandler's Ford, Royaume-Uni
- 02380 689800
- mail@partridgebmw.co.uk
- partridgebmw.co.uk
4,7
Excellent
968 avis
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A répondu à 88 % de ses avis négatifs
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Purchasing a bmw i4
My partner and I visited partridge bmw for the first time we met raj to enquire about an i4 , he was extremely helpful knowledgeable and made the purchase of the bmw a very pleasant experience. Raj is an exceptional sales executive ! Partridge bmw are an exceptional bmw dealership in every way we would highly recommend them .
10 avril 2026
Avis spontané
Réponse de Partridge BMW
Hi Anthony,
We’re delighted to hear that your first visit to Partridge BMW was such a positive experience. It’s great to know Raj looked after you so well and made the process of purchasing your i4 both smooth and enjoyable. We'll be delighted to pass on your kind words to him.
We truly appreciate your recommendation and hope to welcome you both back again in the future. Enjoy your new BMW
Best Wishes The Partridge Team!
Obvious fault with window not found and no response from the service department
The car was dropped off at Partridges on the 27th of February with a report of water ingress in the passenger cabin. The water first appeared in the rear right-hand side and then in the front right (driver's footwell). I mentioned that the window did not work in the rear right-hand side and that the vapour barrier may have come away on the inside of the door.
At the point of handoff, Partridges said that the door would be stripped down and investigated for water ingress.
Partridges then stated that water ingress was found to be a perished grommet in the bulkhead. So, the dashboard would need to be removed. During this work it was found that the sound insulation around the heater box had perished and had to be replaced.
Partridges mentioned that no fault was found with the window and that it was initially stiff but worked as expected thereafter.
On receipt of the car and upon getting home and checking the car over, the rear window did not work—the window would only move 2–3mm each time the window control was operated. The inside of the car sounds worse than before; it sounds like there is missing / reduced sound insulation between the engine bay and the driver's cabin.
I contacted Partridges via email on 31st March—no reply. I followed up with a phone call asking to speak with the service contact on the morning of 2nd April, asking for a call back. No reply. I phoned back in the afternoon asking for an update; the person took my details, but I have not received a call back or any response.
The cost of the work was £2.5k+, and I am left with a car with the window still not working, uncertain if the window had been fully tested for water ingress, and with a louder engine noise whilst driving. A disappointing experience—I do not understand why simple customer service principles are not observed by this dealership.
Edit:
16/04/2026
I have downgraded this review from two stars to one. Reason is after getting in touch with the dealership a meeting was scheduled with a customer care representative and a technician to discuss the issues. I visited the dealership to only find that the two representatives were not available at the time.
I will now be progressing by using a company other than Partridge BMW to sort out the issues they created.
2 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi James,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you’ve raised following your recent visit, particularly in relation to the outcome of the work and the lack of communication afterwards. This is not the standard of service we strive to deliver.
We understand how disappointing this must be, especially given the level of cost involved, and we sincerely apologise for the frustration caused.
A member of our management team has attempted to contact you this morning and has also sent you an email directly. We would very much welcome the opportunity to discuss this with you in more detail and work towards resolving your concerns.
Please do respond to the email or contact us at your convenience, and we will ensure this is treated as a priority.
Best Wishes The Partridge Team
BMW 320i
From my initial visit until I collected a car Zoe Hughes was very helpful, patient and attentive.
Being ancient I find all your online systems annoying and complicated but Zoe assisted me to get through them.
26 mars 2026
Avis spontané
Réponse de Partridge BMW
Dear Nick
Thank you very much for your kind and thoughtful review.
We are truly pleased to hear that Zoe provided such attentive, patient, and supportive assistance throughout your experience with us. Your comments will be shared with her, and we am certain they will be greatly appreciated.
We also value your feedback regarding our online systems. We understand that these can at times feel complex, and we are always on hand to ensure everything is made as clear and straightforward as possible, with personal support whenever required.
It was a genuine pleasure assisting you, and we wish you many enjoyable and comfortable miles in your new BMW.
Best wishes The Partridge Team
Very Positive Experience!
My car recently had its timing chain replaced… I dealt with David Roberts and he was nothing short of brilliant, he’s an absolute credit to your company. The Technician was also very professional and informative! 😀
30 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi,
Thank you so much for your kind feedback!
We’re delighted to hear that your experience was such a positive one. David will be especially pleased to know he made such a strong impression. It’s also great to hear that our Technician provided a professional and informative service throughout.
We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future!
Best Wishes The Partridge Team
Professionalism, timely reply
I have received timely updates, with professionalism. The Corporate Relationship Executive Adriana S is always there to answer my questions.
Exactly the treatment that you would expect from a BMW dealership.
27 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi Pedro
Thank you for your great feedback.
We are pleased to hear your Partridge experience went smoothly and Adriana will be delighted to know her support made a difference.
We really appreciate your comments and look forward to assisting you again in the future.
