We have bought many BMW's over the years from Partridge BMW and dealt with Kevin Diaper many times he is a true credit to the business with his professional manner vast knowledge and friendliness that... Voir plus
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Esther and her team at Partridge went above and beyond for me with my car. I’m so please to have it back . Esther kept me up to date every step of the way with what repairs were needed. Excellent ser... Voir plus
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Partridge kept me up to date on the delivery date and time for new BMW iX3. The whole process was very well organised and I received a call from the Acumen delivery driver with a 30 minute window for... Voir plus
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Izabela picked up my query whilst her colleague was on holiday. She dealt with the problem to conclusion, very quickly and efficiently, explaining exactly what was needed. Top customer service.
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À propos de l'entreprise
Écrit par l'entreprise
We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.
Coordonnées de contact
Stoney Croft Rise 1, SO53 3YU, Chandler's Ford, Royaume-Uni
- 02380 689800
- mail@partridgebmw.co.uk
- partridgebmw.co.uk
4,7
Excellent
968 avis
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A répondu à 88 % de ses avis négatifs
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Just taken delivery our approved used…
Just taken delivery our approved used car from BMW at Southampton and could not be happier. Living 300 miles from Southampton, I was a bit unsure of buying a car that I have not seen in the flesh. James was happy to send multiple videos and photos of the car as it went through the prep process. He was always on hand to answer my numerous questions or concerns, even at the weekend. I would not hesitate in using Partridge BMW in the future. Excellent service from start to finish. Selling cars just how it should be done.
6 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Dick
Thank you very much for taking the time to leave such a fantastic review of your recent Partridge experience. We are delighted to hear how happy you are with your BMW and that the distance didn’t stand in the way of a great experience.
It is especially pleasing to know that James was able to put your mind at ease, that level of care is exactly what we strive for.
Your kind words about the purchasing process from start to finish means a great deal to the whole team. We truly appreciate your trust in Partridge of Hampshire and look forward to welcoming you back in the future. Enjoy every mile in your new car!
Best wishes The Partridge Team
Genuine and true customer service support…
Absolutely loved the support and efforts Izabela Lazi provided in helping setup my new vehicle and connect to the My BMW app.
Genuine customer service support!
3 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Sam,
Thank you for your lovely feedback.
We’re really pleased to hear that Izabela was able to support you with setting up your new vehicle and getting you connected to the My BMW app. Providing genuine, helpful customer service is exactly what we aim for, so it’s great to know this came through in your experience.
We’ll be sure to pass your kind comments on to Izabela, and we hope you continue to enjoy your new BMW.
Best Wishes The Partridge Team
Just a car from Partridge BMW and Zoe…
Just a car from Partridge BMW and Zoe Hughes was lovely, listened and found a car that was perfect for me. Great service.
30 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Simon,
Thank you for your kind review and for choosing Partridge BMW. We’re delighted to hear that Zoe provided such a positive experience and took the time to listen and find the perfect car for you.
Delivering great service and matching our customers with the right vehicle is exactly what we aim for, so it’s wonderful to know this was achieved. We hope you enjoy your new car and look forward to welcoming you back to Partridge BMW in the future.
Best Wishes The Partridge Team
I have just bought a beautiful new BMW…
I have just bought a beautiful new BMW convertible from Partridge BMW and the service was outstanding from start to finish. Mitchell Woollard was exceptionally helpful, taking the time to understand my needs and ensuring I selected the right car for me. He made the entire process easy, clear, and stress-free. He also worked really hard to ensure the car was delivered for the end of January as promised and he even handed it over on his day off! I wouldn’t hesitate to recommend Partridge BMW - and Mitchell in particular - to family and friends. A huge thank you Mitchell!
1 février 2026
Avis spontané
Réponse de Partridge BMW
Hi Kate,
Thank you very much for taking the time to share your experience with us. We’re delighted to hear how pleased you are with your new BMW convertible and that your journey with Partridge BMW was outstanding from start to finish.
Mitchell will be thrilled to read your comments. He takes great pride in understanding our customers’ needs and ensuring the whole process is as smooth and enjoyable as possible, so it’s fantastic to know this came across so clearly. Delivering the car on time, even on his day off, really reflects his commitment to customer care.
Thank you again for your recommendation and kind words. We hope you enjoy every mile in your new BMW and look forward to welcoming you back to Partridge BMW in the future.
Best Wishes The Partridge Team
My daughter recently purchased a very…
My daughter recently purchased a very lovely BMW from Mitchell of Partridge. The whole experience was very smooth , professional and delivered with a smile. Would highly recommend.
30 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Beth
Thank you very much for your kind words and recommendation. We are delighted to hear that your daughter had such a smooth and enjoyable experience with Mitchell at Partridge, and that she’s happy with her BMW.
Your recommendation truly means a lot to us, and we’ll be sure to pass your lovely comments on to the team.
