If I had not found and researched this brand on Facebook, I would still be dealing with Drs treating me for recurrent UTI's (2yrs!) Instead of BV. This test saved my health, my relationship and intim... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I only use this company for pcr labs and have all my docs on board! The tests are phenomenal with rapid results (24hrs), AND customer service is on another level. They are kind, helpful, and always wi... Voir plus
L'entreprise a répondu
Karen & Molly were fantastic! After my Urologist's office failed me numerous times, the ladies at MicroGen were quick to help me. They expedited my testing and I had my results the next day. The onlin... Voir plus
L'entreprise a répondu
I have used this company 2 times prior and the service was good as were results. However I recently sent a sample for testing and kept seeing my results as “In PROGRESS” When I called 5 days later... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Laboratoire d'analyse médicale
- aussi dans
- Centre de diagnostic
- Centre de transfusion sanguine
- Service de dépistage des infections sexuellement transmissibles (IST)
À propos de MicroGenDX
Écrit par l'entreprise
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Écrit par l'entreprise
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Coordonnées de contact
Orlando, Etats-Unis
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4,1
Bien
449 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de MicroGenDX
Hi James, thank you for your feedback. We apologize that accessing your results wasn't a smooth experience and we'd like to learn more about what occurred.
Would you be open to speaking with our Customer Service team at 1-855-208-0019 to share your experience?
Otherwise, we hope your results provided the answers you were looking for.
I don’t know yet because I haven’t…
I don’t know yet because I haven’t gotten the results which were advertised as arriving in 24 hrs and it’s been longer than 24 hrs….
15 avril 2026
Réponse de MicroGenDX
Hi Michael, thank you for your feedback. We wanted to clarify that our 24-hour turnaround begins once your sample is received and processed by our lab, rather than the time of shipment. Recently, inclement weather has caused delays in shipments reaching out lab.
If you have any questions about your results or sample status, please don't hesitate to reach out to our Customer Service team at 1-855-208-0019—they're happy to help.
Otherwise, we hope your results provide the answers you're looking for.
I got a text with a file but i couldn’t…
I got a text with a file but i couldn’t open it i texted back and never got a response so i havent gotten my results at all
7 avril 2026
Réponse de MicroGenDX
Hi Grace, we're sorry to hear you weren't able to access your results and that your message went unanswered. All of our text messages are from automated systems that can not respond to replies, but we are looking into ways to make these interactions more clear. If you still cannot access your results, please call our Customer Service team at 1-855-208-0019 and they'll make sure you can access them right away.
I sent a question to customer service
I sent a question to customer service
It’s been 6 days - no response
1 avril 2026
Réponse de MicroGenDX
Hi Rick, we apologize for the delayed response, and we've noted the prior review you sent in about a lack of Customer Service.
Six days without a reply is absolutely not the standard we hold ourselves to.
If you still have any questions, please call us directly at 1-855-208-0019 and we'll make sure it's addressed promptly.
Réponse de MicroGenDX
Hi Em, our team appreciates your feedback and that we could deliver a convenient, fast, and effective testing experience. We wish you good health.
Did not receive product
7 avril 2026
Réponse de MicroGenDX
Hi Mia, we're sorry to hear that your kit never arrived. Please call our Customer Service team at 1-855-208-0019 so we can better understand how your situation went and make this right.
Always reliable results
Always reliable results. I decided to see a doctor from the MicroGenDX provider list and he was ecstatic to see my PCR results to treat the infection appropriately. I believe this is the key! Other doctors don't know how to read the results and don't care to educate themselves.
1 avril 2026
Réponse de MicroGenDX
Hi Rebecca, thank you for sharing your experience with us!
We're glad that our CS team could connect you with a doctor experienced in working with our results.
It can make all the difference in getting the right treatment. We wish you good health.
Réponse de MicroGenDX
Hi Scott, we're sorry to hear you had difficulty registering your kit and couldn't reach Customer Service when you needed to speak with them.
We are growing our US-based customer service team to expand service hours but are not able to support 24/7 support at this time.
We'd like to make this right. If you still have issues with kit registration and usage, please call our Customer Service team at 1-855-208-0019 (M-F, 8 AM - 8 PM EST).