Best wishes The Partridge Team
Great experience and communication
Adriana Sabotinova has been extremely helpful on the corporate side with my queries and requests. Highly recommended
27 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi Gary,
Thank you for your great feedback!
We’re delighted to hear Adriana has been so helpful in supporting you with your queries and requests on the corporate side. We’ll be sure to pass on your kind words to her.
Thank you again for your recommendation!
Best Wishes The Partridge Team
First class service from the moment the…
First class service from the moment the door opens at their offices to the customer care and hard work all the sales team provide as well.
26 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi Andrew
Thank you so much for your wonderful review, your comments will be appreciated by everyone and we are truly delighted to receive such praise.
We look forward to welcoming you again to Partridge in the future.
Best wishes The Partridge Team
Fantastic customer service
Speaking with Adriana from the deliveries team over at Partridge was a sterling experience. I have ordered a company vehicle through a leasing company and was nervous around the frequency of updates on approach to my delivery date. The information, reassurance and transparency that were provided through our interaction with Adriana were second to none. Instantly, any concerns I had were alleviated and was armed more information than I could have hoped to obtain. Thank you so much for the 5* service!
20 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi Danail
Thank you so much for your fantastic review. We are delighted to hear that your Partridge experience with Adriana from our deliveries team was such a positive one.
Your kind words and recognition of her efforts truly mean a lot, and we will be sure to pass on your feedback to her.
Thank you again for choosing Partridge — we hope you enjoy your new vehicle and look forward to assisting you again in the future.
Best wishes The Partridge Team
Highly recommended Partridge bmw
Highly recommended Partridge BMW, especially Mitchell. Very professional and friendly service, was extremely helpful and knowledgeable. The process of enquiring about a car to collection day was made simple with no stress, any of my questions were answered extremely quickly so was left feeling confident in my purchase. A big thankyou to him.
13 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi Katie,
Thank you for your kind review and recommendation.
We’re delighted to hear that you had such a positive experience with Mitchell and that he was able to make the process from enquiry to collection simple and stress-free. Providing professional, knowledgeable, and responsive service is something we pride ourselves on, so it’s great to know this came across during your purchase.
I will be sure to pass your feedback on to Mitchell, who will really appreciate your comments. Thank you again for choosing Partridge BMW, and we hope you enjoy many happy miles in your new car.
Best Wishes The Partridge Team
Professional and very helpful throughout
Professional and very helpful throughout
10 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi Chris
Thank you for taking the time to leave a review of your recent Partridge experience, which is very much appreciated and we will certainly share with the Team.
Best wishes The Partridge Team
Lovely Experience
Zoe Hughes is the kind of sales person I want to do business again with! She has been amazing from start to finish, never pushy always helpful thank you for making my experience an enjoyable one 😊
6 mars 2026
Avis spontané
Réponse de Partridge BMW
Hi Janine
Thank you for the amazing review, we are so delighted that Zoe's style made the sales process enjoyable, we know she will be thrilled with such praise and we wish you many happy miles in your BMW.
Beset wishes The Partridge Team
Top class service
Marius, Zdenek and Terry always, always deliver top class service. Very responsive and attentive. Thank you all.
6 mars 2026
Avis spontané
Réponse de Partridge BMW
Dear Tufael
Thank you so much for your wonderful comments, which are truly appreciated and we know the Team will be delighted to receive.
We look forward to welcoming you in the future.
Best wishes The Partridge Team
Great Experience
Partridges made the purchase of my new car smooth and simple.
Zoe Hughes conducted the transaction with the highest professionalism, keeping me updated every step of the way. Taking ownership on the day was a joy!
Thank you Zoe, and thank you Partridges.
27 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Sand
Thank you so much for your wonderful review of your Partridge experience.
It is fantastic to know that handover day was such a joy — always a special moment and we will certainly pass your kind words on to Zoe; she will be thrilled to hear them.
Wishing you many happy miles in your new car, and we look forward to welcoming you back in the future.
Best wishes The Partridge Team
New Company Vehicle
Have previously used Partridge for my new company vehicles and have found the user experience to be extremely friendly with great 2 way communication. Their staff are very knowledgeable, especially in relation to queries that I had with my new vehicle before i took delivery. Even the delivery of my new car was conducted very professionally. Overall a very pleasurable experience and would definitely recommend.
26 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Scott
Thank you so much for your fantastic review!
We are absolutely delighted to hear that you had another positive Partridge experience when arranging your new company vehicle and especially pleased that the handover and delivery process met your expectations — collecting a new vehicle should always feel special and seamless.
Your recommendation truly means a lot to our whole team.
We look forward to supporting you again in the future — enjoy your new car!
Best wishes The Partridge Team
HIGHLY recommend Mitchell at Patridge…
HIGHLY recommend Mitchell at Patridge BMW. He’s gone above and beyond for the purchase of my new X1, including home delivery. Service and communication has been excellent - top class dealership!
