Hi - Does anyone have any idea why Passto services are suspended? They are not contactable and went ghost suddenly
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I had done Remittance through PassTo aap on 19th November. Usually money reaches destination account instantly. However, on this occasion it has still not reached. PassTo aap says, in progress. I c... Voir plus
L'entreprise a répondu
Deposit from Bank to Account happens in instant. If all numbers in Info we provide, are correct... money actually lands into beneficiary Bank Account in less than one hour. That's very quick.
L'entreprise a répondu
iam new to this money tranasfer appwhereas this one has become my favourite, it helps me to transfer money quickly, intuituve ui, and very supportivr team who helped me whenever iam stuck keep rock... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Global Money Transfers PassTo offers you reliable and faster international money transfers with mind-blowing exchange rates and clear pricing with no hidden or sneaky fees.
Coordonnées de contact
60 Cannon Street, London, England, EC4N 6NP , London, Royaume-Uni
- +44 20 3389 7959
- support@passto.com
- passto.co.uk
4,1
Bien
233 avis
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Pass to team is so supportive and…
Pass to team is so supportive and helping their customers in all situations. I am very happy with pass to support team.
Thanks Pass to support team for helping me after sending money to wrong account.
14 novembre 2023
Avis spontané
Réponse de PassTo Money Transfer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Recommend to use PassTo
I was not sure about the platform and I had doubts in my mind if it is fine to use PassTo. I can confirm that my transaction was successful in the end even though I had to try thrice for some reason I am not sure of.
Would surely recommend to go ahead and use PassTo- I did not have any problems with my intended use.
6 novembre 2023
Avis spontané
Réponse de PassTo Money Transfer
We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@passto.co.uk
Have a wonderful day!
Extremely disappointed, will avoid at all costs in the future.
Extremely disappointed with my recent experience. They held my money without depositing it into the recepient bank account and were asking for documents to prove source of funds. Even after providing the relevant documents, kept asking for more. I'm fed up and there is no way to cancel the transaction from the App. They could have easily asked for this information when initiating the transfer but no they will take the deposited money and play games in the name of compliance.
30 octobre 2023
Réponse de PassTo Money Transfer
We genuinely appreciate you sharing your recent experience with us, and we'd like to extend our sincere apologies for any inconvenience you've faced. Your feedback helps us to continually improve our services.
We want to clarify that as a regulated financial institution under the supervision of the Financial Conduct Authority (FCA), we are obligated to follow strict compliance procedures to ensure the safety and security of our customers' financial transactions. While these requirements are in place to prevent financial irregularities and money laundering.
We also understand your frustration with the request for additional documents. We acknowledge that the timing and request process could be improved, and we're actively working on streamlining this aspect of our service to provide a more seamless experience for our customers.
We would like to highlight that we cannot ask all customers to provide all information before making a transaction, as this is not a requirement for all transactions. Compliance requirements vary depending on several factors.
We are pleased to inform you that your remittance has been successfully completed, and the funds have been deposited into the recipient's bank account. We apologize for any delays or inconveniences you may have encountered during this process.
Once again, we genuinely appreciate your feedback, and we are committed to providing you with a more efficient and customer-friendly experience in the future. We value your trust in PassTo and look forward to serving you better in your future transactions.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.
Best regards,
PassTo Support Team
Excellent 👌
24 octobre 2023
Avis spontané
Réponse de PassTo Money Transfer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Hello there i think there are more…
Hello there i think there are more money transfer apps that offer no fees with bkash transfer and some with more competitive rates ive been using money transfer apps for a decade now i think this service needs better rates and better fees rate aswell but overall so far so good
20 octobre 2023
Réponse de PassTo Money Transfer
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us continually improve our services.
We're delighted to hear that you've found our service a reliable choice for money transfers over the years. Your loyalty means a lot to us.
We understand that competitive rates and fees are essential considerations for our customers. Our team is constantly working to assess and enhance our offerings to provide you with even better value. We're committed to keeping our services aligned with the evolving needs and preferences of our users.
Your feedback motivates us to strive for excellence, and we'll certainly consider your suggestions as we continue to refine our services. If you have any more insights or ideas to share, please feel free to reach out to us anytime.
Once again, thank you for your valuable feedback. We look forward to serving you and meeting your expectations even more effectively in the future.
Best regards,
PassTo Support Team
Fast & efficient transfered within an…
Fast & efficient transfered within an hour credited to account. First transfer was free and good exchange rate.