Diagnosed Prostatitis & Chronic UTI Patient Ghosted & Left Without Answers After $300 Test Found ‘Nothing’
I purchased the MensKEY test from MicroGenDX after suffering for nearly 3 years with medically diagnosed Prostatitis and ongoing UTI-like symptoms. Conventional testing had not identified the specific bacteria, which is exactly why I turned to MicroGenDX. Their marketing repeatedly states they provide “answers where cultures have failed” and detect over 60,000 potential microbes using advanced qPCR + NGS testing.
In addition to prostatitis, I have been experiencing multiple severe UTI-type symptoms for over a year, including:
* Burning with urination
* Discharge
* Frequent urination
* Urgency
* Cloudy urine
* Discomfort after ejaculation
Because of these symptoms and my diagnosis, I was hopeful this test would finally provide clarity.
When I received the test kit, I took the collection process extremely seriously. I carefully read all instructions, watched MicroGenDX’s own instructional videos on YouTube, and followed every step precisely. I even drove out of my way to a FedEx airport location to ensure the samples would be shipped as quickly and securely as possible.
About a week later, I received my results.
The report indicated no bacteria, fungi, or organisms detected in any sample — urine or semen.
Given my diagnosed prostatitis, history of purulent discharge, and ongoing symptoms, this result was extremely concerning and did not align with my clinical situation. MicroGenDX also states their testing can detect over 60,000 microbial species and provide answers where traditional testing fails, which made the completely negative result even more questionable.
I immediately contacted MicroGenDX and explained my situation. I requested either a complimentary retest or a refund.
I was told my request would be escalated and that I would hear back within 1–2 days. That did not happen.
After multiple follow-ups over the next two weeks, I was eventually offered only 50% off another test, meaning I would have to pay again after already spending over $300+ for results that did not match my diagnosed condition or symptoms.
I explained that I had followed all instructions carefully, was not on antibiotics, and that given the circumstances, a complimentary retest or refund would be reasonable. After expressing my concerns, communication stopped and I have not received further assistance.
This has been extremely disappointing, especially given the expectations created by MicroGenDX’s marketing, which promises:
- “Answers where cultures have failed”
- “Detection of 60,000+ microbes”
- “Relief for chronic or recurrent UTIs”
- “Gold standard of infectious disease diagnostics”
After nearly 3 years of dealing with prostatitis and UTI-like symptoms, I purchased this test hoping for answers. Instead, I was left with more uncertainty, sleepless nights, and additional stress.
Based on my experience, I cannot recommend this company and would urge others dealing with chronic prostatitis or UTI symptoms to carefully consider whether this testing is worth the cost.
I am still hopeful MicroGenDX will make this right by offering a complimentary retest or refund.
17 mars 2026
Réponse de MicroGenDX
Hi Conor, thank you for sharing your experience and feedback in such detail.
We're truly sorry to hear about the frustration and uncertainty, especially after nearly three years of prostatitis symptoms and thoughtful, careful testing on your part. It's people like you that our team designs tests for and it's incredibly dissapointing to hear that we fell short of our promises.
We respect how difficult it is to receive a negative result when your clinical situation and lived experience suggests otherwise. Negative results can occur for a huge number of different reasons, no test in the world is immune to issues. Even with a 99.2% accuracy rate, a small percentage of our tests come back negative, and we are sincerly sorry that this happened to you.
That said, We also want to acknowledge that the follow-up communication on our end fell short of what you deserved. We'd like a chance to make this right. Please reach out to our Customer Service team directly at 1-855-208-0019 and mention this review so we can review your case make things right.
timely test results and great guidance…
timely test results and great guidance for getting the correct antibiotic prescribed.
8 avril 2026
Réponse de MicroGenDX
Hi Barry, thank you for sharing your experience with us! We're glad we could turn around your results quickly and that your provider found the Antimicrobials for Consideration helpful and impactful for your treatment. We wish you good health.
Website difficulties
Everyone that I spoke with on the phone was lovely, but the website for setting the password and for setting up the patient portal weren't user friendly and didn't deliver the desired results without calling your wonderful customer support personnel!
6 avril 2026
Réponse de MicroGenDX
Hi Mary, thank you for your feedback! We're glad our Customer Service team could assist you through the process, but we apologize for the difficult patient portal experience. We'll share it with our team and work to improve its functionality and accessibility.
We wish you good health.
