Buyer beware. It’s been almost 10 weeks now for a “quick ship” item, and each week my new promised lead time was pushed out another week. This happened for 4 consecutive weeks, and then I was told to... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Frustrating that my choice wasn't shown. The sample color stayed the same which was not what I was ordering. Also, I signed up to get a discount and it was not allowed when I finalized my order. I r... Voir plus
L'entreprise a répondu
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Voir plus
When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Coordonnées de contact
North Michigan Avenue 980, 60611, Chicago, Etats-Unis
- patioliving.com
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
IThank you, Kelly!
I've had issues regarding placing this order. I have caused some by using multiple email addresses, but Kelly pulled it all together for me. Thanks so much! I'm looking forward to my new cushions!
27 mai 2026
Kelly was very good to work with
27 mai 2026
Good selection and sales!
25 mai 2026
Kelly the salesperson I talked with was…
Kelly the salesperson I talked with was very helpful. Negative was being on hold for 25 minutes.
26 mai 2026
Your website has misleading statements…
Your website has misleading statements and pricing. Several items I looked at were listed as a price for one but the item is sold as two only. Thus the real price is double.
Also, your filter does not return the search based on the filtered selection.
26 mai 2026
Réponse de PatioLiving
Dear PD,
Thank you for your feedback. We’re sorry for any confusion you experienced while shopping on our website. The items referenced are sold as case packs, and we do include a “CASE PACK” designation along with the per-item pricing on the product page. That said, we understand how the pricing display could still be interpreted differently, and we appreciate you bringing this to our attention.
We also appreciate your comments regarding the filter functionality and will be sharing this feedback with our team for review. If you have any other questions, we are more than happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777
amazing help on the phone
26 mai 2026
Patio Living took into consideration my…
Patio Living took into consideration my loyalty and offer me a competitive price
24 mai 2026
I bought a patio umbrella and a dining…
I bought a patio umbrella and a dining set. Both on sale and hopefully will arrive in a timely fashion and in good shape. Spoke to a customer service person and she was friendly and helpful. You have great selections and love the sales. Complaint: I get 5 or 6 emails from PatioLiving daily! I’ve asked to be unsubscribed because of this. Stop!
24 mai 2026
Amazing customer service
Amazing customer service - able to work on my overall price as I was spending a ton!
25 mai 2026
Great selection of quality outdoor furniture.
Patio Living has a great selection of quality outdoor furniture. Their website makes it very easy to order, and to choose from many different fabrics and finishes.
The Chat Site Customer Service member, Shayla, was wonderful. She expertly assisted me with all my choices and details. Shayla was expeditious and professional.
24 mai 2026
Avis spontané
Easy website to to find what I wanted…
Easy website to to find what I wanted and place the order!
24 mai 2026
Smooth transaction
Smooth transaction. Have been very happy with product quality in past purchases. Great customer service. Thanx***
24 mai 2026
Waited 5 days for a quote and by the…
Waited 5 days for a quote and by the time I got it, sale was over.
22 mai 2026
Réponse de PatioLiving
Dear Jean,
I am sorry for the frustrations regarding your quote. This is not the experience we want for any of our customers. Our sales team is currently reviewing your quote request and the timing surrounding the promotion. Someone will follow up with you directly as soon as possible. We appreciate your patience and the opportunity to look into this further. If you have any questions in the meantime, we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777
Patio Bar Style Set
The patio bar style set I selected was absolutely perfect for our entertainment needs! Was delivered promptly by experienced delivery guys.
2 mai 2026
Product priced very well
Product priced very well. Only wish you could provide estimated shipping timing.
22 mai 2026
Service Rep
Service Rep. did not know the breakdown of prices for A-G material, or what was less money than the others. I was not sure if the chair price was or wasn't included.
I gave the Person two types of finishes and material for the chair but only got one quote. She also said she reach out to the company for more details I asked about but she never got back to me on those questions.
20 mai 2026
Avis spontané
Réponse de PatioLiving
Dear Gail,
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration regarding your quoting experience.
We appreciate you bringing these concerns to our attention and understand the importance of clear communication and follow-up throughout the process. Your sales representative will be reaching out to you directly to review your questions and assist further. If you have any questions in the meantime, we are happy to assist via Contact Us or you can call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
Card charged when site said it was not
The website said payment did not go through and I should contact Patio Living. But it had charged my card 3 times. PL contacted me to to clear this up and reversed the charges, but that purchase experience was not positive.
21 mai 2026
Réponse de PatioLiving
Dear Jezz,
We sincerely apologize for the frusterations with order. This is not the experience we want for any of our customers. Once we became aware of the issue, our team worked quickly to resolve the duplicate charges and ensure the reversals were processed.
We understand how frustrating this situation was and appreciate your patience while we assisted in correcting it. Your feedback is important to us, and we are always working to improve the customer experience. If you have any questions, we are happy to assist you via Contact Us or you can call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
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