Buyer beware. It’s been almost 10 weeks now for a “quick ship” item, and each week my new promised lead time was pushed out another week. This happened for 4 consecutive weeks, and then I was told to... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Frustrating that my choice wasn't shown. The sample color stayed the same which was not what I was ordering. Also, I signed up to get a discount and it was not allowed when I finalized my order. I r... Voir plus
L'entreprise a répondu
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Voir plus
When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Coordonnées de contact
North Michigan Avenue 980, 60611, Chicago, Etats-Unis
- patioliving.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Great customer service and attention to detail
This company responded to my written inquiry and answered every one of my questions.
The online ordering process was very easy and fast.
Now it will be for the product to perform as advertised or my next comment will be regarding their customer service.
20 mai 2026
Found exactly what I wanted for a very…
Found exactly what I wanted for a very competitive price!
20 mai 2026
Wrong product erroneously ordered
I had submitted an order which was not the product I wanted. The original chat person, Irla (sp?) and Shayla from the sales team were both very helpful in getting me the product that I should've ordered in the first place.
Grateful for their help.
20 mai 2026
Avis spontané
Ease of ordering and immediate response…
Ease of ordering and immediate response to my question from your chat feature.
20 mai 2026
Shayla was spectacular in the way she…
Shayla was spectacular in the way she helped me choose the pieces for our patio! I will def add to the review when furniture arrives.
20 mai 2026
The site was easy navigate BUT it only…
The site was easy navigate BUT it only told me that my order would ship in three days, and did not give me an estimated time of arrival for the furniture. It was also not clear whether I would get updates later re when the product ships/is expected to arrive. Your ability to promptly get the merchandise to my door will determine whether I order from you again.
19 mai 2026
Couldn’t use the Patio10 offer and…
Couldn’t use the Patio10 offer and customer service wouldn’t make an exception
19 mai 2026
Réponse de PatioLiving
Dear Brittany,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
I had some questions.
I had some questions so I phoned them and they were answered quickly.
19 mai 2026
A+ customer service
Patio living customer service has been exceptional, and the furniture I’ve received from them has been high quality. I will definitely order from them again in the future.
19 mai 2026
We’ve bought multiple times from Patio…
We’ve bought multiple times from Patio before and have never been disappointed by the quality of our products.
16 mai 2026
Simple website
Simple website, they had the outdoor sofa/chairs I needed and hopefully everything will get delivered on time. Would recommend!
19 mai 2026
The perfect wrought iron set for us
I was thrilled to find the EXACT wrought iron table and chairs that I have had for 30 years (and yes, at 30 yrs they are still in great shape!). The price was good and free shipping is awesome. With our now enlarged patio we can now easily entertain 8 people for outdoor dining!
18 mai 2026
Promotion code was a scam
I signed up for texts and emails to receive the promed 10% code. At checkout, my order did not qualify for the promotion.
18 mai 2026
Réponse de PatioLiving
Dear Nila,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Pricing and phone help
18 mai 2026
Good communication
Ordering was easy, communication is very good. The only thing to make it better would have better was to have my order in stock to have it Memorial Day.
12 mai 2026
Needed to get an umbrella cover and it…
Needed to get an umbrella cover and it was quick and easy to find what was needed and ordered.
17 mai 2026
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