The customer support team was excellent…
The customer support team was excellent and could answer all of my questions and help me to get my samples submitted. The submission process was easy and I got my results in a timely fashion.
30 mars 2026
Réponse de MicroGenDX
Hi Tina, thank you for sharing your experience with us! We're glad our CS team could address your questions and that our turnaround time delivered for you. We wish you good health.
I received no information and no…
I received no information and no correspondence after registering my kit. I was very careful to follow all instructions, but there has been no update, response, or support. The lack of communication is extremely frustrating, especially for a medical-related service where timely feedback matters. I expected clear updates and basic customer service, but did not receive either.
22 mars 2026
Réponse de MicroGenDX
Hello there, thank you for your feedback. We sincerely apologize for the lack of communication following your kit registration. We can understand how frustrating that would be, and we recognize how timely updates matter for your health.
Following registration you should have received confirmation emails and seen status updates for the order in your online account. We also send notifications when your results are ready. If you did not receive these communications, please contact us as soon as possible so that one of our customer service agents can help.
If your has problem persisted, or if you need anything else, please reach out to our Customer Service team at 1-855-208-0019. We can look into your order and would like an opportunity to make things right.
Game Changer
I had been struggling with recurrent UTIs and had been on several courses of antibiotics. I would get some relief, but not feel fully well and was getting no help through traditional testing. My last urine analysis and urine culture through Quest actually came back negative, even though I was quite symptomatic at the time.
The MicroGenDX test showed 2 different pathogens and none of the antibiotics that I had been on covered both pathogens. The report clearly showed what antibiotics would cover both pathogens and treating with the appropriate antibiotic has made all the difference in the world.
9 avril 2026
Avis spontané
Réponse de MicroGenDX
Hi Connie, thank you for sharing your story with us! We're glad that our testing could provide answers when culture could not. Our team takes pride in our comprehensive reporting that helps providers and patients like yourself navigate from diagnosis to treatment.
We wish you good health.
Great service
Great service, quick turnaround in shipping out the sample kit and processing it. From online order to results in 5 days, including the weekend is amazing.
The results report was easy to read and appreciated by my doctor.
2 avril 2026
Réponse de MicroGenDX
Hi Daniel, thank you for sharing your experience with us!
We're glad that we could deliver a smooth testing experience and that your doctor found the results valuable to your care. Wishing you good health.
Quick results
Quick results! Information was very good and helpful. My doctor was easily able to review and assess my needs. Thank you!
25 mars 2026
Réponse de MicroGenDX
Hi Natasha, thanks for sharing your experience with us! We're glad we could provide fast, clear results that made it a smooth experience from diagnosis to treatment. We wish you good health!
Réponse de MicroGenDX
Hi Nataliya, thank you for sharing your experience with us! We're glad our testing could provide solid insight into your UTI and help you recover. We wish you good health.
When other tests fail you
On time shipping. Fast results. Thorough testing with drug testing for susceptibility. Other traditional urinalysis and pcr tests have failed to detect bacteria.
26 mars 2026
Réponse de MicroGenDX
Hi Jennifer, thank you for sharing your experience with us!
We're glad we could provide you with fast and insightful results that other tests didn't.
We strive to give our patients rapid, detailed, and actionable results for better care.
Wishing you good health!
Réponse de MicroGenDX
Hi Hank, we're sorry to hear your product never arrived. If this is still the case, please call our Customer Service team at 1-855-208-0019 so we can track your order and make this right as soon as we can.
Microgendx has the best lab for UTIs
Thanks for your services. I’m really impressed by how quickly the results came back and by the final report and the antimicrobial suggested by the lab. It was easy to read! After many months of having frequent UTI and not getting a culture from the labs I used, even from the urgent cares I went to, finally I’m on the right course of treatment. Anyone having a frustrating or misdiagnosed UTI should buy the MicroGenDx urine test.
25 mars 2026
Réponse de MicroGenDX
Hi Tania, thank you for sharing your story and kind words with us!
We know how frustrating recurring UTIs can be, especially when standard testing leaves answers out of reach. We're glad our testing could deliver the clinical clarity you were looking for and support your recovery.
We're especially glad to hear that you found the report easy to read and that the Antimicrobials for Consideration section was helpful for your doctor.
Wishing you good health.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.