Wishing her many happy journeys ahead, and we hope to welcome you back again in the future.
Best wishes The Partridge Team
Great company
Great company! I ordered the car and was kept very well informed during the process. I had to change delivery address at short notice and they agreed to that, which was excellent. The delivery from their logistics company was very smooth and hand over excellent. The after care was also very good, and genuine! Would highly recommend.
30 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Graeme
Thank you so much for the lovely review!
We are really pleased to hear you felt well informed throughout the process and that we could help with the delivery address change at short notice. It’s great to know the delivery and handover went smoothly and that our aftercare stood out to you as well.
Your recommendation truly means a lot to the whole team — thank you for choosing us and enjoy your new car.
Best wishes The Partridge Team
I bought a car from Partridge BMW and…
I bought a car from Partridge BMW and the service was outstanding from start to finish. James Ractliffe was incredibly helpful, taking the time to understand our needs and making sure we chose the right BMW for our family. He made the entire process easy, clear, and stress-free. I wouldn’t hesitate to recommend Partridge BMW - and James in particular - to family and friends.
30 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Amy
Thank you so much for taking the time to leave such a kind review!
We are delighted to hear that your experience at Partridge of Hampshire was outstanding from start to finish. James will be thrilled to know that he helped you find the perfect BMW.
Your recommendation truly means a lot to us, and we hope you enjoy every moment with your new car.
We look forward to welcoming you back in the future.
Best wishes The Partridge Team
Great communications
My new iX3 is being delivered by Partridge on behalf of the lease company and the communication in the process from initial order to be now has been great. Adriana has been my point of contact and has been really helpful in answering any questions on specification and keeping me up to date with the production process.
29 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Chris
Thank you very much for your kind feedback. We are really pleased to hear that the process from your initial order through to delivery has been such a positive experience and that communication has been clear throughout.
Adriana will be delighted to hear your comments and to know her help with specification queries and production updates was appreciated.
We hope you enjoy your new iX3, and thank you for choosing Partridge.
Best wishes The Partridge Team
Great service, hospitable and helpful staff
The convenience of the dealership, how they initially handled my preliminary enquiries, organising the test drive and the personable attention provided by Mitchell was very professional. Nothing seemed too much trouble.
28 janvier 2026
Avis spontané
Réponse de Partridge BMW
Dear Mr Lawford
Thank you for your lovely feedback. We are glad to hear that you have enjoyed the Partridge experience and found the process smooth and professional.
Mitchell will be delighted that his approach has made such a good impression and we really appreciate you taking the time to share your experience.
Best wishes The Partridge Team
Our daughter recently purchased a new…
Our daughter recently purchased a new car from here and we dealt with Mitchell. He was fantastic and made the whole experience really relaxed for her and managed to make the purchase not only positive but recognised and retained the excitement for her. It was a big purchase and her dream car, so I was really appreciative of his approach and professionalism throughout! She’s so happy and Mitchell was a big part of that. Thank you.
24 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Ben,
Thank you for taking the time to leave such a positive review with your daughter's experience whilst purchasing her new BMW. We know Mitchell will be delighted with these comments and we wish your daughter many happy motoring miles!
Best Wishes The Partridge Team
Excellent communication
Excellent communication, Zoe Hughes provided a professional service the process at all times.
28 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Joseph,
Thank you for taking the time to leave such a great review and we are delighted to learn that Zoe was able to assist and provide the professional service you deserve.
We know she will be thrilled to receive such praise.
Best wishes The Partridge Team
Customer Services
Getting in touch with customer services is great. The team replies back immediately. I would like to make a special mention to Adriana Sabotinova for her positive outlook and helpful and prompt reply . Thanks Adriana.
22 janvier 2026
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Réponse de Partridge BMW
Hi,
We are delighted to learn that Adriana was able to assist you, we know she will be very pleased with your comments.
Wishing you many happy motoring miles.
Best wishes The Partridge Team
My journey started at Snows BMW…
My journey started at Snows BMW Portsmouth. I contacted them with what was looking for. A few emails went back a forth, and then nothing. So I decided not to give them anymore of my time, so I travelled to partridge BMW and I sat with Seb. He gave me the attention I deserved. Seb knew what I wanted but suggested areas that thought would disappoint me compared to my previous car. So we went through a few options and we found a car perfect for me.
The whole process was streamlined and professional.
I will definitely be back here again when the time for a new vehicle arrives.
22 janvier 2026
Avis spontané
Réponse de Partridge BMW
Thank you so much for taking the time to share your experience. We are really pleased to hear that Seb took the time to understand what you were looking for and guided you honestly through the options to find the right car for you. Providing clear advice, genuine attention, and a smooth, professional process is exactly what we aim for, so it’s great to know that came through.
We truly appreciate your kind words and look forward to welcoming you back to Partridge BMW when the time comes for your next vehicle.
Enjoy the new car!
