PatientFi Avis 

Blake was extremely helpful and the FIRST person to help me with this. As soon as he got a notification he personally called me and updated me
100/100 service! Thank you, Blake!

Aurora was so helpful all companies need people like her. She understood my situation and was on top of it until it was resolved.

Justin was amazing! His customer service skills are top notch and he also so kind! He was able to resolve my issue, and followed up with me throughout the process. It was such a pleasure to be talking to him!

To begin with I wasn't thrilled about completing an application via mobile, but I was able to get through it although it was a clunky experience. Right now I am on the phone at 4:58pm waiting for customer service to pick up to explain where I can find my account number so that I can register and review my account on my laptop. So far it has been 9 minutes. I was able to find the initial text message that allowed me to go in and find my loan agreement, but the account number on the agreement apparently isn't the account number needed to create your account online. Loan agreement has 12 digits, but to register you only need 9. Yes I shortened it by either skipping the first or last 3, but that didn't help. I am now on hold for 13 minutes.
Okay, the whole initial application and trying to register has been absolutely annoying and a time waster, but something I found disturbing is that when I looked at my loan agreement on my mobile device the "Loan Date" has now changed to today's date, although the effective date should be the date of signing. hmmm, I was hoping to get into my account on my laptop to double check that PatientFi actually has the correct documents.
So my honest opinion, is that I really am not confident this company has the correct controls in place to ensure my information is accurate and safe. Frankly, I would have gone another route to pay for my procedure, but instead thought I would take advantage of the 0% financing. Lesson learned.
Well, it has been 21 minutes now on hold, I think it time to call it quits.

10/18/2024 - I will call in later today with my information. To clarify, my loan was onboarded, I signed papers and have already made two payments. My concern is that when I pulled up my loan documents on 10/2/2024, those documents showed an effective date of 10/2/2024 and not the day I originally signed the document.

I was very pleased with my overall experience using PatientFi. The application process is easy and when I was told that they needed further info to process my application, they called me right back and we took care of that portion so that I could move on in the process.
Alfredo was helpful and polite, answering any and all questions I had regarding payment plans.

Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a few moments he told me I wasn’t immediately approved BUT he said he will be there until 7pm and he would do what he can to see if he can get an approval before then. He called at about 6:30pm and told me I was approved. I’m very impressed that he made it a priority to assist me . THANK YOU!

Regina was patient, knowledgeable, and addressed all of my questions thoroughly.

Give that girl a raise! Because of her, I want to apply for employment with her as my referral. She was excellent on the phone. I could see her smile and personality through the phone.

Justin, he was so helpful so kind so understanding in my book. He is one of the kind when he comes to customer service. I am so grateful I’m over the moon for his his kindness thank you Justin thank you thank you thank you thank you

Excelente services

Very nice and very helpful. Alex was great with answering all of my questions.

Eder was very helpful and polite. He expedited the whole process and even called back to update me. I appreciate his kindness towards me.

Alex couldn't have been more helpful and was very prompt w/ multiple responses. I appreciated his patience thru a series of questions.

I recently used PatientFi as a payment platform and I was very pleased with the experience. John was very helpful in walking me through the proper steps in order to set-up my monthly payments.
He was very respectful and professional. He was extremely polite when I didn't know what to do next and patient with me.
I was able to finish my payment set-up successfully. I will definitely use patientFi in my future payment for sure. Thank you for a great service

The best service ever Alex was so paciente to me and helpme to do my transacción very helphulf and easyJet to managet im very satisfied with the service frontal a to z thanks a lot to Alex dor helping my to do my needed.

Alex did an amazing job explaining the details of my loan. Thank you for easing my mind. He is the best.

Very helpful, understanding, good communication, good customer service and that they have bilingual representatives to help the customer.

Justin made my experience seamless. He was/is Awesome!! He was very professional, knowledgeable and had a great since of humor. I’ve been working with him since Aug 2024. Prior to that I had called PatientFi a handful of times and always had good customer service. I’ve spoken to Justin multiple times. Every time I did he was always so pleasant and patient. He answered all my questions from who is PatientFi to loans, interest rates, approval, processing, understanding the app and much more. He really knows his stuff. In his voice I could hear his sincerity and how genuine he was. He really backs PatientFi. Deciding to apply for a loan can be nerve racking. I would worry about “hidden” agendas. It wasn’t like that at all with Justin taking care of me. He was very transparent. These days it’s hard to find great customer service. You either get a robot, language barrier or a phone tree on a loop with no one “live” to talk to. Justin made me feel like a family friend. I was really comfortable with him. There’s no such thing as a “stupid” question with Justin. Thank you Justin! Many blessing to you and yours!