If I had not found and researched this brand on Facebook, I would still be dealing with Drs treating me for recurrent UTI's (2yrs!) Instead of BV. This test saved my health, my relationship and intim... Voir plus
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Lisez les avis des autres
I only use this company for pcr labs and have all my docs on board! The tests are phenomenal with rapid results (24hrs), AND customer service is on another level. They are kind, helpful, and always wi... Voir plus
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Karen & Molly were fantastic! After my Urologist's office failed me numerous times, the ladies at MicroGen were quick to help me. They expedited my testing and I had my results the next day. The onlin... Voir plus
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I have used this company 2 times prior and the service was good as were results. However I recently sent a sample for testing and kept seeing my results as “In PROGRESS” When I called 5 days later... Voir plus
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À propos de l'entreprise
- Laboratoire d'analyse médicale
- aussi dans
- Centre de diagnostic
- Centre de transfusion sanguine
- Service de dépistage des infections sexuellement transmissibles (IST)
À propos de MicroGenDX
Écrit par l'entreprise
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Écrit par l'entreprise
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Coordonnées de contact
Orlando, Etats-Unis
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4,1
Bien
449 avis
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helped me get the right abx
I bought the sinus key test after a ten day course of amoxicillin did not help me from a sinus infection. This test pointed me to the antibiotic I needed. I also submitted a traditional culture which had non informative results. I am so glad I bought this because I had received conflicting advice from different doctors and wasn't sure what I needed! This result made it clear. If I ever have a non healing infection I would buy this again, and really its better that you get a result like this back before starting any abx at all- I wish I had bought it earlier.
10 février 2026
Avis spontané
Réponse de MicroGenDX
Thank you for sharing such a detailed account of your experience. We are so glad the Sinus Key test was able to provide the clarity you needed after traditional cultures and initial treatments fell short. It is a common challenge that traditional cultures can be 'non-informative' after a course of antibiotics, but our DNA-based testing is designed to identify the full microbial profile regardless. We completely agree, getting these precise answers early can save so much time and frustration. We wish you a full and speedy recovery!
It was very swift service to help me…
It was very swift service to help me understand why I am not getting well. Thank you.
15 février 2026
Réponse de MicroGenDX
Thank you for the kind words! Providing swift, DNA-based results is our priority, especially for patients looking for the 'why' behind persistent symptoms that traditional tests miss. We are honored to have played a part in helping you understand your health better. Stay well!
The best experience today!…
Today I had the pleasure of working with Marlon Gonzalez of MicroGenDx. I never expected such a wonderful experience as I received from him. He was incredibly kind, patient, compassionate, knowledgeable, thorough. and a very good listener. I can’t say enough positives! While trying to order the sinus key test, he made the whole process easy and seamless. I actually dreaded making the call because in the past, I dealt with someone who was very rude, short and offered no favorable assistance. I decided to give it another try since my Dr really wanted me to have this test done. He told me Medicare would cover this test!! Thank you MicroGenDx for hiring such a wonderful employee! He even said he hoped the test would find the answers to helping me to feel better! Who does that?!? I took his info so that in the future, I can ask for Marlon!! Oh, and before we hung up he asked if he could help me setup a patient portal!!
18 février 2026
Avis spontané
Réponse de MicroGenDX
We are so happy to hear about your experience with Marlon! Thank you for sharing such kind words about his patience and expertise. It’s our goal to make the testing process as easy as possible, and we’re glad Marlon could help you with your Sinus Key test and portal setup. We’ll be sure to pass your thanks along to him. We wish you a speedy recovery!
Réponse de MicroGenDX
Hi John, we sincerely apologize that you never received a return call. That is not the experience we want for our patients to have and we take this seriously. We hope we were able to address your concerns afterwards.
If you ever have any questions in the future, you can call our Customer Service team directly at 1-855-208-0019 (M–F, 8 AM–8 PM Eastern) or email them at info@microgendx.com.
Found bacteria doctor's lab didn't find - Hopeful
At first I was a little frustrated because the results for both semen and urine came back as an "error". The semen still reports as negative, but the urine came back positive for bacteria that hadn't been picked up on the sample provided at the doctor's office.