Best wishes The Partridge Team
We had a not so great experience to…
Not a great experience to start with, but James Ractliffe saved the day.
It would have been nice if the car had been professionally cleaned inside.
25 janvier 2026
Avis spontané
Réponse de Partridge BMW
HI Harminder
Thank you so much for sharing your feedback with us. We are really sorry that your experience didn’t get off to the best start, but we are happy to hear that James was able to turn things around for you – we will be sure to pass your kind words along to him.
We completely understand your disappointment about the car not being professionally cleaned inside, and we are sorry about that. This is not the experience we want for our customers, and your feedback helps us improve.
Thanks again for taking the time to let us know, and one of the Management Team will be making contact with you today.
Best wishes The Partridge Team
Went the extra mile
I brought a car from BMW partridge and can't speak highly enough of the service I received. Sebastian and the manager went the extra mile in helping me . He arranged to bring a car to me to test drive as I could not get there on the planned day and helped me in getting the right car . Nothing was too much trouble and I got a good deal on the car I eventually decided on. Thanks BMW for making the whole process a happy one . 😊
22 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Miki
Thank you so much for taking the time to share your experience. We are delighted to hear that Sebastian and the management team were able to go the extra mile and make the process smooth and enjoyable for you. Providing flexible, customer-focused service is something we pride ourselves on, so it’s wonderful to know this made a real difference.
Congratulations on your new car, and thank you for choosing BMW Partridge — we truly appreciate your recommendation and look forward to welcoming you again in the future.
Best wishes The Partridge Team
James was very helpful
James was very helpful, he got us an amazing deal after some back and forth from my partner. Excellent service
22 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Kelvin
Thank you for taking the time to leave such a great review and we are delighted to learn that James was able to assist and support with your car purchase .
We know he will be thrilled to receive such praise and we wish you many happy motoring miles.
Best wishes The Partridge Team
Great & proactive customer service.
Great & proactive customer service.
TBH me being a company car driver (have ordered the Neue Klasse iX3 via my employer's fleet operations team) I wasn't expecting to receive any information or updates regarding my order direct from the dealership.
I therefore was pleasantly surprised when Adriana from Partridge of Hampshire BMW reached out for a final confirmation of the specification before placing the order on the factory, and to provide both a preliminary delivery date & precis of next steps etc.
Would recommend Partridge BMW for serious consideration on this experience.
19 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Andrew,
Thank you for your lovely review, we are delighted to learn that Adriana was able to assist with the new BMW, we know she will be very pleased with your comments.
If we can be of any further assistance, please do make contact.
Best wishes The Partridge Team
Very Professional
Just purchased a second hand car. Very professional service from Zoe and others to make sure the car was in its best condition. Many thanks!
13 janvier 2026
Avis spontané
Réponse de Partridge BMW
Thank you so much for your kind review!
We are delighted to hear you had a positive experience and that Zoe and the team were able to help ensure the car was in top condition.
We truly appreciate your support and wish you many happy miles ahead.
Best wishes The Partridge Team
Fantastic customer service from start to finish
I took delivery of a brand new EV Mini today via Partridges corporate lease. Whilst awaiting my delivery I contacted the teams on a few occasions with different queries and their response time was fantastic. Despite being some 3 hours away from the dealership my vehicle was with me at 8:30am today and the delivery driver was great. However it was Izabela Lazi from the corporate team whom went above and beyond in helping me resolve issues I was having trying to charge publicly following two phone calls I’d made to Mini Assist; Despite it being early evening she was thorough in her trouble shooting and assured me despite their close of business time approaching, she would not finish her shift and leave me without a resolution. Thank you Izabela!
13 janvier 2026
Avis spontané
Réponse de Partridge BMW
Dear Charlotte
Thank you so much for taking the time to leave such a detailed and positive review. We are delighted to hear that your EV MINI delivery went smoothly and that our team were able to support you so well throughout the process.
It’s great to know our response times and delivery service met your expectations, especially given the distance involved. We will also be sure to pass on your kind words to Izabela Lazi — she will be thrilled to hear her dedication and commitment made such a difference. Going the extra mile for our customers is exactly what we strive for.
Enjoy your new EV MINI, and please do not hesitate to get in touch if we can help with anything in the future!
Best wishes The Partridge Team
Energetic, considerate and professional, Zoe Hughes
Everything we were considering in a 'used' car was taken into account. Zoe listened to us and found the 'spec' we were looking for. She was professional, considerate and passionate about selling, without being 'pushy'. A delightful sales person to deal with.
3 janvier 2026
Avis spontané
Réponse de Partridge BMW
Hi Wendy
Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive Partridge experience with Zoe. She takes great pride in listening carefully to our customers and finding the right vehicle to suit their needs, so it’s wonderful to know this came across.
We will be sure to pass on your kind comments to her, which we know she will be thrilled to receive.
Enjoy your new car, and thank you again for choosing us.
Best wishes The Partridge Team
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