Buyer beware. It’s been almost 10 weeks now for a “quick ship” item, and each week my new promised lead time was pushed out another week. This happened for 4 consecutive weeks, and then I was told to... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Frustrating that my choice wasn't shown. The sample color stayed the same which was not what I was ordering. Also, I signed up to get a discount and it was not allowed when I finalized my order. I r... Voir plus
L'entreprise a répondu
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Voir plus
When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Coordonnées de contact
North Michigan Avenue 980, 60611, Chicago, Etats-Unis
- patioliving.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Kelly went out of her way to assist me…
Kelly went out of her way to assist me in getting exactly what we wanted.
15 mai 2026
Great price and reasonable delivery…
Great price and reasonable delivery timing, ~ 2 wks. The new design with the zipper pulley system works well during the initial install. I would have rated my overall experience a 5 if the shipping were reduced to no more than 1 week.
30 avril 2026
Helpful Customer Assistance
I called for assistance because I could not make a purchase on line. The individual who answered the call was helpful and assisted with the selections I wanted for my purchase. I was sent an invoice with a discount within 10 minutes.
14 mai 2026
very quick response to my questions
14 mai 2026
Avis spontané
So helpful with getting a part for an…
So helpful with getting a part for an umbrella that I bought 3 years ago. Very friendly and efficient.
14 mai 2026
Prompt with replies and answered all my…
Prompt with replies and answered all my questions. Easy process
13 mai 2026
Shayla was very hopeful in making my…
Shayla was very hopeful in making my decision in which dining set to purchase.
13 mai 2026
cushion order
extremely easy to work with, customer service got to me very soon regarding my questions, plus I was able to get a discount !!!!
12 mai 2026
Réponse de PatioLiving
Dear Ckcking,
I sincerely apologize for the frustration and inconvenience regarding your order. I understand how disappointing it can be to discover an issue after delivery, and I appreciate the opportunity to review this with you.
On March 26th, 2026, you placed an order for several Kingsley Bate items with an estimated ship timeframe of 3–6 weeks. On April 2nd, 2026, your order received tracking information from Freight and Logistics, which was within the estimated lead time provided at checkout. Your order was successfully delivered on April 6th, 2026.
On May 8th, 2026, we received your message advising that “two tears were found in the sling fabric of one lounger.” Once we received your concern, our claims team promptly reached out to the vendor to review possible warranty options on your behalf, as the report was submitted outside of our standard 10-day concealed damage reporting window outlined in our Shipping Policy and Terms & Conditions. Shipping Policy | PatioLiving
While working through the review, the vendor advised that the sling for the MN70 Marin chaise is unfortunately not offered as an individual replacement component, and that the full Seat/Back Bucket assembly would typically need to be replaced with the sling pre-installed by the factory.
We understand this was not the outcome you were hoping for, and our team wanted to do everything possible to help. We are glad our sales team was able to work with you toward a replacement sling solution.
We truly appreciate your patience and understanding throughout this process. If there is anything further we can assist with, please do not hesitate to reach out. Our team is always happy to help.
Sales rep assistance in working through…
Sales rep assistance in working through a color match issue. Very responsive.
11 mai 2026
Tried purchasing this cover 2 different…
Tried purchasing this cover 2 different times this weekend and couldn't get it to go through. Same cover I bought less than 2 months ago. Had to get on my computer at work to get it to go through the payment status (which is what held it up over the weekend for some reason). Also the delivery/shipping is 2-5 weeks and that is terrible.
11 mai 2026
Réponse de PatioLiving
Dear TJ,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced while using our website.
After receiving your review, we shared your experience with our IT team so they can further investigate the behavior you encountered.
We also sincerely appreciate your continued trust in ordering with us, and we’re grateful you chose to move forward with your purchase despite the inconvenience. I do see that you placed an order today for the Treasure Garden AKZ Series Style Cover.
As outlined in our Terms & Conditions, the order confirmation email sent at the time of purchase includes the current estimated lead time. Please note that these shipping estimates can occasionally change depending on product availability and manufacturer updates. Once the manufacturer confirms and accepts your order, we will gladly provide any updated shipping information if needed. Shipping Policy | PatioLiving
If there is ever anything we can assist with, please don’t hesitate to reach out. We’re always happy to help. You can contact us through our Contact Us page or call us toll-free Monday–Friday, 9:00 AM–5:00 PM CST at 888-761-4777.
Thank you again for your patience, understanding, and support.
It would not allow me to use the coupon…
It would not allow me to use the coupon code I just signed up for. Purchase did not qualify.
10 mai 2026
Réponse de PatioLiving
Dear Christina,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Shayla helped me beautifully
Shayla was articulate, calm, patient, explained things clearly and succinctly and thoughtfully, and, most importantly, she listened to me. It's rare to have such a good service experience like this. I feel heard, I feel confidence in the product and the order process, and I feel accommodated.
9 mai 2026
Avis spontané
Easy site and purchased exactly what I…
Easy site and purchased exactly what I wanted whereas other sites were more expensive and didn’t have the option I preferred
9 mai 2026
Customer service was very good
Customer service was very good. Only hiccup was that I had to call twice for information on fabric availability before I got an answer, but after that things went very well. I have yet to receive the umbrella I ordered. Hopefully I will leave a rave review about that product once it arrives. Thanks.
9 mai 2026
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