Paul Costelloe BagsAvis 

Purchased a bag in October 23, it was a bag I didn’t use everyday, just when going out out & shopping.
8 months later it looked very tatty, the leather started to come away from the bag in various places all over.
It got to the stage where I couldn’t use it anymore.
I rang the shop I purchased it from in Cheshire Oaks, was asked to send in photos which I did.
That weekend I was visiting Cheshire Oaks so called in, spoke to the store manager who told me she had sent my photos to head office and they had replied it was wear and tear.
I wasn’t happy with this answer, so she gave me customer service email so I could complain.
Which I did, no reply after 2 weeks I chased this up only to be told it was wear & tear and there was nothing that could be done about it.
They just didn’t want to know.
Having read other reviews on here this seems to be a common occurrence.
Never before have I had a bag that was unusable after a few months.
Poor craftsmanship.
Another customer lost.
Just glad I didn’t pay the full retail price for the bag and I purchased it at a designer outlet.
My bag is now in the bin.
Just be wary when purchasing Paul Costelloe items.

I purchased a leather bag in November we are now in February and the leather is pealing away from the bottom , so I emailed the company no response, so sent another this time I got a reply saying this is normal wear and tear for a bag of 4 months old!in the mean time my friend bag is far worse . I guess they are saying the bags are poor quality and won’t last !

I purchased, at considerable expense, a wallet as a gift for my son.
The stitching around the wallet has detached from the main part, which even cheap ones don’t do this.
As my son is in the army he does not use this on a daily basis only when off duty.
I contacted PC customer services and they did not even acknowledge my email. In this day and age when businesses are struggling, you would think customer service is very important!
I have purchased bags from Costelloe previously but NEVER again.
Reading other reviews i can see this is not an isolated case!
Call yourselves a premium brand 😱

Bag was good quality (so far), quick to arrive but couldn't access the tracking as it was for a present so wanted to make sure it arrived in time. However no response from customer service, complete silence and it seems I'm not the only one with that issue from other reviews.

I purchase a Paul Costello purse and within 4 months the fastener had snapped off.Contacted the company who will neither replace or repair!! Disgraceful for such a renowned company and not good for their image..What other business would abdicate responsibility to replace faulty goods like this?
Shameful..never buy from them again .

I have bought a few bags from PC and loved them all. The 2 stars is because i have loved aall previous bags.
The metal clip on one strap snapped 5 months after buying it. Customer Service tried everything to turn me away and refuse to exchange/repair the strap until I quoted the gov website section about accepting returns and giving refunds and suddenly they'll accept the strap for a repair. It has been sent off and I will update this review when they return/repair/replace the strap.

In the past I have purchased many bags, these have been perfect and still going strong. However, I recently ordered and received a Bag that was faulty. The manufacture of the bag was disappointing. One side was perfectly straight the other was angled, which on a shoulder Tote really stood out. The one I received was nothing like the photos of the bag on the website. All the bags, in the same style, and in all colour choices were perfect, mine was not. Returned for a refund, sent PC photos of the bag, including measurements being out on the one side compared to the other by about 1cm. PC have only partially refunded, charging me for the return postage. They claim there isn't a fault. Have emailed them with regard my disappointment, awaiting a response.

No reply from PC. Will not be purchasing from this company again.

15th Oct - Still no response from PC customer service, dreadful. Not the way to treat a loyal customer.

Terrible customer service.

I have bought a few bags from Paul Costelloe and found them to be good quality. Unfortunately the most recent one has been terrible and very quickly started to fall apart.
It took 2 emails before I received an answer from Customer Services who basically stated that if over 3 months old they are not interested. They did not answer my further email requesting the email address of the company director.
Surely a quality bag should be expected to last longer than 3 months
I don’t think I will buy from this company in the future and would definitely not recommend them.

I ordered a leather bag, the material is really good, amazing details.it only took 2 days to be delivered. Very happy with my purchase.

Just got my bags now! I am so pleased with my purchase! Really love it! Recommend it with all my heart! Very good quality and very good price! Thank you vvv much Paul Costello! ❤❤❤😀😀😀

I bought a bracelet with gems on it and within a couple of hours of wearing it I noticed that the gems had started to fall off. I got in contact with customer service straight away but they are refusing to give me a refund. It’s very frustrating as they are so slow to respond. This has been going on for a month now. Terrible customer service.

Bought a bag at Ashford last August. It was a rare day out. Unfortunately, the tied on handles kept untying in use so I was unable to utilise the bag. Going back to the venue earlier this year, I took the bag back as it was not fit for purpose. I requested some sort of repair to keep the handle in place. I was refused. I insisted and they said they would give me a monetary token to have the bag fixed myself. I quoted the sale of goods act and stated I would go to trading standards if they weren’t prepared to fix the handle. They then decided to stitch the handle for me. The result was a fixed handle, not exactly aesthetically pleasing but adequate. Finally picked up today 15/07/23

I bought a new bag ( I already had 2 others in different colours) .First time I used it the seam on inside lining split. I went to Cheshire Oakes to return/ replace the bag and was refused a refund or exchange as it was over 28 days. I have emailed sales department 5 times and had an initial response in early May but have not had any further communication.
I can’t use the bag.
Such poor customer service

I had Radley bags for years but gave up on them when the prices rose and the number of internal pockets fell. A friend told me about PC bags. I was very impressed to find such a wide range discounted in the outlet and I’m extremely happy with my purchase in terms of quality, price and speed of delivery.

My go to shop for handbags - the designs (zip, compactness) are all great. Fast shipping and delivery also. I returned my most recent order as the bag was a bit bigger than I would have liked. However, the bag was excellent quality and it was a difficult decision for me to part with it!

Received the bag with a scratch on and have sent photos and numerous emails in an attempt to replace or return but despite chasing nobody seems to care. Very poor customer service!

Ordered a purse on 18th November and not received . No confirmation its been sent and no customer services phone number. I've emailed a week ago and also sent an enquiry form to their customer services 5 days ago and no one has bothered to reply . Considering g whether I need to contact my bank .
Ordered a bag on black Friday and been told its sent but no tracking info received contrary to what their website says will happen . Not impressed

I like the bag, it appeats small but very roomy, very universal choice for every occasion.

Good quality, good price, good service

I found the handbags close to what I expected in colour, style and colour. However they do have a strong smell of leather . They will require airing for several days before I will be comfortable to use them.