Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
L'entreprise a répondu
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Voir plus
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Coordonnées de contact
PO Box 50903, 92618, Irvine, Etats-Unis
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Moyen
286 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Justin was so patient and helpful
Justin was so patient and helpful. Gave me great info on my account. I would rate my phone call with Justin as a five star!
Thank you
Lorraine Edwards
2 décembre 2024
Avis spontané
Stephanie has excellent customer…
Stephanie has excellent customer service and was very clear explaining the program very professional.
26 novembre 2024
Avis spontané
Shamel seems to be the only one that…
Shamel seems to be the only one that knows how to handle the accounts. It’s a horrible, long story but he is fabulous and fixed it again thank you he’s definitely an asset.
25 novembre 2024
Justin was SUPER helpful…
Justin was super helpful & answered every question I had. He was able to resolve my problem! He’s the best!!
21 novembre 2024
Avis spontané
I rarely even bother with reviews
I rarely even bother with reviews, but I was so blown away by this company that I thought it would be worth mentioning… Everything that they said would take 24 hours took two hours and they were super efficient and the same person responded to my emails and they truly cared, and they worked with me to make my loan easy & manageable
11 novembre 2024
Justin took care of the issue
Justin took care of the issue, professional and kindness. We sure need more of this people in this world.
6 novembre 2024
Avis spontané
Justin was excellent and assisted me…
Justin was excellent and assisted me with all of my questions.
11 novembre 2024
Avis spontané
Justin
Justin was very helpful. My question was received and the issue was resolved within minutes
7 novembre 2024
Avis spontané
Justin was nice and very easy to talk…
Justin was nice and very easy to talk to and gave me directions
30 octobre 2024
Avis spontané
Justin was amazing
Justin was amazing! He was able to resolve my issue in a timely manner. He was both courteous and professional. Thanks to him, I would not hesitate to use the services of your company in the future.
28 octobre 2024
Avis spontané
Shamel has wonderful customer service…
Shamel has wonderful customer service skills. I appreciate his efforts.
25 octobre 2024
Eder was very helpful
Eder was very helpful, he stayed online with me while i was helping out our first client, as i didn't know the process. I am very happy with Patient Fi, it is very user friendly.
25 octobre 2024
Great help!
Great help!
I had an issue. Contacted them on Thursday evening. I was told not to worry and enjoy my weekend and everything would be taken care of. How often do you hear that?
My issue was resolved the following week!
Thank you!!?
23 octobre 2024
Avis spontané
Answering Questions
It was a great experience and customer service answered all of my questions.
21 octobre 2024
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