The results need to include a document on how to read the results. I am able to understand the "high points" of the results, but there is other information included that isn't very clear on what exactly is being reported.
30 janvier 2026
Réponse de MicroGenDX
Thank you for your review. We’re glad we could provide the clarity you needed by identifying bacteria missed at the doctor's office. Negative results may occur when a sample is not viable, or there is nothing to report back. We also appreciate your feedback on our report formatting, we are always looking for ways to make our technical data easier for patients to navigate. We wish you the best in your recovery!
Réponse de MicroGenDX
Thank you for the positive feedback!
Still waiting for results
Still waiting for results. Logged in and my account could not be found. Not very promising
25 janvier 2026
Réponse de MicroGenDX
Hi Lucy, thank you for your feedback. We're sorry to hear you had trouble accessing your account and had a delay in receiving your results. That's not the experience we want for our customers.
We appreciate your patience and that this has since been resolved. In the future, if you experience any issues please don't hesitate to reach out to our support team at 1-855-208-0019.
I called customer service
I called customer service to get my results and the technologist was polite and immediately helped me get the results sent to me within minutes. Every step of the process was smooth. I feel very reassured.
29 janvier 2026
Réponse de MicroGenDX
We’re so glad we could help! Thank you for the kind words regarding our team’s speed and politeness. It’s wonderful to know you feel reassured by the process. Thanks for choosing MicrogenDX!
I am not sure how to rate this company…
Ex FC CD CD I ordered 2 test kits
Originally but Dr would not sign off. Then she decided to sign it. Unfortunately I’m the interim of getting a test I ordered all this natural stuff and was working so I stopped to get it to leak again THEM I CAME DOWN WITH THE FLU AND NEEDED ANTIBIOTICS WHICH ALWAYS CLEAR MY SKIn UP FOR MONTHS ON END. So knowing my body was not gonna produce the leaking wound any time in the near future I called and explained
26 janvier 2026
Avis spontané
Réponse de MicroGenDX
Hi Fred, thank you for sharing your feedback with us. We're sorry to hear that the process wasn't straightforward for you and we apologize if we fell short of your expectations.
For future orders, we'd like to let you know that tests can also be ordered through our patient portal, where a physician will sign off on your order directly which may help simplify the process for you going forward.
If you'd like to share the full details of your experience, please don't hesitate to reach out to our Customer Service team directly.
We hope that despite the challenges, your results were able to provide helpful answers.
results have taken too long.i can understand there is inclement weather but things have been stable for a while. Even with results pending. I continue to have symptoms and my condition gets worse e
This test is very expensive with no gurantees. I have been waitting for over a week. Whiles my health continue to deteriorate
20 janvier 2026
Réponse de MicroGenDX
Hello, we understand how frustrating it is to be waiting for results while you’re still experiencing symptoms, and we’re truly sorry for the stress this has caused. While we do have a priority contract with FedEx, weather-related delays are unfortunately outside of our control and can still impact transit times. That said, the good news is that samples remain fully viable for testing for up to 21 days (with the exception of blood or CSF samples), so the integrity of your test is not compromised by these delays. We’d really like the opportunity to look into your specific order and talk through where things stand, please give our team a call so we can check on your results and have a direct conversation about next steps. Your health is important to us, and we’re here to help. (855-208-0019)
I dont know where to start with telling…
I dont know where to start with telling you how these tests will save a life. I kept running into hurdles with multiple visits to the doctor, er with sickness for over a year. I had sepsis with a long hospital stay. Microgendx test along with other tests were able help. I was so impressed with test results I purchased a test for my father. He is 81 and had a lung infection and doctor kept giving him antibiotics broad spectrum which was making him worse. He could hardly talk, took test results to doctor as had a fungal lung infection that took his voice. After 2 days of proper treatment he is starting to get his voice back, well worth the money and than some
15 janvier 2026
Réponse de MicroGenDX
Thank you so much for sharing your story with us. We’re incredibly grateful you trusted MicroGenDX during such a difficult and frightening time, and we’re truly glad our testing was able to help provide clarity when answers were hard to find. Hearing that the results helped guide the right treatment for both you and your father, especially after such serious health challenges, means everything to our team. Stories like yours are exactly why we do what we do. Wishing continued healing and good health to you and your family.
