Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Voir plus
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Lisez les avis des autres
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
L'entreprise a répondu
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Voir plus
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Coordonnées de contact
PO Box 50903, 92618, Irvine, Etats-Unis
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Moyen
286 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I would just like to thank Jada from…
I would just like to thank Jada from payments(billings department) for all her help and support and just hearing me out when there was a bit of a confusion and also Michael from customer service he was amazing at just getting back to me and making sure he understood where I was coming from big shoutout to those 2 people who do an amazing and outstanding job/service
30 août 2024
All the people at customer service were…
All the people at customer service were extremely helpfuland seemed to be genuinely caring. Especially Martien and Devonte They made my process a lot easier than any typical loan company.
6 septembre 2024
Avis spontané
Alfredo and Stephanie were both great…
Alfredo and Stephanie were both great and help clarify some issues I was having! Alfredo specifically kept me updated as promised, via phone and email over the 2 weeks process.
27 août 2024
Avis spontané
The agent went far above and beyond…
The agent went far above and beyond expectations. I made a mistake on my application and not only did he message me instructions he called me to ensure I knew what to do. Everything went as he said it would and my problem was completely solved. I was very impressed to say the least!
5 septembre 2024
Great Chat Help with Sandra
I was disappointed to see that my previous botox provider was no longer with Patient Fi, and that the
one I am intending to use has not yet finished their
patient fi application. Sandra was wonderful and so
helpful in the chat session. I would give her a 10 star
rating not just a five! I want to have facial work done again and would like to increase the amount I can borrow if possible. I paid off my $1,000. loan before it was due.
4 septembre 2024
Avis spontané
Effective and helpful
Justin was helpful and reassuring in explaining my all of my concerns. He was fast and effective in carying out my request of resolving the mistaken loan in less than a week.
28 août 2024
Avis spontané
Jody is great
Jody the customer service rep I worked with was wonderful. She was able to resolve the client situations I was working on. She was incredibly patient while I was trying to assist clients in front of me while chatting with Privi. And she has a great sense of humor which made her enjoyable to work with!
27 août 2024
Custom Service
Devonte is who I spoke with regarding my loan. He was polite, helpful and friendly. Great customer service skills.
22 août 2024
Avis spontané
Patient Fi overcharged me by $1700+…
Patient Fi overcharged me by $1700+ dollars and took almost 60 days to get it back to me. I believe this is a common practice by Patient Fi to hold on to money and build interest on. Definitely a horrible experience and will never use Patient Fi again and will warn others to stay away as well.
16 août 2024
Réponse de PatientFi
Hi Tomas,
We’re truly sorry to hear about the experience you had, and we apologize for the delay in processing your refund. To be transparent, we did experience some delays in issuing refunds, but please know that PatientFi does not benefit from these delays, nor do we keep any part of the refund.
We are actively working to improve our processes to ensure this doesn’t happen again in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.
Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.
Quick Resolution
I tried to approve a transaction, but was stopped because PatientFi's app could not verify my face recognition. This was frustrating, but the issue was resolved within an hour or two.
16 août 2024
I received a direct and direct answer…
I received a speedy and direct answer to my question. I didn’t like the answer but that’s not the fault of customer service. There should be a mechanism within the membership which allows a member to pay off a treatment balance without canceling their membership. This is very off putting. I will definitely not be using PRIVI payment plan options going forward. On the front it’s made to sound great and convenient but there’s literally no flexibility and I don’t like that.
11 août 2024
Réponse de PatientFi
Hi Lisa,
We truly value and appreciate your feedback. We are constantly attempting to find ways to improve our platform. We understand that flexibility to make payments is important to you, as it may be for others.
Our team has taken note of this feature request and are working to implement a function that will allow members to make additional payments towards their treatments. PRIVI is currently working to roll out a feature like this within the next few months.
Once again, thank you for your feedback!
Shamel was extremely helpful with my dispute
Shamel was extremely helpfull in getting my dispute with a company resolved. He worked fast and the results awesome. Shamel listened to my problem and jumped right on it while keeping me updated every step. This company is awesome and so is my rep Shamel!
6 août 2024
Avis spontané
Yeah they offer interest free loans but…
Yeah they offer interest free loans but slam you 50 points on your credit score and if your credit score goes down they take away your allowable money
7 avril 2024
Avis spontané
Réponse de PatientFi
Hi Norah,
We completely understand your concern about the impact to your credit score. Unfortunately, PatientFi has no control over how your credit score is effected after accepting a loan with us.
Accepting any form of financing, loans, credit cards, etc., can have an impact to your credit score. Your credit score is controlled by the credit bureaus. The specific details within your personal credit history would determine the level of impact accepting a new loan will have on your score. If you feel there is an error in your credit profile I would highly recommend contacting the credit bureaus directly to request a copy of your credit report and dispute any inaccuracies with them.
PatientFi does provide approval windows of 120 days. This means you have full access to use our financing during that time, up to your approved amount. We do not reduce your approved amount during that 120 days. After the 120 days, your approval does expire. However, you may re-apply with us with zero impact to your credit score.
I hope this provides more clarity on how our program and services work. You may always reach out to us directly at 866.734.5979 with more questions.
Thank you!
-PatientFi Member Support
Shamel was great
Shamel was great. Extremely professional, informative, and a delight to speak to.
2 août 2024
Avis spontané
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