20 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Hannah
Thank you for taking the time to leave some a wonderful review for Mitchell and for the recommendation, which is truly appreciated.
We are delighted to learn that you have had a good purchasing experience and we know Mitchell will be thrilled to receive such fabulous feedback.
Wishing you many happy motoring miles in your new BMW X1.
Best wishes The Partridge Tea,
Exceptional Customer Service and Experience !!
Alexander Watts !!!!
Exemplary customer service and exceptional experience throughout from day one pre purchase of our brand new BMW 3 series through to purchase and even post purchase !!!!
Alexander Watts has been extremely kind understanding and patience and went above and beyond to resolve any queries we had with utmost urgency and also in a very timely and professional manner !!
Highly highly highly recommend partridge BMW as the entire team including Nick Irish …. Nick Oliver and especially Alexander Watts have been very welcoming friendly and professional!!!!
6 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Vishal
Thank you so much for taking the time to share such a wonderful review, we are absolutely delighted to learn of your experience and even more pleased it met your expectations, which is exactly what we strive for.
Alex will be especially pleased to read your kind words. His commitment to providing attentive, responsive and professional service is something we are very proud of too. Its also fantastic to hear that Nick Irish and Nick Oliver helped make your experience welcoming and enjoyable.
Your recommendation truly means a great deal to the whole team at Partridge BMW. We wish you many happy miles in your new BMW, and we look forward to welcoming you back in the future.
Best wishes, The Partridge Team
X3 was recovered to this dealership…
X3 was recovered to this dealership 15/2/26 following 2 tyre punctures caused by potholes. 2 very expensive tyres were fitted and the car collected. Unfortunately there was significant vibration between 50-70 mph. Took the vehicle to local KwitFit who found the wheels were over 40 grams out of balance. Upon complaining to Partridge BMW I was told their balancing machine was out of service so they may have been missed! Wow and this is a BMW dealer ! Shocking experience I would not recommend.
Latest update 5th March, the dealership contacted me and got the vehicle back in to check and organised replacement wheels, now fixed but should have been done in the first place. Great service from David Roberts, Thank You
16 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Jonathan
Thank you for taking the time to update your review.
Firstly, please accept our sincere apologies for the inconvenience you experienced following your original visit. This is certainly not the standard we aim to deliver, and we truly appreciate you bringing it to our attention.
We are very pleased we were able to welcome you back to the dealership and ensure the matter was fully resolved. It is wonderful to hear that David Roberts was able to assist and make sure everything is now exactly as it should be.
Thank you again for giving us the opportunity to put things right, and for recognising the service provided. Your feedback means a great deal to the team, and we look forward to supporting you again in the future.
Kind regards The Partridge Team
Hi Jonathan
Thank you for your review.
We are very sorry to read of your concerns following your recent visit. This is certainly not the level of service or workmanship we aim to provide, and we fully understand your frustration.
We have been trying to contact you to discuss this matter directly and arrange a mutually convenient time to inspect the vehicle and review what has happened. We are keen to resolve this for you as quickly as possible and ensure everything is addressed properly.
Please do get in touch with us at your earliest convenience so we can investigate fully and put things right
Kind regards The Partridge Team
Izabela Lazi at Partridge Hampshire has…
Izabela Lazi at Partridge Hampshire has been absolutely superb in pulling out all the stops to meet a clients requirement for a quick turn around on his M5.
Service levels like this rarely exist in our industry, have to say she's been an utter breath of fresh air with a can do attitude. Massive thank you to her, Marius, Shaun and Terry.
19 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Stuart
Thank you so much for your fantastic feedback.
We are absolutely delighted to hear about the recent Partridge experience with Izabela Lazi and the team. This is exactly the level of service we strive for, so it is wonderful to know Izabela’s can-do attitude made such a positive impression.
We will be sure to pass on your kind words to Izabela, Marius, Shaun and Terry — they will be thrilled to hear this recognition.
Thank you again for taking the time to share your experience, and we look forward to supporting you again in the future.
Best wishes The Partridge Team
Vehicle delivered as promised
Vehicle delivered as promised - updated along the way. Izabela extremely helpful in a follow up call with helping me decipher all the technology! Great service, thank you very much to all involved.
16 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Mark
Thank you so much for your kind words!
We are delighted to hear your vehicle was delivered as promised and that you felt well-informed throughout the process. We will pass on your lovely feedback to Izabela — she will be so pleased to know her follow-up call and tech guidance made a difference.
Enjoy all the new features, and if you ever need anything at all, we are just a call away. Thank you again for choosing us!
Best wishes The Partridge Team
Fantastic experience
Fantastic experience. Alex was great with me it sorting out my new car. It was seamless and easy with no pressure whatsoever
13 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Rishi
Thank you for taking the time to let us know about your recent Partridge experience, which we are delighted to read.
We will certainly pass on to Alex, who we know will be equally thrilled with your feedback.
We wish you many happy motoring miles in your new BMW.
Best wishes The Partridge Team
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