12 octobre 2023
Réponse de PassTo Money Transfer
Dear friend, we are really glad that you like our product. Your support and voice are very important to us.
Worst company to transfer money
Worst company to transfer money. I initiated two transactions on September 15th, but neither of them ever arrived. This ordeal has resulted in a significant waste of time, money, and energy. During the first week, the customer service department was initially responsive, assuring us that they were actively working to resolve the issue. However, now that 20 days have passed, they have stopped responding to messages and are not answering calls. It appears that a long and challenging legal journey lies ahead. They have displayed a highly unprofessional and suspicious demeanor
15 septembre 2023
Avis spontané
Réponse de PassTo Money Transfer
We sincerely apologize for the experience you've had with our service, and we appreciate you taking the time to share your feedback. We understand the frustration you must be feeling, and we'd like to address your concerns.
First and foremost, we want to assure you that your funds were sent and completed from our side as intended. We take the security and efficiency of our money transfer services very seriously, and we can confirm that your transactions were successfully processed.
We acknowledge that there was a delay in responding to your email inquiry, and for that, we're truly sorry. This lapse in communication was not indicative of our usual standard of service. We understand that timely responses are crucial, and we have since taken steps to ensure that our response times are improved.
Regarding the status of your inquiries, we did receive your phone call and promptly sent you the necessary proof of transaction completion. However, we understand that you may have still had concerns at that point, and we sincerely apologize for any confusion or inconvenience this may have caused.
We want to assure you that we remain committed to resolving any outstanding issues and addressing any questions or concerns you may have. Please feel free to reach out to our customer service team, and we will do everything in our power to assist you further.
Your experience is important to us, and we value your feedback as it helps us improve our services. We hope you'll give us another chance to serve you better in the future.
Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience you've faced.
Réponse de PassTo Money Transfer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Nice App to transfer money widely.
6 octobre 2023
Réponse de PassTo Money Transfer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
This was my first time i used the money…
This was my first time i used the money wire app. But services were extra good. The best exchange rate you can get. LIMIT IS GOOD. AND YOU GET FIRST TWO TRANFERS WITHOUT FEE. absolute best. The tranfer a as quick. Took about merely 5-10 minutes. Would love to use in future also.No hassle
5 octobre 2023
Réponse de PassTo Money Transfer
we are really glad that you like our product. Your support and voice are very important to us.
Excellent transfer service
2 octobre 2023
Réponse de PassTo Money Transfer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
Easy and safe hassle free transfer…
Easy and safe hassle free transfer within few minutes.
28 septembre 2023
Réponse de PassTo Money Transfer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
One of the worse company in my life…
One of the worse company in my life they are looking for 21 year old employment history.
· Please provide details of your employment history in 2002. This can be a letter of employment from your employer/s.
😁😁😁
7 septembre 2023
Avis spontané
Réponse de PassTo Money Transfer
Hi Muhammad
We would like to apologise for any inconvenience you may have experienced. However our priority is to protect our customers. To meet our regulatory requirements and comply with Money Laundering Regulations, we are required to screen all our customers against global watchlists prior to onboarding. This means we need to verify your identity and may also require additional information before we can open your account and help you send money home. On this occasion your details were flagged by our systems which required us to request additional information before we could open your account. Following our email correspondence, we also tried to contact you by phone to assist with providing the necessary information, however we were unsuccessful.
Please contact our customer service team on 0203 389 7959 and you will be put through to the relevant team to assist with opening your account.
Great quick service
5 septembre 2023
Réponse de PassTo Money Transfer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
Réponse de PassTo Money Transfer
We're always working hard to improve the app. Thanks for your download and feedback.
Fast efficient service with very…
Fast efficient service with very competitive rates.
Thank You
24 août 2023
Réponse de PassTo Money Transfer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Réponse de PassTo Money Transfer
Dear friend, we are really glad that you like our product. Your support and voice are very important to us.
Réponse de PassTo Money Transfer
We're always working hard to improve the app. Thanks for your download and feedback.
Best exchange rate and immediate credit
Best exchange rate compared to others, money credited within 5 minutes, loyalty program where you get points fir each transfer fee. Highly recommend, try definitely.
6 août 2023
Réponse de PassTo Money Transfer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Smooth and great experience
28 juillet 2023
Réponse de PassTo Money Transfer
Thanks a lot for your rating and safe rides :)
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