I never got my package from you guys
I never got my package from you guys. I spent $279 and never got it. So I'd to get it orva refund. Thank you
25 janvier 2026
Réponse de MicroGenDX
Hello, we’re very sorry to hear this and understand how concerning it is to not receive a kit you paid for. Please give us a call at (855-208-0019), so our team can look up your specific order, track the shipment, and make this right as quickly as possible. We’ll ensure you either receive your kit or are properly assisted with next steps. Thank you for bringing this to our attention.
MicrogenDX a total game changer in testing my UTI’s
MicrogenDX testing has been a total game changer in detecting my chronic UTI’s. So thankful it tells me the antibiotic that will work on my bacteria too.
20 janvier 2026
Réponse de MicroGenDX
Thank you so much for sharing your experience. We’re really glad our testing was able to provide clarity and help guide the right antibiotic for your chronic UTIs. Helping patients and providers find answers when standard testing falls short is exactly why we do what we do. Wishing you continued relief and good health.
Great company!
Great company!
The results came within the time frame as promised.
The results and accompanying information was more accurate than I could get at a doctors office and key to my recovery.
The customer service answered my inquires quickly and fairly.
I would definitely use them again.
14 janvier 2026
Réponse de MicroGenDX
Thank you for the great review! We’re glad the results were timely, accurate, and helpful in your recovery, and that our team could support you along the way. We appreciate your trust in MicroGenDX.
Analyzed and gave me a accurate makeup…
Analyzed and gave me a accurate makeup of the sample I sent in.
10 janvier 2026
Réponse de MicroGenDX
Thank you for the positive feedback!
Réponse de MicroGenDX
Thank you! We appreciate your feedback and are glad our team could help.
Réponse de MicroGenDX
Thank you for bringing this to our attention. We’re sorry to hear about your experience, as this is not the level of service we aim to provide. Please reach out to us again so we can address your inquiry promptly. (855-208-0019)
Inaccurate results at a high price ($400)
I sent my results out immediately from Chicago and it took 2 days before it made it to the testing lab in Texas. During this time bacteria could be growing leading to inaccurate results. Then I finally see my results are ready but when I clicked on the link there was nothing available. I called and they told me something happened at the lab where they had to rerun my results which then made me question the validity and accuracy. I spent $400 for this and it should've been a smoother process. I take the results to 3 different doctors who then also question how valid the results even are. The microgen results showed a high bacteria count but 2 urine tests and even culture tests provided by doctors showed negative. So much for 400 down the drain.
1 janvier 2026
Réponse de MicroGenDX
Hello, I'm sorry to hear you encountered issues with your test. All our samples are shipped priority overnight to the lab, however if there is a delay the samples remain stable for an extended period of time. We are confident in the accuracy of your results, and we offer peer-to-peer consultations for your provider should they have questions. Please reach out to customer service and we’ll be glad to help!(855-208-0019)
I found the Costco customer service rep…
I found the Costco customer service rep to be very knowledgeable patient and willing to answer any questions.
7 janvier 2026
Réponse de MicroGenDX
Hi Jill, thank you for your kind words. We're glad our Customer Service team could answer any questions you had. We wish you good health.
Chronic prostatitis
I have suffered with chronic prostatitis for over two years. I kept telling my urologist that something is wrong. They only do testing the old-fashioned way with a cultural dish which came back negative. I decided to call MicroGenDX who does DNA testing and they found a bacterial load of 65% with one bacteria and 31% with another type of bacteria. I would highly recommend MicroGenDX to friends and family who may have health challenges but can’t seem to find answer's. I want to thank MicroGenDX for their excellent service and providing solutions for complicated cases like myself.
8 janvier 2026
Réponse de MicroGenDX
Hello! Thank you so much for your positive feedback and for advocating for yourself with your provider! We appreciate you sharing your experience. We’re glad our testing provided clearer answers when traditional methods did not. We appreciate your recommendation and are happy we could help in a difficult situation.
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